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Customer Service Medical Billing

Hobart, IN
October 31, 2018

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Claudia Alvarez, B.S.

**** ******** **. ******, **-46342

Cell Phone: 219-***-****



Obtain a position in administration where my customer service, education and previous experience can be utilized for company growth.


Bilingual- English/ Spanish, Windows XP Office (MS), Epic, Avatar, Google AdWords, Marketing, Inventory, Excellent verbal and written communication, Customer Service, Efficient in budget management and accounting.

Employment History

Community Hospital, Munster, IN Patient Registration Oct.2016-Present

oMedical Records/Collection- Retrieve medical information from physicians. Collect payments for procedures

oRegistration- make new accounts for patients, verifying patient insurances to make sure they are billed correctly

oScheduling- getting demographic sheets ready for the surgical next day, and schedule payments for the next day

Regional Health Clinic, Hammond, IN Front desk registration March. 2016- Oct.2016

oRegistration- greet and register new and established patients

oMedical Records / Billing – Update patient records and route to provider, Request records from other facilities, Assist patients with insurance applications, Maintain clients’ accounts and collect payments when necessary

oTrain new incoming employees on software, clinic and client record procedures

Walgreens, Hammond, IN Customer Satisfaction Dec.2015- March. 2016

oCashier- complete customer transaction, suggestive selling

oInventory management

Auto Zone, Schererville, IN Manager/Customer Satisfaction Aug.2011-Nov 2015

oCurrency management

oSupervise employees – Train new employees on policies and procedures, Train current employees on any updates to in store or companywide policy change,

oInventory management - Suggestive selling of promotional items, Ensure steady increase of sales, Invoice follow-up (confirm orders were delivered in a timely matter, collect payments) Manage planograms (disposing of old merchandise, organizing new products/ with appropriate tags and display)

Jimenez M.D. General Practice Registration Professional Sept.2013- Oct 2014

oGreeted incoming patients, Managed patient registration, Medical Billing, Office Management

Education Purdue University Calumet Hammond, IN Degree: Bachelor of Science in Management Graduation Date: May 2015

References Available Upon Request

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