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HR Management Customer Service Sales

Location:
Walnut Creek, CA
Posted:
October 30, 2018

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Resume:

IULIANA UNTESU

Phone 925-***-****

Email ac7j6x@r.postjobfree.com

WORK EXPERIENCE:

MARCH 2018 – PRESENT

DISTRICT SALES LEADER, FRITOLAY, PEPSICO

Oversee the territory sales of 20 stores. Helped improve YOY growth by 105% in my first 4 months in the role by engaging, mentoring and developing the Sales Reps. Focused on strategic, customer oriented selling approach which helped improve relationship with store management and ensure a win-win outcome. Assist with full cycle recruiting including screening, interviewing, on-boarding, training. Oversee and help improve the capability of 20 associates through coaching, mentoring and developing my team. AUGUST 2015 – MARCH 2018

ASSISTANT STORE MANAGER - PEOPLE OPERATIONS, WALMART

Deep focus on P&L and financial analysis and forecast (of $32 million annually) to help improve bottom line. Exceeded annual revenue forecast by $65,000 in my first year in charge. Planned and led the implementation of all store operation processes such as vendor relationship, merchandising standards, seasonal floor sets and enhanced in store customer experience. Performed full cycle recruiting which included recruiting, screening, interviewing, coaching and development of associates and first level managers. Oversee the overall implementation of all compliance and safety standards, scheduling, payroll, LOA and benefits administration.

AUGUST 2010 – AUGUST 2015

CUSTOMER EXPERIENCE SPECIALIST, VERIZON WIRELESS

Focused on improving customer experience by coaching, developing and mentoring my team members to foster personal growth thru deep knowledge and understanding of the structures, tools and processes that allowed them to easily and efficiently accomplish their responsibilities and measure the outcome of the changes. Responsible for scheduling and conducting customer training sessions. Increased customer satisfaction by 20% to an overall high score of 9.9 out of 10.

EDUCATION:

AUGUST 2016

MBA, BELLEVUE UNIVERSITY

Master of Business Administration with double concentration in Finance and Human Resource Management.

SEPTEMBER 2013

PROFESSIONAL RETAIL AND SALES MANAGEMENT, BELLEVUE UNIVERSITY Graduated with a 4.0 GPA/4.0.

CORE COMPETENCIES:

● Proficient in Microsoft Office

● HRIS, Peoplesoft

● Statistical and Forecast Analysis

● Financial and Expense Management

● Hiring / Training / Development

● Customer Service

● Supplier Relationship

● Cost Efficient

CERTIFICATIONS:

Human Capital Certification, 2014 Bellevue University Property, Casualty, Life, Accident, Health License in the state of California: License 0H01174

Food Safety Manager Certification: Certificate No: 21304486 2



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