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Customer Service Manager

Location:
Fontana, California, United States
Salary:
40000
Posted:
October 30, 2018

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Resume:

John Ballard

CUSTOMER SERVICE/INSIDE SALES COORDINATOR

Perris, CA

ac7j25@r.postjobfree.com

951-***-****

Willing to relocate: Anywhere

Work Experience

CUSTOMER SERVICE/INSIDE SALES COORDINATOR

DOT-LINE TRANSPORTATION

2016 to 2017

• Establish and manage customer DATA base for ltl and tl freight carrier in very busy call center

• Mastered Dispatching, Routing, Tracking and Customer Service inquiries for nationwide Distribution

• Proficient in utilizing Microsoft Office Applications including Excel Word and Outlook LOGISTICS SPECIALIST/CUSTOMER SERVICE

ICON HEALTH AND FITNESS

2014 to 2016

• Excelled in processing pick tickets, routing schedules, shipping documents and customs applications

• DISPATCHED AND ROUTED ALL ECOMMERCE SHIPMENTS FOR ONLINE RETAILERS INCLUDING AMAZON, COSTCO ETC.

• DATA ENTRY: MICROSOFT EXCEL AS400, SAP, UPS WORLDSHIP, FEDEX SHIP MANAGER AMAZON VENDOR CENTRAL

Excelled as relocation specialist

DEWITT COMPANIES

2012 to 2014

APPROVED FREIGHT FORWARDING 2012 - 2014

INTERNATIONAL LOGISTICS COODINATOR

• Excelled as relocation specialist for department of state members in general service administration

• NEGOTIATED CONTRACTS BETWEEN CARRIERS AND AGENTS SUCCEEDING IN 99% CLAIM-FREE SERVICE FOR ALL LANES

• MONITORED WORLDWIDE CUSTOMS CLEARANCE & SHIPPING CONTRACTS TO REDUCE COSTS WITH NO DELAYS AT PORT

FREIGHT AGENT/LOGISTICS CONSULTANT

TRANZCENTER INC

2007 to 2011

• SCHEDULED POOL OF OVER 150 INDEPENDENT OWNER OPERATORS INCLUDING HIRING, TRAINING, DISPATCH AND OPS.

• Establish and maintained all contracts for distribution of flat-bed, ftl, ltl and intermodal freight

• OUTSIDE AND INSIDE SALES CALLS WITH HEAVY VOLUME CALL CENTER C/S FOR MAINTAINING CONTRACTS PORTFOLIO

LOGISTICS/CUSTOMER retention SPECIALIST

BULLET FREIGHT SYSTEMS INC

2006 to 2007

• PREFERRED CONTACT IN PROCESSING ALL INCOMING FREIGHT INQUIRIES FOR SHIPPERS AS WELL AS CONSIGNEES

• ESTABLISHED PROCEDURES AS LOGISTICS COORDINATOR IN A VERY BUSY CALL CENTER FOR LTL/TL CARRIER

• MASTERED CONFLICT RESOLUTION WITH SPEEDY INFORMATION PROVIDED TO CLIENT AND DISPATCH AND OPS.

TRAFFIC MANAGER

PACIFIC WESTERN CONTAINER

2000 to 2005

• SUPERVISED WAREHOUSE AND DISTRIBUTION OPERATIONS TEAM OF 25 INCLUDING HIRING AND TRAINING

• PERFORMED AS FLEET MANAGER FOR 18 DRIVERS INCLUDING HIRING, TRAINING AND DISPATCHING/ ROUTING

• MANAGED DISTRIBUTION DEPARTMENT INCLUDING PURCHASING, INVENTORY CONTROL AND WAREHOUSING

Education

BUSINESS MAMAGEMENT CERT

GOLDEN WEST COLLEGE - Huntington Beach, CA

2013 to 2015

HIGH SCHOOL DIPLOMA

LA QUINTA HIGH SCHOOL - Westminster, CA

Skills

Licensed Forklift Operator, Warehouse Management



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