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Customer Service Medical

West Jordan, Utah, United States
October 30, 2018

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Denni Tueller


Career Objective

To obtain a position with a dynamic company that utilizes work experience and interpersonal skills and where I can maximize my multilayer of skills, and leadership abilities.


●Customer service oriented with exceptional communication skills, both written and verbal.

●Excells as Office Manager as well as an efficient and reliable team member

●Thrives in a challenging, fast paced environment, adapts easily to change

●Self-motivated, detail oriented, works well with all levels of business professionals

●Experienced in logging information,scheduling and dispatching.


●Typing, Data Entry, Ten Key

●Proficient in Microsoft Office, Word and Excel, ERP, Quickbooks and Quicken

●Advanced knowledge of Medical Terminology, Medicare, Medicaid and private insurance guidelines, HIPAA, CPT & ICD 9 & 10 Coding

Work Experience

United Healthcare Jan 2017 to Oct 2018

Worked in a call center scheduling transportation for medical appointments.

worked closely with doctors, nurses and insurance providers to obtain medical documentation.

Gave patients quotes for transportation in United healthcares discount marketplace.

Valley Home Medical Jan 2016 to May 2017

Customer Service

●Communicated with patients and doctors to obtain prescriptions, medical records and certificates of medical necessity.

●Billed Medicare, private insurances and self pay accounts. Insurance preauthorizations.

●Accurately entered orders into EMR. Maintained high level of confidentiality.

●Greeted all patients and visitors, answer a high volume of phones calls.

●Collecting and updating patient and referral information, insurance verification.

●Collected copays and checked paperwork for accuracy, in order to bill.

●Scheduled appointments for oxygen deliveries, new CPAP setups and oximetry testing.

●Maintained database for new oximetry patients and downloaded all tests related, to prepare and send to doctors’ offices.

Community Nursing Services- SLC, UT (Seasonal) Sep 2012 to 2015

Flu Clinic Clerk

●Travel to Schools, Churches and Businesses to set up for the flu shot clinic.

●Deliver flu shots and hang informational materials.

●Collect copays, insurance and other documentation from each patient in order to bill.

●In charge of reconciling the credit cards, cash and check payments.

A-Towing, Inc. -Salt Lake City, UT Dec 2005 to Dec 2013

Owner/Office Manager

●Answered all incoming calls, logged information, supervised and dispatched drivers.

●Accounts payable and receivables.

●Maintained all new hire files, kept licenses and permits current, processed payroll.

●Open new vendor accounts and negotiated payment terms.

●Processed invoices and researched to resolve payment issuess, and maintain up to date information.

●Billing and collections.

Source One/Orbit Medical -SLC, UT Mar 2003 to Dec 2005

Patient Care Representative

●Call center environment, inbound and outbound calls from patients needing motorized wheelchairs.

●Gathered medical history from patient to ensure need for request. Worked with healthcare professionals to obtain medical records.

●Medicare, Medicaid and third party pre-authorizations and eligibility verification.

●Promoted to the service department; responsible for final approvals. Verify files for accuracy in order to bill and reduce denials

●Recruited new technicians for setups or repairs, negotiated pay and made daily schedules of current technicians.

●Answered help desk lines,Troubleshoot malfunctions with the wheelchairs, maintained customer and technician databases.

●Maintained inventory.


GED received 6/2012, SLCC

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