Sign in

Customer Service Sales

Whippany, NJ
October 29, 2018

Contact this candidate



Detail-oriented and thoughtful professional prepared to excel in the field of pharmaceutical manufacturing and marketing, C.S.R., inside sales, clerical/office work, organizational objective work, or any other type of work that can incorporate prior work experience & education.

Currently actively involved as a teacher and administrator in Jain Center of New Jersey

Inside Sales and Marketing: Eight year of experience managing weekly specials, promotions and new generic products. Detailed, negotiated and sold generic RX and OTC products to assigned stores. Detailed, pre-booked, and sold new generic, brand, OTC, and DME products. Gathered, validated, and provided competitive market and price information to top management. Maintained and increased H. D. Smith marketshare in vacant territory accounts. Maintained daily communication with field sales team. Handled all aspects of new accounts including set up, maintenance and credit card processing.

Quality Assurance Experience: oversaw all tablet compression activities in the plant and coordinate documentation. Communicated with raw material vendors regarding quality issues. Assisted R&D mangers in the evaluation of small-scale batch trails of new products. Performed tests for differences in hardness vs. friability, reactions at various machine speeds, checked for capping, cracking, mottling, chipping, black particle and edges, and finishing of the tablets.

Insurance Authorization: five years experience communicating with various medical professionals, insurance companies, and customers effectively explaining benefit plan coverage of costly branded medications. Handled six computer screens on Argus system, making online decisions about prior authorizations according to patients’ benefit eligibility. Made quick authorization decisions for patients with life-threatening conditions, thereby avoiding legal consequences from delayed administration of medication. Assisted retail pharmacist in processing claims payments and check National Drug Code pricing for medicinal compounds. Helped other Cigna departments to explain therapeutic concepts of patients who question their benefit limitations.

Production & Analytical: Analyzed samples of pharmaceutical tablets and injections on instruments such as Viscometer, Potentiometer, IR spectroscope, KF Automet Titration, PH meter/ water analysis, TLC and GC. Instrumental in testing Turbidometry, Sterility (viable microbes), Particulate evaluation, Pyrogen testing, Dissolution and disintegration, and Simple aqueous/ nonaqueous titration.

Key Strengths: Finely tuned analytical and research skills with dedication to clear communication and presentations. Adept at maintaining an exceptional rate of productivity, accuracy and efficiency. Well-organized and proficient in Windows XP (AS 400); MS Excel; MS Word; and E-mail


Bachelor of Science degree in Pharmacy (1986)

L.M. College of Pharmacy, Ahmedabad, India

Registered by Gujarat State Pharmacy Council, India

Business Application Certificate (1998)

Key Skills Learning Inc., Clifton, NJ


Jain Center of New Jersey, Caldwell, NJ

Teacher/Private Coach/School Administrator (2013-current)

Taught 1st-3rd grade students math and science. Also taught these grade levels the Gujarati language

as part of the Caldwell Pathshala religious school. Actively involved in religious school administrative

activities for elementary, middle, and high school grade levels.

H. D. Smith Wholesale Drug Distributor, Kearny, NJ

Inside Sales/ Customer Service Representative (2004-2012)

Handled about 80-85 retail pharmacy stores for daily generic requirements. Assisted retail pharmacy to order special expensive medicines and special kinds of injections through direct manufacturer (ex. Pfizer, Hoffman Laroche, Merck). Efficiently and accurately worked on AS 400. Successfully pre booked large generic orders, DME orders, and OTC orders on the day of trade shows.

Instrumental in delivering approximately $450,000 - $600,000 worth of generic sales per month which was about 1/8 portion of the monthly generic sales of the company

Effectively produced closing rate for generic sales of 8/10 and for prebooking brand of 5/10

Amneal Pharmaceuticals, Paterson, NJ

Tablet Compression/ Quality Assurance Floor Supervisor (2002-2003)

Oversaw tablet compression activities, communicated with raw materials vendors, assisted R&D managers in various quality control tasks, and performed critical tasks on various products.

Actively involved with in-process quality assurance of finished products. Monitored numerous highly sensitive and complex machines.

Cigna Healthcare Exception Center, Rockaway, NJ

Prior Authorization Drug Analyst/ Customer Service Representative (1996-2001)

Made critical decisions on a daily basis regarding drug authorization. Handled about 60/65 tele-marketing calls providing excellent customer service, problem solving, and dispatching of important information.

Sidmak Laboratories, East Hanover, NJ

Assistant Productions Supervisor (LEAD MAN) (1992-1993)

Maintained all facets of production as per current standard operation procedures. Supervised utilization of aromatic fluid bed dryer and ribbon mixer, Ponymixer, Gemco, and wet/dry granulation using hot air oven. Responded to other departments regarding the stages of products in the production process

Cadilla Labs. Ltd, Ahmedabad, India

Senior Production Supervisor (1989-1992)

Handled overall plant supervision, including the manufacturing of tablets and compression activities. Resolved production problems and censured adherence to GMPs associated with pharmaceuticals

Helios Pharmaceuticals, Ahmedabad, India

Manufacturing Supervisor (1987-1989)

Manufactured tablets and administered packaging activities when necessary.

Zircon Analytical Lab., Ahmedabad, India

Quality Control Chemist (1986-1987)

Analyzed samples of pharmaceutical tablets and injections

Contact this candidate