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Customer Service, Administrative Assistant

Charlotte, NC
14.00 Hourly
October 29, 2018

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Carlos A. Hernandez

**** ******** *****, *********, ** 28208 • Mobile: 716-***-**** • Objective

Highly-motivated and well-organized professional to secure a position with your company utilizing my extensive skills, training, and experience as a Night Auditor, or other position in Front Desk Represatative, as a Customer Services,Administrative Assistant, or as applicable Summary of Qualifications

Strong communications (bi-lingual English and Spanish with some proficiency in Italian and Arabic), math, detail-oriented, and problem-solving skills

Over 10 years’ experience in several managerial roles in the theater/performance and vacation industries, supervising up to 10 employees/representatives, setting goals and objectives, and ensuring that all services provided to customers met and/or exceeded all standards and customer expectations

Proficient with all aspects of workforce development including interviewing, hiring, training, scheduling, delegating orders, monitoring all work activities for quality, expediency, and proper employee/customer interactions, conducting performance evaluations, and consulting with upper management for employee status/progress reports, implementing disciplinary measures and terminations

Over 15 years’ experience providing administrative and communications support in the hospitality industry, answering multi-line phones in a hotel setting, routing callers to appropriate personnel, coordinating and scheduling guest services including room service, confirming reservations, utilizing copy machines, fax machines, scanners, printers, and more

Over 15 years’ experience in sales and providing excellent customer service in the retail, vacation rental, and hospitality industries, assisting customers with their product/services selections, offering intelligent options/solutions customized to situational needs, negotiating pricing and terms, securing agreements and deposits, and resolving issues to their complete satisfaction

Strong analytical and problem-solving skills often in a fast paced, high-pressure environment

Multi-tasks effectively, learns new systems quickly, and completes projects on-time or ahead of schedule

Experienced using computers, Windows, Internet research, and email; types 40+WPM accurately

Works well independently and/or collaboratively in a team environment Professional Experience

06/18 - 09/18 Front Desk / Audit

Wyndham Garden,Niagara Falls, 443 Main Street, NY 14301

● Responsible for Audit reports after Roll of the Day.

● Check in and check out Guests

● Make online reservations.

04/17 – 06/18 Front Desk / Audit

Holiday Inn, Niagara Falls, 114 Buffalo Ave. NY 14301

Responsible for Audit reports after Roll of the Day.

Provide IHG members with rewards amenities.

Check in and Check out guests.

06/16 – 12/16 Assistant Manager / Customer Service One Niagara Falls, Niagara Falls, NY

Assisted the owner of a popular outside souvenir business, including supervising up to 2 employees, scheduling personnel to man the store, receiving new shipments of merchandise, performing inventory management, restocking displays on shelves and racks, and more

Cashed-out customer orders using credit card readers and cash registers, returning exact change, and maintaining balanced drawers

Education and Training

Certificate of Completion (course studies)

Certified EXP Pro., Official Destination Education

& Visitor services Training Program.

Niagara Falls, NY

Liberal Arts and Science (course studies)

New York University New York, NY


Received College Music Scholarship

Evander Childs High School, Bronx, NY

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