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Front Office Manager

Irmo, SC
October 29, 2018

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Terrell White

*** *** **** **

Columbia, South Carolina



Meet all company goals and standards performing daily operations.


University of South Carolina; Columbia, South Carolina

Bachelor of Arts in Economics, Minor in Political Science; May 2015

Midlands Technical College; Columbia, South Carolina

Associate and Arts; July 2012


Front desk night manager

Housekeeping manager

Front office supervisor

Kessler Collection Grand Performer of the Year


Bohemian Savannah Riverfront, Savannah, Georgia

Front Office Supervisor – Mar 10 2017- July 27, 2018

Monitor month to month bank counts for front desk and turn cashier sheet into accountant.

Keep track of front office comp workbook which includes house accounts for restaurants comp, guest vip amenities, guest recovery, and Marriott breakfast vouchers.

Head of Kessler Cares Committee- oversaw monetary exchange when employees requested paycheck advances.

Worked with Controller and accountant on a day to operations making sure accounts receivable accounts are paid in full including Marriott Redemption rates, Expedia, Priceline, and Travelweb.

Excellent cash handling skills. Maintained a personal bank of 500 dollars a day.

Very diverse background in communication. Very experienced with dealing with the business crowd. (Price Water Cooper, Gulfstream, Port Logistics, Nexsen Pruitt, Bank of America executives, Politicians).

Monitor payroll (ADP and Paylocity) for front office staff and ensure front desk agents take mandatory breaks.

Very efficient in Opera and Lightspeed.

Educated in KLS (Kessler Learning Services) corporate classes that educate managers and supervisors on how to recruit and interview. Corporate classes also included training using proper language in the work place. Training also included what types of questions should and shouldn’t be asked during an interview.

Sheraton, Columbia, South Carolina

Front desk/ Housekeeping Manager, August 2015- Feb 2017

Great time management skills when completing day to day operations

Reviewed nightly audits to ensure proper customer charges were applied up to 40,000 dollars.

Balanced account receivable making sure all guest accounts are zero balances

Managed timecards making sure there was no overtime for up to 15 employees

Monitored up to 400 people at our hotel property

Maximized guest satisfaction by implementing in SPG standards and guidelines

Implemented successful monthly and quarterly projects to increase productivity

Analyzed bank builds making sure the bank processed credit cards for guest payment

Solved problems including guest, audit, and accountant problems with the hotel

Performs well under pressure situations when involving a crisis or life threatening scenario

Chili’s, Columbia, South Carolina

Line Cook, Mar 2006- June 2015

Collaborated with staff and management to meet DHEC standards

Produced nightly inventory of high cost items such as steak and seafood

Knowledgeable about food safety and food borne illness

Worked in this position while I was in school. Taught me to deal with scheduling and dead lines.

LANGUAGES English, Japanese: basic

COMPUTER Microsoft Word, PowerPoint, Excel, Office, Lightspeed, Opera, and Outlook

ACTIVITIES Basketball, Cooking, Reading, and Exercising’

INTEREST Economics, Sports, Philosophy, and Martial Arts

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