Claudia Alvarez, B.S.
Cell Phone: 219-***-****
Obtain a position in administration where my customer service, education and previous experience can be utilized for company growth.
Bilingual- English/ Spanish, Windows XP Office (MS), Epic, Avatar, Google AdWords, Marketing, Inventory, Excellent verbal and written communication, Customer Service, Efficient in budget management and accounting.
Community Hospital, Munster, IN Patient Registration Oct.2016-Present
oMedical Records/Collection- Retrieve medical information from physicians. Collect payments for procedures
oRegistration- make new accounts for patients, verifying patient insurances to make sure they are billed correctly
oScheduling- getting demographic sheets ready for the surgical next day, and schedule payments for the next day
Regional Health Clinic, Hammond, IN Front desk registration March. 2016- Oct.2016
oRegistration- greet and register new and established patients
oMedical Records / Billing – Update patient records and route to provider, Request records from other facilities, Assist patients with insurance applications, Maintain clients’ accounts and collect payments when necessary
oTrain new incoming employees on software, clinic and client record procedures
Walgreens, Hammond, IN Customer Satisfaction Dec.2015- March. 2016
oCashier- complete customer transaction, suggestive selling
Auto Zone, Schererville, IN Manager/Customer Satisfaction Aug.2011-Nov 2015
oSupervise employees – Train new employees on policies and procedures, Train current employees on any updates to in store or companywide policy change,
oInventory management - Suggestive selling of promotional items, Ensure steady increase of sales, Invoice follow-up (confirm orders were delivered in a timely matter, collect payments) Manage planograms (disposing of old merchandise, organizing new products/ with appropriate tags and display)
Jimenez M.D. General Practice Registration Professional Sept.2013- Oct 2014
oGreeted incoming patients, Managed patient registration, Medical Billing, Office Management
Education Purdue University Calumet Hammond, IN Degree: Bachelor of Science in Management Graduation Date: May 2015
References Available Upon Request