LANETTE D. ERVIN, PHR

**** ******** *****

Ypsilanti, MI 48197

734-***-**** ac7itn@r.postjobfree.com

SUMMARY

Human Resources Professional with extensive experience in staffing, recruitment and employee relations. Proven record of success in all areas of talent management. Excellent communication, problem-solving and interpersonal skills. A dedicated professional accustomed to making decisions and managing multiple priorities in a fast-paced business environment.

EXPERIENCE

NEIGHBORHOOD SERVICE ORGANIZATION, Detroit, MI January 2005 - Present

Human Resources Specialist

Provide day to day consulting and guidance to management regarding recruitment.

Advise company personnel on policy interpretation.

Maintain Human Resource Information System (HRIS)/employee files.

Manage employee recruitment program, including sourcing and obtaining background checks.

Maintain compliance with company policies and procedures and federal and state regulations with regard to all human resources practices.

Developed, extracted, maintained and updated key human resource metrics and other workforce management data such as turnover, demographics and terminations.

Assist in the development and implementation of personnel policies and procedures.

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Ensure all necessary forms and documents are completed.

Serve as a member of the Employee Recognition Committee.

HEALTH ALLIANCE PLAN, Southfield, MI 2000 - 2004

Senior Talent Management Associate, Talent Management, 2003-2004

Responsible for recruitment process activities including job description review and development, sourcing strategies, testing, interviewing, determining salary offers, securing references, selecting employees in partnership with management, and new hire orientation.

Developed staffing strategies for exempt and non-exempt level positions in specific customer areas.

Analyzed statistical data and other reports concerning all aspects of the employment function in order to assist in identifying and determining causes of hiring and/or employee retention problems.

Participated in developing and delivering training/educational programs for managers/supervisors to improve the quality and efficiency of the recruitment process and reduce or avoid potential turnover.

Conducted exit interviews, analyzed data, and made recommendations to appropriate division management for continuous improvement.

Senior Human Resources Associate, Employee Services, 2000-2003

Consulted with management staff on the interpretation and execution of actions that comply with corporate policies, procedures and practices.

Provided guidance and recommendations to management on corrective action issues, employee performance reviews and departmental needs.

Consulted with managers on employee separation decisions and facilitated the separation process.

Counseled employees in the areas of conflict resolution, career advancement and policies/procedures.

Assisted in the investigation and maintenance of the employee appeal/grievance procedure.

Served as a liaison for unemployment hearings and litigation activity.

BANK ONE, Detroit Recruiting Center, Detroit, MI 1999 - 2000

Human Resources Associate

Managed recruitment and selection process for assigned vacancies including sourcing, interviewing, negotiating and hiring.

Determined, counseled, and recommended appropriate terms for offers of employment.

Met with departments to understand business and staffing needs.

Consulted with Line of Business Partners to analyze and resolve complex recruitment issues.

Insured that internal/external processes were executed in compliance with Bank policy, AAP and EEO guidelines.

CHEVY CHASE BANK, Bethesda, MD 1993 - 1999

Recruiter, Human Resources 1996-1999

Identified and implemented appropriate candidate sourcing methods such as advertising, job postings, open houses, etc.

Conducted interviews and referred candidates to department Managers.

Performed background checks on viable applicants prior to extending offers of employment.

Ensured all applicant data was entered into Ceridian Applicant Tracking (HRIS) in a timely manner.

Assisted with basic employee counseling and handled confidential information appropriately.

Maintained high quality within a fast paced, high volume environment.

Administrative Assistant, Human Resources 1995-1996

Performed administrative functions for Human Resources Recruiting Staff.

Processed background checks on employment applications, interviewed candidates for Teller positions, and represented the company at Job/Career Fairs.

Coordinated and filled departmental requests for temporary assignments, prescreened applicants and scheduled appointments.

Assisted with employee inquires, questions, and/or requests.

Processed department invoices and expense reports.

Administrative Assistant, Savings Administration 1993-1995

Assisted senior management with administrative functions, including typing and editing correspondence, memos and reports. Coordinated information for monthly regional meetings.

EDUCATION

Bachelor of Arts in Social Science, Michigan State University, 1992

Masters of Arts in Human Resource Development, Bowie State University, May 1999

CERTIFICATIONS

Professional in Human Resources (PHR), December 2003

COMPUTER SKILLS

Microsoft Office (Word, PowerPoint, Excel), Internet, PeopleSoft, Ceridian

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