Carlos A. Hernandez
Highly-motivated and well-organized professional to secure a position with your company utilizing my extensive skills, training, and experience as a Night Auditor, or other position in Front Desk Represatative, as a Customer Services,Administrative Assistant, or as applicable Summary of Qualifications
Strong communications (bi-lingual English and Spanish with some proficiency in Italian and Arabic), math, detail-oriented, and problem-solving skills
Over 10 years’ experience in several managerial roles in the theater/performance and vacation industries, supervising up to 10 employees/representatives, setting goals and objectives, and ensuring that all services provided to customers met and/or exceeded all standards and customer expectations
Proficient with all aspects of workforce development including interviewing, hiring, training, scheduling, delegating orders, monitoring all work activities for quality, expediency, and proper employee/customer interactions, conducting performance evaluations, and consulting with upper management for employee status/progress reports, implementing disciplinary measures and terminations
Over 15 years’ experience providing administrative and communications support in the hospitality industry, answering multi-line phones in a hotel setting, routing callers to appropriate personnel, coordinating and scheduling guest services including room service, confirming reservations, utilizing copy machines, fax machines, scanners, printers, and more
Over 15 years’ experience in sales and providing excellent customer service in the retail, vacation rental, and hospitality industries, assisting customers with their product/services selections, offering intelligent options/solutions customized to situational needs, negotiating pricing and terms, securing agreements and deposits, and resolving issues to their complete satisfaction
Strong analytical and problem-solving skills often in a fast paced, high-pressure environment
Multi-tasks effectively, learns new systems quickly, and completes projects on-time or ahead of schedule
Experienced using computers, Windows, Internet research, and email; types 40+WPM accurately
Works well independently and/or collaboratively in a team environment Professional Experience
06/18 - 09/18 Front Desk / Audit
Wyndham Garden,Niagara Falls, 443 Main Street, NY 14301
● Responsible for Audit reports after Roll of the Day.
● Check in and check out Guests
● Make online reservations.
04/17 – 06/18 Front Desk / Audit
Holiday Inn, Niagara Falls, 114 Buffalo Ave. NY 14301
Responsible for Audit reports after Roll of the Day.
Provide IHG members with rewards amenities.
Check in and Check out guests.
06/16 – 12/16 Assistant Manager / Customer Service One Niagara Falls, Niagara Falls, NY
Assisted the owner of a popular outside souvenir business, including supervising up to 2 employees, scheduling personnel to man the store, receiving new shipments of merchandise, performing inventory management, restocking displays on shelves and racks, and more
Cashed-out customer orders using credit card readers and cash registers, returning exact change, and maintaining balanced drawers
Education and Training
Certificate of Completion (course studies)
Certified EXP Pro., Official Destination Education
& Visitor services Training Program.
Niagara Falls, NY
Liberal Arts and Science (course studies)
New York University New York, NY
Received College Music Scholarship
Evander Childs High School, Bronx, NY