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IT Support Tech

Hemet, CA
October 26, 2018

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Tracy A. Willette

***** ******* **., *****, ** **544

951-***-**** (Home) 951-***-**** (Cell)



To join a team of professionals who seek to capitalize on my abilities while fostering mutual growth through the integration and application of my considerable work experience.



• Productive and proactive, skilled at solving independent and unsupervised tasks.

• Works effectively at completing team directed goals and objectives.

• Self motivated and effective at completing management’s stated goals.

• Regularly sought to coordinate projects and to assist in establishing and implementing procedures as directed by management .

• Able to accept and to assign tasks. Follows task progress to completion and provides appropriate direction and feedback.

• Team members frequently seek my advice and guidance with work issues.

• Independently identifies possible problems, suggests effective solutions and works effectively with management towards their resolution.

• Works well in individual and group settings.

Interpersonal Communication

• Ability to effectively communicate within diverse and dynamic situations.

• Skilled at establishing and maintaining professional relationships.

• Fosters teamwork and cooperation towards common goals and objectives.

• Extensive speaking experience in professional, vocational and social settings.

• Promotes good morale within the work environment. Information Technology

• Extensive working knowledge and support of LAN's and WAN's through network administration and enterprise wide computer operations.

• Extensive foundation supporting software, hardware and network infrastructures.

• Intimate and extensive experience supporting Microsoft Operating Systems, Novell, Microsoft Office, WordPerfect, Remote Access Software, Adobe products, backup applications, as well as firewalls, various antivirus and malware protection suites.

• Certified Business Resilience IT Professional and Disaster Recovery Manager.

• Knowledgeable in support and coordination of DICOM and PACs standards in a distributed medical environment.

Professional Experience

TDR Consulting (02/2013 - 03/2014)

• Facilities inspector exclusively for FedEx new construction

• Provided FedEx with progress reports on daily construction of new sites & facilities.

• Photo journal provided daily progress of new material handling systems to FedEx management at corporate headquarters in Philadelphia.

• Participated in mandatory weekly progress meetings with FedEx project managers and subcontractor management.

• Inspected and commented on construction as planned versus as built.

• Maintained log of discrepancies on behalf of FedEx’s project manager for end of construction evaluation and remediation.

PARADIGM Shift, LLC (04/1995 - 02/2013)

• Self employed

• Provided network administration and comprehensive IT support.

• Installed and supported Microsoft operating systems including Windows 10, Windows 7, Vista, XP, 2000 Pro and supported MS Server 2008/2003/2000.

• Installation and support of Microsoft Office to include Word, Excel, Powerpoint, Access and Outlook. Other productivity applications and platforms also supported.

• Install, troubleshoot, upgrade and support all types of hardware to include workstations, printers, scanners, multi I/O devices, routers, modems, WiFi equipment and their related applications.

• Support and coordination of medical DICOM standards and PACS technology for multiple distributed medical environments.

• Extensive support of medical imaging modalities (CT, MRI, UltraSound, X-Ray) including the transfer of remote studies to central servers for interpretation, storage backup and redistribution.

• Partial Client List:

Turpin and Rattan Electrical Engineering (1995 - 2013), Advanced Professional Imaging (2001 - 2013), Better Sleep Medical Center (2007 - 2013), California Psychological Care (2008 - 2013), Allstate Medical Imaging (2010 - 2013), and others.

PC Systems Design (01/1990 - 04/1995)

• Corporate sales including the design and implementation of data networks, directly supporting IT departments and management.

• Planned and directed the installation, training and support of network servers, workstations, shared printers and their associated hardware and software. Cincinnati Time (06/1987 - 12/1990)

• Sales and support of enterprise wide computerized time and attendance systems.

• Provided computerized solutions based on needs analysis and return on investment. Radio Shack (03/1982 - 06/1987)

• Retail Sales Manager with record sales and profit.

• Increased customer loyalty through exceptional customer service and staff training.

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