RAVEN A NUCKOLS
571-***-**** • email@example.com
Technical Writing • Program Management • Process Improvement • Published Author
Policy Implementation • Organizational Restructuring • Executive Advisor
ISO 9001 • CMMI, FISMA, NIST • Trainer
Technical Writer (TW) • Zentech Infosoft • Reston, VA • August 2018 - Present
Responsible for the creation, development and deployment of the RISE project while present at the on-site client of SAP.
Technical Writer (TW) • Trident Systems Inc. • Fairfax, VA • December 2017 – July 2018
Responsible for meeting a variety of key document deliverables to a client of the Federal Aviation Administration (FAA) related to the Enhanced Regional Situational Awareness (ERSA) program protecting the National Capitol Region airspace.
Technical Writer (TW) • Quadrant • Reston, VA • August 2017 – November 2017
Served as a TW consultant to the U.S. Department of Health and Human Services (HHS), advising on a variety of documentation needs including standard operating procedures, policies and processes, and training materials as needed for a short term four-month contract. Reviewed FISMA and NIST standards priors to implementing documentation to ensure appropriate guidelines were followed.
Sr. Technical Writer (TW) • IBC/Dominion Solutions • Washington, DC • August – September 2016 (One-month contract position)
Served as TW Subject Matter Expert (SME) at the Department of Veterans Affairs, responsible for the editing, review, and quality control for final production of a FY16 Agency Financial Report, due from the Secretary of Veterans Affairs to the President of the United States (POTUS) and Congress in November 2016.
Responsible for advising, developing, assisting, reviewing, editing and packaging the FY16 AFR report from the VA.
Provides additional TW support to the client as necessary per directives from the Secretary of the VA
Sr. Technical Writer (TW)/Team Lead • Salient/CRGT• Arlington, VA • August 2015 – June 2016
Served as TW Subject Matter Expert and Team Lead onsite at the US Patent and Trademark Office (USPTO), responsible for the creation, development, and implementation of a variety of documents and deliverables for the Patent Trial Appeal Board (PTAB) Development program. Managed the TW team objectives, individual development regarding conduct of technical/substantive duties, and ensured adherence to industry standards of both professional and technical requirements, including both SOPs and MOPs. Provided final review and approval for deliverables and developed internal processes and procedures for both operational and technical requirements.
Responsible for advising Senior Management and then developing and executing on a document deliverable strategy.
Trained and managed team members for varying levels of experience, providing final review and approval of products prior to submission to client.
Authored, reviewed, and edited a variety of document types to verify accuracy and consistency with style guide and client standards.
Sr. Technical Writer/Team Lead • ASM Research • Fairfax, VA • December 2014 – July 2015
Served as the Quality Assurance (QA) Team Lead, responsible for creation, development, and implementation of a variety of deliverables produced for the Continuous Readiness Information Security Protection (CRISP) program of the Department of Veterans Affairs. Managed QA personnel and objectives, mentoring team members on technical and substantive duties, maintaining industry standards for professional and developmental requirements. Provided final review and approval for deliverables and developed internal processes and procedures for operational and technical requirements.
Responsible for reviewing and approving final deliverables prior to submitting to client.
Review and edit documentation to verify accuracy, consistency with style guide and client standards.
Authored, reviewed, and edited a variety of document types to verify accuracy, consistency with style guide and client standards.
Technical Writer • Oxley Enterprises Inc. • Arlington, VA • June – September 2014 (Six-month contract only)
Served as a contractor to the Department of Veterans Affairs ICD-10 program, providing technical writing and editing support for a variety of products including: technical articles, processes, procedures, reports, installation guides, manuals, and other documentation as needed. Assisted in collecting and organizing information to creating client user manuals, training materials, installation guides, proposals, and reports.
Reviewed and edited documentation to verify accuracy, consistency with client standards.
Conducted fact finding interviews with technical Subject Matter Experts and Senior Leaders.
Technical Writer • ECS Federal • Fairfax, VA • March 2013 – February 2014
Established and developed standards for technical documents for U.S. Postal Service, Office of the Inspector General Chief Information Office (CIO). Responsible for the implementation, development, and oversight of the CIO Service Desk Knowledge Base repository on SharePoint. Served as the SME for the CIO of technical documentation and briefing technical specifications to senior management, including both lay and expert audiences.
