IT Portfolio Manager/IT Product Manager/Sr. Technical Project Manager
Software Engineering - IT Management - Project Management
Scaled Agile Framework (SAFe)
Agile Scrum & XP Methodology
Applications & System Integration
SaaS Products DevOps
Project Tracking & Reporting
PMO Best Practices
Project Risk Management
Lean Portfolio Management
Driven Senior Technical Product/Project Manager with over 15 years of experience spearheading the planning and delivery of complex Cloud applications for multi-national companies and law enforcement agencies.
Experienced IT Leader in product/project planning, tracking, reporting, and risk management to ensure delivery within established timeline and budget.
Demonstrated confidence in resolving issues through negotiation with businesses and IT partners to achieve project goals.
Solid understanding of Scaled Agile Framework (SAFe) and iterative development practices with multiple teams to effectively manage product/project deliverables.
Excellent leadership skills to effectively manage, train, mentor, and inspire team members to achieve superior performance and team effectiveness.
Solid business communication and interpersonal skills to communicate effectively by adapting style and message to diverse audiences and to foster long term business relationships with project sponsor and key stakeholders.
MANAGED MAINTENANCE, LLC. Boca Raton, FL 2016 - Present
Senior Portfolio Manager/Product Manager/Senior Technical Project Manager
Technologies: MS SQL BI, PHP, GitHub, Rally, SharePoint, MongoDB, VISIO, FreshDesk, AWS, UML, Symphony, XML, JIRA
Manage DevOps and Cloud full product development life cycle for multi-national corporations and channel partners to ensure completion within established timeline. Oversee and coordinate product development planning, product deliverables, production management, release management, budget management, and project reporting.
Direct the design, development, and deployment of globally-hosted SaaS and Data Management cloud based applications to automate Q2C processes, advanced reporting, and data integration.
Efficiently guide and coordinate cross-border and cross-functional teams to ensure superior performance, streamlined communication, and team effectiveness.
Initiate and deploy clear PMO processes, tools, and portfolio management practices to facilitate project selection, prioritization, and governance.
Successfully coordinate US based and Offshore development and QA Teams to maximize available resources to achieve projects and customer’s needs.
Swiftly coordinate the overall support activities to ensure the highest level of commitment to meet customer’s SLA.
Constantly meet sponsors-key stakeholder's expectations through effective change management program, communication, risk, procurement, and budget planning.
Manage the operational excellence and quality programs, delivery of systems to boost customer experience and company revenue stream.
Evaluate, update, and deploy customer support policies and procedures to achieve higher customer satisfaction.
Monitor and track to completion all project development, configuration, and testing activities to ensure readiness for product release milestones.
ADT SECURITY LLC, Boca Raton, Florida 2014 – 2016
Product Manager/Senior Project Manager
Technologies: MS SQL BI, PlanView, VISIO, UML, Ariba B2B, Citrix Xen App, Citrix Xen Desktops, BMC Remedy, Active Directory, SharePoint, SCCM, MobileIron, JIRA, Slack
Assigned as the PM/Product Manager to End User Services to quickly identify all integration points across systems and managed teams to key dates and deliverables for new product development to meet corporate objectives by using the Agile methodologies. Led a cross-functional team of 9 members within security, networks, DBA, and system development to complete products/projects within established timeline and budget. Created plans and procedures to ensure feeds, data, and experiences were of the highest quality possible. Tracked budget elements across internal departments and 3rd parties and provided regular multi-level status reports.
Efficiently developed and implemented full product launch plans and schedules that communicate milestones, deliverables, and dependencies while escalating and mitigating risks and issues.
Proactively managed full product development life cycle which included requirements gathering and business specifications definition, gap analysis, functional, and non-functional requirements documentation for On-Boarding/Off-Boarding identity and access management system.
Successfully oversaw the key data validations to ensure superior data quality for the multi-national asset management program.
Initiated and documented process improvements for on shore/off shore contractors’ access to internal infrastructure.
Swiftly transitioned users and VDI applications from the company’s legacy environment to the new Data Center.
HENNEPIN COUNTY DEPARTMENT OF CORRECTIONS, Minneapolis, MN 1995 - 2014
Product Manager/Senior Project Manager
Technologies: MS Project, PlanView, VISIO, UML, IBM WebSphere, SQL Server, MS Visual Studio, MS Visual Basic, Active Directory, SharePoint, ASP, BMC Remedy
Led the timely delivery of complex system and application integration products following the Agile and traditional methodologies, including resource allocation, security reviews, operational readiness, version release and budget management.
Directed the requirements gathering, business specification definition, design, and deployment, gap analysis, functional and non-functional requirements documentation for Adult Criminal Tracking System and sub-systems.
Managed full product life cycle of the decision support Criminal Profiling System.
Efficiently managed the design of user interfaces for self-service tools and data repositories for analytics and reporting functions, including process flow analysis, re-engineering analysis, interface design, data mapping, and conversion design documents.
Identified and drove the resolution of data issues in data integration process between multiple criminal justice systems.
Guided and advised key stakeholders on database design, security standards, and system connectivity, as well as defined and negotiated SLA and SOW.
Successfully completed DBA of BCA (Bureau of Criminal Apprehension) and performed backups, disaster recovery, and set up users and access.
Senior Developer/ Business Analyst, Hennepin County Department of Corrections, Minneapolis, MN, 1990 – 1995 Hennepin County Department of Corrections, Minneapolis, MN
MIS Consultant, IDS Financial Services/American Express Co., 1986 – 1990
Accomplished introduction of Knowledge Base Systems (Expert Systems) technology to the company.
Planned, designed, developed and implemented knowledge base systems for financial industry and trading floors.
EDUCATION AND CERTIFICATIONS
Bachelor of Science in Management Information Systems, UNIVERSITY of MINNESOTA, MN
Agile Project Management; Scrum Master; Project Management; SQL Server Administration; DBA Administration
Expert Systems; Windows NT Administration; Advanced SQL; Visual Basic ; IBM WebSphere
Java; QA Testing ; Virtual Desktop Infrastructure; MobileIron Certified Administrator