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Manager Customer Service

Saint Paul, MN
October 26, 2018

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***** ******* ****

Apple Valley MN *5124

***** **: 612-***-****


My objective is to obtain a Business Analyst in which I can harness my strengths and make an immediate impact while developing new skills through experience


University of St Thomas

May 2020

Master of Science degree in Computer Software Engineering

University of St Thomas

July 2018

Certificate in Business Analysis

University of St. Thomas December2018

Agile Project Management

Metropolitan State University

May 2017

Bachelor of Science in Information Technology

Minor in Project Management


Wells Fargo Bank, Minneapolis, MN

May 2018- September 2018

Business System Analyst

Assisted with the business case planning and monitoring, as well as requirement eliciting, organizing, translating and simplifying.

Assisted with requirement management, communication, and analysis.

Assisted with test cases review, design, process change requests, and managing project scope.


Wells Fargo Bank, Burnsville Parkway, MN

September 2016- 2018

Branch Manager III

Evaluated business requirements regularly, ensuring branch is running effectively.

Provided effective communication to upper management and branch employees, facilitating information transfer between involved parties.

Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching for employees.

Grew Customers Experience, through developing team members skills and ability to create strong financial planning

Developed and Manage business relationship, collaborating with partners across all line of business

Developed and execute Strategic Business Planning

Wells Fargo Bank, Lakeville Kenyon, MN

March 2015- 2016

Service Manager II

Develop and maintain strong relationships and open communication with internal partners

Exceeded goals and expectations put forth in relation to cross Line of Business opportunities and delivery

Conducted skills assessment and performance management to enhance service and sales

Developed and executed integrated sales and credit strategies aligned with the Wells Fargo business plan

Ensured effective lobby leadership and line management to deliver exceptional and timely customer service

Wells Fargo Bank, Burnsville Parkway, MN

May 2014- March 2015

Service Manager I

Guaranty Bank


Store Manager II

Shared overall responsibility for branch sales goal attainment with management team

Maintained security measures and vault requirements established by management

Served as a resource to all branch personnel when dealing with complex situations and transactions

Language Proficiencies


Fluent in English and Arabic

Available Upon Request

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