Key Duties & Accomplishments:
Responsible for identifying process improvement needs and creating the resulting processes, procedures, and policies to streamline the CIO Service Desk
Translated complex requirements into distribution and training materials for technical conferences and business forums
Conducting fact-finding interviews with technical SMEs and management teams, analyzing resulting data, and developing numerous product lines including technical articles, descriptions of processes and procedures (standard operating procedures) policies, reports, training presentations, manuals, and other documentation as needed from draft to final product.
Process & Policy Writer • Strategic Analysis, Inc. • Arlington, VA • January - May 2011 (Contract ended)
Process Lead for the U.S. Department of Homeland Security, Customs and Border Protection, Facilities and Tactical Infrastructure Program Management Office in Washington, DC. [Contract transferred over from Avaya Government Solutions.]
Key Duties & Accomplishments:
Responsible for identifying process improvement needs and creating the resulting processes, procedures, and policies to streamline the organization
Established the first internal Process Control Board, developing and implementing key process structure to streamline policy changes within the organization
Prepared and conducted training for the organization on executed processes and procedures
Developed processes and policy to adapt to the ISO 9001 quality model
Program Management Analyst • Avaya Government Solutions • Fairfax, VA • May - December 2010
See position description and duties for Strategic Analysis, Inc. above. [Contract transferred to new company.]
Quality Assurance Analyst • Avaya Government Solutions • Fairfax, VA • February 2008 – May 2010
Responsible for researching, identifying and analyzing process improvement needs for the organization.
Employed the Standard Capability Maturity Model Integration (CMMI) Appraisal Method for Process Improvement (SCAMPI) in a team effort that won a Level 3 (passing) rating, using Lean Six Sigma.
Assessed and advised Senior Management on audit and metric trend resents
Developed recommendations for streamlining organizational performance including drafting a Communications Plan, managing the Process Asset Library, and serving as backup Training Coordinator and Internal Auditor.
Business Analyst Consultant • Convergenz • McLean, VA • September 2007 – February 2008 (Six-month Contract) Hired by Client (Avaya Government Solutions)
Established standard metrics for services organization based on performance and business development factors. Performed budget analysis, root-cause analyses, profitability reporting, and resource forecasting for various government agencies, including the Department of Defense.
Contract Administrator & Budget Analyst • Evidence Based Research • Vienna, VA • March – August 2007
Served as the sole Contract Administrator for the organization, advising senior staff on all in-house projects regarding contract status, modifications, subcontractor updates, RFP/RFQ and RFI updates.
Contract Specialist • Northrop Grumman • Chantilly, VA • November 2005 – March 2007
Researched and analyzed billing issues including award fees, project milestone schedules, entailing interpretation of billing, revenue, and reporting requirements. Additional duties included maintaining database of contract modifications.
Project Coordinator • B&B Armr Corporation • McLean, VA • November 2004 – November 2005
Realtor • Eclipse Realtors • Manassas, VA • August 2003 – November 2004
Administrative Assistant • Eclipse Realtors • Manassas, VA • August 2003 – September 2004
EDUCATION & PUBLICATIONS
Bachelors of Science in Economics, Strayer University, December 2009
Author & Historian • Arlington, VA • March 2010 - Present
Develop, produce, and publish books of both history and fiction. Published two historical fiction books focusing on the English Tudor period. Developed and implemented a full book marketing campaign, including nationwide book signings and international interviews.
Had the Queen Lived: An Alternative History of Anne Boleyn (Author House, October 2011.)
Had the Queen Lived: King Henry IX (Author House, July 2013.)
CERTIFICATIONS & CLEARANCES
US Patent and Trademark Office (USPTO) – Public Trust, December 2015
Veterans Administration (VA) - Public Trust, Granted July 2014
USPS Office of Inspector General - Public Trust, Granted April 2013
Customs and Border Protection (CBP) - Public Trust, Granted September 2010
CMMI V1.2 (Capability Maturity Model Integration) Certification, February 2009
Inactive Secret security clearance, Granted October 2007 (Expired October 2009)
Virginia Licensed Realtor, 2003-2013 (Inactive)