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Customer Service Sales

Santa Ana, CA
October 30, 2018

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Tarrah Stannard

*** ********** ****

Rancho Santa Margarita, CA 92688



● Goal-oriented

● Personable

● Motivated team player

● Customer service skills

● Excellent communication skills

● Detail-oriented

● Sales experience

● Retail merchandising specialist

● Basic administrative knowledge

● Computer literate and AS400

● Cash register experience

● Pro-active employee


Sales Associate, 06/2004 to present

Costco Wholesale Corp- Laguna Niguel CA

● Prioritized and accomplished wide range of tasks each shift.

● Maintained adherence to all company protocols.

● Helped customers with questions, problems and complaints in person and via telephone.

● Greeted customers and ascertained customers' needs.

● Reported incidents to management.

● Proposed innovative marketing ideas.

● Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.

● Served as a senior member of the customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.

● Prepared merchandise for sales floor.

● Developed positive customer relationships through friendly greetings and excellent service.

● Kept work areas clean and neat at all times.

● Organized racks and shelves to maintain the visual appeal of the store.

● Trained and served as a peer coach for new sales associates.

● Worked collaboratively in team environment.

● Maintained records related to sales.

Vault Clerk, 06/2004 to present

Costco Wholesale Corp, Laguna Niguel CA

● Kept an accurate count of pending transfers and monetary values movements.

● Processed transactions for floor staff and documented actions according to bank procedures.

● Completed reports detailing daily actions, customer services issues and notable incidents.

● Gathered and counted amounts for shipment off of bank premises.

● Received and counted incoming transfers from armored car services.

● Maintained vault and bank security at all times.

● Utilized manual and mechanical means to count and verify monetary values.

● Updated, corrected and filed documentation for bank records and compliance purposes.

● Prepared outgoing orders on behalf of customers and tellers.

● Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.

● Collected and arranged information and entered details into computer database.

● Set up and updated customer accounts with interactions, payments and personal information.

● Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

● Followed up with customers to collect information and verify details.

● Processed payments and applied to customer balances.

● Provided extensive clerical and administrative support to department staff.

Merchandiser, 06/2004 to present

Costco Wholesale Corp, Laguna Niguel CA

● Greeted, serviced and thanked all customers.

● Maintained neat and clean work areas for a professional appeal.

● Transported merchandise to sales floor and restocked shelves, racks and bins in an attractive and organized manner.

● Built end caps and aisle displays to highlight products and support latest promotions.

● Updated signage and price tags to reflect current sales.

● Worked with the management team to implement the proper division of responsibilities.

● Actively pursued personal learning and development opportunities.

● Responded to customer concerns with friendly and knowledgeable service.

● Completed all daily tasks and special assignments with an efficient and quality-driven approach.

● Contacted other store locations to determine merchandise availability.

● Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

● Answered customer telephone calls promptly and in an appropriate manner.

● Operated a cash register for cash, check and credit card transactions with accuracy.


Saddleback College- Associate of Arts 2019

2017 - Present

Currently working on my Associates degree to transfer in Administration of Justice. I plan on continuing my education and pursuing degrees in both Psychology and Criminal Justice.

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