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Customer Service Manager

St. Petersburg, FL, 33707
October 29, 2018

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727-***-**** /


Extensive Customer service experience. Devoted and hard working. Supervised receiving rooms, verified and received shipments from multiple vendors, including UPS, FedEx, Argix, and U.S. Foods. Organized, and able to multitask. Key holder and opening manager for not for profit business.


Can handle multiple freight shipments. Organize and oversee stockroom efficiencies. Track carton counts and report overages and shortages. Excellent communication skills, and can manage overall business operations. Above and Beyond customer service engagement and satisfaction. Versed in all Microsoft Office applications.


09/2011 - 07/2018 - Sales, stocking, sorting, Receiving supervisor at Barnes & Noble St Petersburg, Florida

Started on the sales floor, customer service, organization of product, building displays etc. Trained as receiving supervisor. Accepted multiple shipments, tracked cartons, processed returns, stockroom organization and cleanliness. Trained other staff members.

07/2018 - 10/2018 - Opening Manager 321 Books St Petersburg, Florida

Temporary position in a not for profit. Overhauled entire store. Separated all categories, reorganized shelf spaces, cross merchandised, received shipments, opened store and managed day shifts.

Education and Training:

Florida Career College trade school. Dean’s List

Activities and Honors:

Was recognized at Barnes & Noble twice as employee of the month. One of those times received the Above and Beyond district winning

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