Columbia, South Carolina
Meet all company goals and standards performing daily operations.
University of South Carolina; Columbia, South Carolina
Bachelor of Arts in Economics, Minor in Political Science; May 2015
Midlands Technical College; Columbia, South Carolina
Associate and Arts; July 2012
Front desk night manager
Front office supervisor
Kessler Collection Grand Performer of the Year
Bohemian Savannah Riverfront, Savannah, Georgia
Front Office Supervisor – Mar 10 2017- July 27, 2018
Monitor month to month bank counts for front desk and turn cashier sheet into accountant.
Keep track of front office comp workbook which includes house accounts for restaurants comp, guest vip amenities, guest recovery, and Marriott breakfast vouchers.
Head of Kessler Cares Committee- oversaw monetary exchange when employees requested paycheck advances.
Worked with Controller and accountant on a day to operations making sure accounts receivable accounts are paid in full including Marriott Redemption rates, Expedia, Priceline, and Travelweb.
Excellent cash handling skills. Maintained a personal bank of 500 dollars a day.
Very diverse background in communication. Very experienced with dealing with the business crowd. (Price Water Cooper, Gulfstream, Port Logistics, Nexsen Pruitt, Bank of America executives, Politicians).
Monitor payroll (ADP and Paylocity) for front office staff and ensure front desk agents take mandatory breaks.
Very efficient in Opera and Lightspeed.
Educated in KLS (Kessler Learning Services) corporate classes that educate managers and supervisors on how to recruit and interview. Corporate classes also included training using proper language in the work place. Training also included what types of questions should and shouldn’t be asked during an interview.
Sheraton, Columbia, South Carolina
Front desk/ Housekeeping Manager, August 2015- Feb 2017
Great time management skills when completing day to day operations
Reviewed nightly audits to ensure proper customer charges were applied up to 40,000 dollars.
Balanced account receivable making sure all guest accounts are zero balances
Managed timecards making sure there was no overtime for up to 15 employees
Monitored up to 400 people at our hotel property
Maximized guest satisfaction by implementing in SPG standards and guidelines
Implemented successful monthly and quarterly projects to increase productivity
Analyzed bank builds making sure the bank processed credit cards for guest payment
Solved problems including guest, audit, and accountant problems with the hotel
Performs well under pressure situations when involving a crisis or life threatening scenario
Chili’s, Columbia, South Carolina
Line Cook, Mar 2006- June 2015
Collaborated with staff and management to meet DHEC standards
Produced nightly inventory of high cost items such as steak and seafood
Knowledgeable about food safety and food borne illness
Worked in this position while I was in school. Taught me to deal with scheduling and dead lines.
LANGUAGES English, Japanese: basic
COMPUTER Microsoft Word, PowerPoint, Excel, Office, Lightspeed, Opera, and Outlook
ACTIVITIES Basketball, Cooking, Reading, and Exercising’
INTEREST Economics, Sports, Philosophy, and Martial Arts