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Customer Service Administrative Assistant

Houston, TX
October 27, 2018

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My Tran

***** ******** ****** ***** #***, Houston, TX 77060



Languages: Fluent in English and Vietnamese. Intermediate level in Chinese.

Key Strengths:

Sharp, quick learner; willing to get involved

Proficiency in Microsoft Office Package (Excel, Access, Word, PowerPoint, Outlook)

Experience in recruiting and performance evaluation processes

Experience with ERP (SAP) system

Ability to handle confidential matters

Excellent organizational and communication skills

Excellent customer service skill

Flexible schedule and willing to work over the weekends


Rowan University Glassboro, New Jersey

Bachelor of Science in Management Graduated: December 2015

●Relevant Coursework: Economics / Managerial Accounting / Decisions Making Tools for Managers / Human Resource Management/ Human Resource and Payroll Management


Sale Supervisor at Michael Kors Gloucester Premium Outlet

February 2017 - September 2018

●Assist store manager in planning and implementing strategies to meet sale goals.

●Coordinate daily customer service operations in sales, orders and payments.

●Evaluate employee performance and identify hiring and training needs.

●Supervise and motivate employees to their best performance.

●Coach and support both new and existing Sale Associates.

●Analyze consumer behavior and adjust product positioning.

●Handle complaints and questions from customers.

●Manage inventory and stock, keeping detailed records of inventory use and sales.

●Create reports, analyze and interpret retail revenues and expenses data.

●Ensure new materials and physical working area meets company's presentation standards.

●Ensure all employees adhere to company's policies and guidelines.

Administrative Assistant at International Student Office at Rowan University

September 2013 - January 2016

●Assist with answering telephones, faxing, filing correspondence, running errands on campus, stuffing envelopes and making copies.

●Greet office guests, answer questions and direct to the proper individual.

●Data entry into a Microsoft Excel spreadsheet and database program.

●Coordinates day-to-day operations of the study abroad office.

●Serves as the first point of contact with the Study Abroad Office for incoming students.

●Coordinates the course registration process, housing contracts and airport pickup for all study abroad students.

●Tracks paperwork process for incoming students.

●Assist with International Student Orientation set-up process.

Sale Associate and Team Leader at Vera Bradley Gloucester Premium Outlet

February 2012 - December 2015

●Welcome customers to the store and let them know about current deals.

●Assess customers’ needs and provide assistance and information on product features.

●Actively seek out customers in store to answer their queries and recommend products.

●Coordinate daily customer service operations in sales, orders, payments and returns.

●Remain knowledgeable about products in store and discuss available options with customers.

●Follow and achieve assigned sale goals on weekly, monthly, quarterly and annually basis.

●Ensure high level of satisfaction through excellent customer service.

●Build productive trust relationships with customers, especially bulk buyers.

●Team up with co-workers to ensure customer satisfaction.

●Maintain in-stock and presentable condition throughout assigned areas.

●Be promoted to Team Leader to ensure all sale goals are reached and encourage co-workers to their best performance.

Contact this candidate