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20+ years in Restaurant Operations

Cape Coral, FL, 33991
October 30, 2018

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Donald MacDonald


Ft Myers FL

Professional Experience:

**/**** - ******* **** ****'s Inc. Ft Myers, FL

Manager in Training

Annual Sales Volume: $1 Million

I am currently working at a Papa John’s Franchisee re-learning systems and procedures.

I am ROC and AROC certified

I communicated to the District Manager that I am currently seeking a better opportunity while I help his operation.

I needed to take this position because my previous position was eliminated due to multiple location split and sale.

I am currently seeking a multi-unit position with advancement opportunity and I am willing to relocate.

04/2012 – 06/2018 Dunkin Donuts/Baskin Robbins SW/SE Florida

VP of Operations

Annual Sales Volume: $66+ Million

Direct and hold accountable 68 locations (Miami Dade, Sarasota and Lee Counties), 2 Directors and 9 multi-unit supervisors to executing plan while maintaining operational excellence, restaurant sales growth and maximum profitability.

Reduced food costs across the company by utilizing corporate back office systems 100% creating awareness around cost of goods and reducing location waste numbers.

Reduced turn over by promoting and developing from within, cultivating a team member first culture and creating the STARR (Standards, Training, Accountability, Retention, Recognition) program to further 2nd and 3rd level management candidates.

Structured management continuing education classes and held monthly manager performance meetings in order to further professional development in the basics of the business.

Increased corporate food safety and operation inspection scores to over 88% with no failures

Developed all internal franchise operational systems, including: New hire training plans, store performance ranking systems, snap shot weekly number reporting and communication systems as well as customized Red Book solutions to streamline location operational needs.

My scope or responsibilities also include; Human Resources, Loss Prevention, Risk Management, Information Technology, Recruiting and Hiring, New Store Development and Opening Execution as well as Managing the Facilities/Equipment Maintenance Team.

(Private equity group franchisee is selling locations, I resigned my position to seek my next opportunity)

10/2009 - 04/2012 Panera Bread Denver, CO

District Manager

Annual Sales Volume: $13.5 Million

Increased sales and profitability in 7 locations including two drive thru locations.

Returned three stores to profitability through staff and management training/replacement efforts

Opened and trained staff for two stores featuring drive-through service with Panera Bread

Opened and trained staff for four Garbanzo Mediterranean Grill new store openings

8/2006 - 8/2009 Papa John's Pizza - United Pizza Los Angeles & Sacramento, CA

Franchise Operating Partner

Annual Sales Volume: $25 Million

Initiated Corporate Papa John’s policies and procedures as a blueprint for franchise operational success.

Execute the daily operations of 31 restaurants through 5 District Managers in two separate city markets.

Prepared and administered budgets for the entire Franchise entity each year.

Wrote, designed and produced internal franchise team member handbooks, including company policies and procedures.

Instrumental in turning 2 separate markets (Sacramento and Los Angeles) into positive sales and profit growth.

Responsible for all training and development programs to ensure brand operational compliance.

Trained multi-unit supervisors and general managers in successful management concepts and procedures

Trained, developed and managed 600+ team members and achieved significant improvements in their productivity and retention

12/1999 - 8/2006 Papa John's Inc. Denver, CO

Corporate Director of Operations

Annual Sales Volume: $20 Million

I started with Papa John’s Corporate as a location manager working my way up to the Director of Operations position within 2 years

I was responsible for 21 locations, 3 District Managers, 21 Store Managers and 500+ team members

Increased sales year over year with a focus on customer service, local store marketing and flawless operational execution.

Created a culture of operational competition, product quality focus, exceptional customer service and flawless operational execution.


AA Business Practice 1990 Art Institute Ft Lauderdale, FL

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