Sign in

Customer Service Sales

United Arab Emirates
October 27, 2018

Contact this candidate



PO BOX: ****


LinkedIn Profile: Yes


Seeking challenging assignments in Export Documentation with a reputed organisation


A competent professional with over 10 years of experience in:

Export Documentation Logistics Operations Client Servicing

Process Enhancement Team Management Liaison & Coordination

Broad-based subject matter expertise in managing integrated logistics support programs that exceed productivity goals and assured continued success in customer satisfaction; integrated the logistics operations with other key departments and Strategic Business Unit

Adept in assessing and collecting revenue due on imported goods

Proficient in handling negotiable instruments (a cheque, a promissory note, a bill of exchange) & business support in Multinational Companies

Demonstrated skills in handling Export & Import LC & Bank Guarantee Documentation, BG & Collection Docs

Well versed with Computer Office Automation and Office Tools such as ERP (Baan, Bano) & MS Office (Exc


Handling all the export documentation

Coordinating for filing of necessary declarations

Ensuring total administrative and functional control over department for due compliance

Devising businesses about statutory requirements and ensuring that these are complied with; handling enquiries; dealing with verbal and written correspondence

Liaising with other government departments;

Facilitating the smooth processing & execution of Export sales & purchase orders; minimising transaction costs for export

Preparing documentation and arranging necessary permissions & approvals from authority for clearance of export of goods

Overseeing the logistic functions & negotiating with Freight Forwarders for cost effective transport solutions; supervising the shipment from overseas suppliers by sea & air freight; negotiating freight with concerned Shipping Brokers / companies

Monitoring & analysing the loss in transit and undertaking measures to control the same; ensuring safe shipping / delivery of all materials to plant & branches as and when needed

Attending to & redressing any discrepancies in shipping / delivery to customers / branches all over by effective operations, thereby maximizing the utilization of available resources

Preparation of reports for both import and export shipments.


March’15-Dec-15 Al Joudi International FZE.Dubai as Logistics Coordinator

(food stuff Trading Company- Temporary Position)


Managing all Import documents from the stage of placing the Purchase order until the storage of imported items at the Warehouse.

Preparation of logistics related reports to the management for all the shipments, (proposed landed cost & Actual landed Cost reports, Shipment tracker.)

Coordinating with the clearing agent and monitoring smooth transition of shipments.

Follow up with the suppliers for timely documents in order to avoid demmurages at the port.

Internal correspondence with concerned department to keep them informed about the status of the shipments.

Preparation of Debit note and Credit note once the Goods Receipt Note is received from the Warehouse.

Feb07–Jul’13 International Food Stuff Co., Sharjah as Customer Service-Seville Products Limited. / Frozen Division (Meat, Marine & Bakery)

Customer Service Junior Manager-Seville Products Limited. / Frozen Division (Meat, Marine & Bakery)


Supervised 3 people in Customer Service Dept.

Looked after daily operations of Customer Service Team (24 5)

Handed operations related to order processing, document issuance, dispatches & invoicing

Worked with Planning, Warehouse & Logistics Team for timely production & dispatch of goods

Interacted with Customers, Government Bodies, Inspection Agencies, Banks & Customs Dept. for smooth operations & developed better relations that added more values to company

Created weekly, monthly sales & operations reports for top management

Updated the Sales Team & customers (local & overseas) about order status & accounts statement on weekly basis and handled timely collections of funds from customers through continuous follow-up

Provided support to the sales team, ensuring all sales and service objectives were met

Scrutinized & authorized the bills related to various expenses / trucking / shipping

Arranged for meeting across planning, purchase, production & quality departments & updates the minutes for same

Enhanced the customer service based on client feedback through the development of new policies & procedures

Resolved all issues related to sales & dispatch

Assisted in training of new Customer Service Representatives & Associates

Analyzed the performance data to identify strategies for improvement of service / productivity

Achieved the customer service levels & standards by implementing & formulating new policies / procedures

Customer Service Executive- (Tiffany Foods Ltd., Seville Products Ltd.)International markets & Consumer

