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Customer Service Administrative Assistant

Lewisville, TX
October 29, 2018

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Jessica VanGorder

**** ****** *** ****

Lewisville, Texas




The opportunity to add value to an established organization that has a need for a well-organized individual with attention to detail and experience working in a fast-paced environment. Seeking to build upon 2 years of Supervisory experience.



Worked towards Liberal Arts Associate's degree

Dryden, New York

Deferred January 2004

Took classes in Accounting, Psychology, and Paralegal. Did not graduate.

Dryden High School

Local diploma

Dryden, New York

Graduated June 2003



Ithaca, New York

Graduated June 2003

Do not have my Cosmetology license.

Employment History

Kiddin' Around Coppell - Independently managed


Coppell, Texas

November 2014 – Present

Caring for between 10 and 50 children, ages 6 weeks to 12 years, on a daily basis.

Skilled in developing cognitive, social, emotional, and physical growth in children.

Ability to prepare snacks and meals for children and develop play activities.

Knowledge of child education and child abuse rules and regulations.

Training staff and monitoring their performance.

Touring the facility before and during operating hours and taking measures for children's safety.

Supervised daily operations of the daycare and handled employee management, between 1 and 4 staff daily.

Provided special care to children with learning disabilities and transition issues.

Engaged children in activities that supported their thinking abilities and social development.

Assistant to daycare Director.

Tracked and completed daily reports for infants.

Telephone & front desk reception, filing, database & records management.

Customer service, strong communication and coordination skills.

Data entry (60 WPM).

Word, Excel, PowerPoint, Windows XP, Social Media Management (Facebook, Twitter, Instagram, Pinterest, LinkedIn).

Consistently praised by management for the quality and timeliness of work duties, attention to detail, exemplary customer service delivery and team-player attitude.

Consistently praised by customers for building strong customer relationships.


Home Manager

Lewisville, Texas

February 2007 – Present

Administrative assistant: run errands, answer the phone, pay bills, fill out paperwork, organize and schedule activities, online research.

Chef: breakfast, lunch, dinner, snacks.

Tutor/teacher: Math, science, spelling, etc. homework help.

Chauffeur: Spending just about as much time in my vehicle as a truck driver bringing the kids to school, dentist, doctor, parks, shopping.

Daycare provider: Make sure the kiddos are busy, safe and engaged.

Referee: Make sure no one is hurt and lessons are learned.

Doctor/nurse: Diagnosing illnesses, applying band-aids, ointment and mommy kisses - nothing cures a boo-boo better.

Psychiatrist: Helping the little ones understand their growing emotions - always there to offer a shoulder to cry on, and give advice.

Maid/homemaker: Responsible for all cleaning and organizing.

Family mascot: Keeping the family together, making sure everything runs smoothly and keeping everyone happy.

World Gym

Front Desk Associate

Lewisville, Texas

January 2014 – July 2014

Handled register transactions.

Greeted and assisted customers.

Completed and filed paperwork for new customers.

Light cleaning.

Receptionist duties including answering phones.

Maintained customer relationships.

Tops Supermarket


Cortland, New York

May 2007 – June 2010

Handled all register transactions and counted/balanced cash registers.

Assisted customers.

Assisted other store departments.

Priced items.

Light stocking and cleaning.

Answered phones.

Assisted front end managers with scheduling employee fill-ins.

Trained new cashiers.

Royal Fiberglass Pools

Administrative Assistant/Sales

Tully, New York

January 2005 – April 2006

Sales of hot tubs and pools.

Light cleaning and stocking.

Receptionist including answering and transferring calls, internet research, Microsoft Word, Office, and Excel. Filed paperwork, organized paperwork and desk.

Thought of promotional ideas and created artistic marketing flyers to catch the eye of new leads.

Handled all register transactions.



Dryden, New York

October 2002 – January 2005

Drive thru: communicate with customers in a fast and friendly manner.

Cook: assemble food to ensure fast service. Meet a high production rate in little time.



Cashier: handle transactions and issue receipts.

Fashion Bug

Retail Sales Associate

Cortland, New York

June 2003 – June 2004

Greeted customers.

Responded to questions and assisted customers with their shopping experience.

Improved engagement with merchandise and provided outstanding customer service.

Operated cash registers, managed financial transactions, and balanced drawers.

Worked to achieve established sales goals.

Light cleaning and organizing.

Hobbies & Interests

I enjoy reading thriller novels, also self-studying ABA Therapy.

I enjoy baking, especially with my kids to teach them how.

I like doing Suduku, word finder and crossword puzzles.

I'm teaching myself how to play an acoustic guitar.

Professional Skills

CPR & First Aid certificate: Competent

Food Handler's certificate: Intermediate

Valid Driver's license: Advanced

Microsoft Word, Excel, Powerpoint: Advanced

Customer Service: Advanced

Reliable and dependable: Advanced

Positive and collaborative attitude: Expert

Friendly and cheerful: Expert


English: Native


Robbie Patterson


Kiddin' Around Coppell - Independently managed

Lewisville, TX



Cait Carpenter

friend and former co-worker

Tops Supermarket

Cortland, NY



Crystal Hawley

friend and former co-worker

Kiddin' Around Coppell - Independently managed

Lantana, TX



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