Self-motivated, bilingual (English, Portuguese) professional with years of experience as an administrative assistant and other areas, proving broad skillset. Ability to perform job with perfection and to meet and exceed goals. Skillful at focusing on desired tasks, increasing the capability to meet deadlines. Outstanding organization skills, prioritizes being effective when working under pressure and with minimal supervision. Eager to learn new skills, has ability to learn quickly and work autonomously. Experience working for big companies in different industries, assisting Directors, Vice Presidents, and managerial teams. Proficient with time management, can successfully complete projects in a timely manner. Excellent aptitude to multi-task and prioritize busy workloads. Exceptional customer service skills that can leave a lasting impression for any consumer or client. Possess a Bachelor’s Degree in Business, specifically for the Executive Administrative role.
AREAS OF EXPERTISE
Administrative Assistance ● Office Organization, Automation and Maintenance ● Bilingual ● Office Management ● Customer Service & Support ● Time Management ● Organization of Meetings & Events ● Maintenance of Files ● Management of Scheduled Appointments ● Travel Arrangements ● Expense Reports ● Employee Engagement ● Front Desk ● Communication with Different Staff Levels
MZ, Las Vegas, NV
Facilities Coordinator (Administrative), April 2016 – July 2018
Coordinate the Facilities department with minimal supervision.
Manage the relationship with catering, cleaning and coffee/vending machine companies.
Inventory, order and maintain a consistent level of office and cleaning supplies.
Send blast e-mails to the office, communicating necessary information.
Send internal satisfaction surveys, making and communicating decisions based in collected data.
Communicate with landlord about the building and request repairs.
Sort and distribute office’s mail and packages, shipping and receiving processes.
Receive feedback, looking for and implementing solutions when required.
TripAdvisor, Las Vegas, NV
Office Experience Specialist, January 2015 – January 2016
Greet and announce visitors in a timely manner, performing a check in process compliant to PCI rules.
Report daily call center productivity numbers and help managers by improving their productivity measurement tools.
Inventory, order and maintain a consistent level of office supplies.
Implement and maintain the snack wall benefit as well as changing the water system provided in office.
Plan and execute office's internal events (TripAdvisor's 15th anniversary, Summer Week, Holiday Party).
Maintain and manage space planning platform (FOX FMS).
Sort and distribute office’s mail, shipping and receiving processes.
ANDREA DELANEY, Page 2
Viator.com, Las Vegas, NV
Fulfillment Agent/Customer Service, January 2012 – January 2015
Manage customer’s bookings post-sale.
Answer e-mails sent to the company through the “Contact us” channel.
Find alternatives to optimize the workload sequence, working with very little supervision and focusing on completing tasks with excellence.
Support the translation team for the Brazilian website, pointing out the errors and offering plausible options on the description of products.
J.P. Morgan Chase & Co., São Paulo, Brazil
Latin America Credit Director's Executive Assistant, October 2010 - January 2011
Provide support to the Credit Risk department, including its Latin America's and Brazil’s directors, and their associates, vice-presidents, and managers.
Manage agendas, schedule meetings and trips.
Account for expenses and reimbursements reports, bill payments, travel arrangements, write letters, receive and make phone calls.
Take messages, make restaurant, car, hotel, flight ticket reservations, and help an expatriate Vice President with translations from English to Portuguese when dealing with practical personal matters.
Previous positions include:
Board's Administrative Assistant for Avatar Tours LLC, Las Vegas, NV, April 2010 - October 2010
Audit's Country’s Head-Partner's Executive Assistant for Deloitte Touche Tohmatsu Auditores Independentes, São Paulo, Brazil, July 2006 - March 2010
Marketing Services Director's Executive Administrative Assistant (Internship) for Syngenta Crop Protection, Inc., São Paulo, Brazil, November 2005 - July 2006
Marketing Department's Executive Administrative Assistant (Internship) for Eli Lilly & Company Ltd, São Paulo, Brazil, February 2005 - August 2005
Administrative Assistant/Receptionist for Sumitomo Mitsui Financial Group Inc. in São Paulo, Brazil from Feb. 2003 to Feb. 2005.
Universidade São Judas Tadeu, São Paulo, Brazil, Bachelor’s Degree, Executive Assistance Skills
Universidade de Mogi das Cruzes, Mogi das Cruzes, Brazil, Bachelor’s Degree, Psychology
Brazilian Portuguese - Fluent Strategic
English - Fluent
Spanish – Intermediate