Products (Dry Products: Biscuits, Snacks, Chocolates, Wafers & Confectioneries)


Checked & evaluated the customer order and prepared Proforma invoices

Handled the follow-up with customer for order confirmation & payment

Liaised with Factory, Planning & Logistics Dept. for timely production & smooth dispatch

Interacted with Freight Forwarders & Shipping Lines for vessel schedules / truck / container / dispatch status OBL & TCN

Created export documents for customers & customs declaration

Coordinated with Banks for LC collections, docs negotiation status and timely credit of funds in company A/c

Handled export operations for Local, GCC, AGCC, Africa, Asia, European, United Nations & Australian markets

Interacted with customers & resolved enquiries in the absence of Sales Team

Preparing the proforma invoice, updated customers in case of any gap, sending the proforma to the customer and checked the financial status of bank guarantees, advance cash & LCs to initiate the production process

Highlights across the tenure

Handled a checkpoint at each point to ensure that relevant documentation was in place and managed a bunch of lists like Invoice, Packing List, BOL, Certificate of Origin, Health Certificate & Certificate of Conformity if inspection involved before the dispatch

Mar’06-Nov’06 Swiss Watch Group, Dubai as Logistics Coordinator


Liaised with Brand / Product Managers for new consignments & collected shipping documents for clearance

Checking the status of shipment, handled the follow-up for Cargo Arrival Notice and instructed the C & F Agent for clearing the shipment

Preparation of export Air documents like Delivery Advise / Packing List, after receiving dispatch note from Packing / Dispatch Dept.


Aug’03–Jan’06 Silvertech Engineering, Dubai as Sales Coordinator


In case of import shipment reports like

Shipment Tracker for Ware house to know the status of the pending orders to be received

Proposed landed cost prepared when the order is released for accounts which indicates the cost for the goods to be delivered to the warehouse

Actual landed cost prepared once the actual bill is received from the transporter and this helps us to know the actual landing cost occurred.

Good Receipt Note (GRN) summary Report prepared where this indicates the value of missing/ damage cartons/units from the GRN raised from the warehouse and inturn prepare Debit Credit note.

Debit Credit Note Report for accounts to have a sequence of the notes raised

In case of Export shipments reports like

Order status report which was sent weekly to the customers for them to kow the status of their order and the details from the planning dept would indicate the qty produced against the order qty, PE dates, ETD from the Ware house.

Documents status report which included the transit period for Documents to be received from the Government Bodies

Container Status Report the transit time taken from the date of leaving the factory premises after loading to the date of reaching the customers warehouse

Bill of lading Status Report After submitting the BL draft the days counted till the date of Original Bill of Lading

LC Documentation Report Actual number of days taken to reach the issuing bank from the date of submission of documents to the beneficiary/ exporter bank.

Oustanding Statement Report sent to the customers to know the status of the payment to be made for the shipments pending


Active Listner, Communicator,Team work, Problem solving


Accounting Package, EX & Tally from First Computers, Bangalore in 1997

Training on Oracle in 2013 & attended the UCP seminars conducted by the bank in the Company.


2014 MBA in Operations Management from Jaipur National University, India

1996 B.Com. (H) in Accountancy from Malleswaram Ladies Association, Malleswaram affiliated to Bangalore University


Diploma in Computer Applications (MS Word, Excel & PowerPoint) from Computers, Bangalore in 1997

Graphic Designing Course (Adobe Photoshop, Coral Draw & In-design) from Multimedia Bangalore in 2004


Date of Birth: 3rd January 1975

Languages Known: English, Hindi, Kannada, Tamil and Telugu

Nationality: Indian

Passport Details: F6554782 (Issued at 28/02/2017 Dubai & valid up to 27/02/2027)

Driving License Details: Valid UAE Driving License-1165161 (Issued at 06/06/2017, Dubai & valid up to 06/06/2027)

Visa Details: Husband’s Sponsorship

Marital Status: Married

Notice Period Immediate

Current Salary As per the Companies Pay slab

Contact this candidate