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Customer Service Sales

Winter Garden, FL
October 29, 2018

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David A. Menist

**** ***** **** ***

Winter Garden, FL, 34787



Conduent(Sunpass),” Customer Service Agent” 2/18 to present, Ocoee, FL, Inbound calls, assist customer with managing Sunpass accounts

Bed Bath and Beyond, "Customer Service Representative" 11/17 to 12/17,Ocoee, FL. Seasonal, inbound call center, Completed sales orders, serviced existing orders, researched, and solved issues

Navis,"Reservations Sales Professional"1/16 to 7/17, Orlando, Fl. Answering incoming calls in a courteous and friendly manner. Providing guests with the required information regarding city, hotel facilities and property rentals for multiple companies, and properties.

Merlin Entertainment (Orlando Eye),”Attractions Host”,4/15 to 8/15, Orlando, Fl, Act as lobby host, and cashier, meet and greet guest, upsell, customer service, occasional work as VIP host, and capsule host

American Express Leisure Travel,”Travel Councilor”, 10/12-10/13, Orlando, Fl, Serviced exclusively Platinum and Centurion card members. Researching travel inquires, and options. Building strong relationships with clients.

The Mark Travel Corp, “Reservations sales Agent”, 05/10-10/12, Orlando, Fl . Provided quality customer service, and utilized sales tactics to create reservations. Created travel reservations, for air, hotel, and rental car vacation packages

TUI Travel UK, "Travel Advisor",05/04-10/09, Orlando, Fl. Performed multi task daily. Provided consultation to guest and suppliers, Produced and illustrated sales presentations

Know Before You Go Inc "Guest Services Agent" 11/03- 05/04 Orlando, FL. Performed concierge and guest services duties in a Marriott Hotel.. Completed sales transactions of Local theme park and attraction tickets. Reserved transportation arrangements for guest, cash handling

British Airways Tours "Reservations Sales Agent team leader" 11/99-08/02 Orlando, FL. Fast pace Inbound Call center,. Completed flight reservations, international vacation packages, and travel amenities Up selling and structured tailor made vacations to customers’ needs


Seminole Community College, Sanford, FL -- AA Degree

Phoenix University, Phoenix, AZ--BA degree

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