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Customer Service Administrative Assistant

Columbia, SC, 29206
October 29, 2018

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*** ******** ** *** *, Columbia SC *****


Courtney Sandoval-Erazo



Foreign Language (Spanish)

Quick Learner

Customer Service

Employment History:



Walker Tax Service

Jan. 2014- Present


Answer incoming calls from clients that want their taxes done and set appointments for them that work around their schedule and the preparer’s schedule. Upon client arrival, obtain all the necessary items such as IDs, social security cards, and W-2s and make copies to put in their files.

After all the necessary copies are made, prepared a specific file per client including all copies taken upon arrival as well as the preparer’s copies of the tax return. After the client’s tax returns are filed, collected payment from them and provide receipts. After each client finished, kept note of when the return was filed and how much was paid. Bilingual Bill Collector

Receivable Solutions Inc.

March 2015- February 2016


Answer incoming calls from patients who owe medical debts to medical facilities. Advise patients about their medical accounts that are in collections, providing dates of service, amounts owed, what they were seen for.

If a patient informs me that they had insurance on the date of service and if the insurance can still be filed I collect the insurance information and take the necessary steps to get it filed. When a patient calls in and after we discuss their bill and they are unable to pay the total balance I discuss with them their options on payment, whether it is agreeing on a settlement or setting up monthly payment arrangements.

After an agreed upon payment is settled, in our specific system we use called Latitude, I set up the payment arrangement using a check, debit, or credit card by phone. If none of those are available by the patient I set them up on a promise to pay where they mail in their payments. Housekeeper

(Company Discontinued)

Two 2 Clean

Jul. 2012- Dec.2013


Cleaned the homes of clients along with the owner, including all rooms of the house at least once a week.

Sales Associate

(Store Closed)

Krazy Cell

Jan. 2012- May 2012


Opened the store for business as well as close it properly each day. Customers would come into the store to purchase electronics as well as sell them. My job was to negotiate a price with the customer that was reasonable for the purchase or sale of the electronic via owner guidelines.

Upon agreed amount for a specific item, utilized the cash register to process the necessary transaction with either cash or debit/credit card. When purchasing an item from an individual, made copies of their ID and wrote down the description of the item.

If a customer was purchasing a phone, activated the phone for the customer and programed them if it was needed.


March 2013


Adult Education, Columbia, SC

Extracurricular Activities

I help people that come to my home and request that I translate documents and fill out forms that are in English.

I act as a middle man between a contractor and sub-contractor, the contractor calls me to discuss a roofing job he needs done and I relay on all the information to the sub-contractor so he can prepare to get the job done. References

References are available on request.

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