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Customer Service Administrative Assistant

Springfield, Illinois, United States
October 26, 2018

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Laura Van Ostran

Phone: 217-***-****

Springfield, IL 62702



Administrative Assistant with knowledge of accounting principles.

Prior bookkeeping, accounts payable & receivables, billing and payment processing experience.

Critical thinker with extensive computer skills including Microsoft Office Suite and Excel.

Organized and efficient worker who can complete work quickly and accurately.

Self-motivated, well organized, works well independently and with a team.

Excellent customer service, computer and communication skills.

Computer skills:

Operating Systems: Windows 10, 7, NT, XP, 95, 98, and 2000

Software: MS Word, MS Office, Word-Perfect, Adobe Acrobat, CICS, Microsoft Outlook, Outlook Express, Internet Explorer, Excel, Avidian Technologies Prophet, Manage America,, ADP, Concur Solutions and EzEMRx Billing program.


Office Computer Systems, Southern Institute of Technology, Huntsville, AL,

Office Computer Systems, American College of Technology, Bloomington, IL,

Associates Degree

Professional Experience:

FR Communities, Springfield, IL

Office/Community Manager: 05/16 – 07/17


Created, maintained and presented lease agreements while communicating policies and procedures.

Generate and distribute rent statements and while receiving and recording rent payments.

Issue late notices and other non-compliance notifications on a monthly basis.

File evictions for non-payment of rent and lease violations.

Answered all calls on a multiline phone system while maintaining courteous communication with the residents.

First point of contact by greeting visitors, residents, vendors and employees while determining needs and provided the appropriate information or services.

Creating, scheduling and coordinating maintenance work orders for staff and vendors.

Hiring of employees and deciding disciplinary actions when needed.

Responsible for licensing our new homes with the state while making sure to follow all Illinois tax guidelines.

Illinois Public Health Association, Springfield, IL

Program Administrative Assistant: 10/14 – 11/15


Responsible for managing calendars for office staff scheduling and coordinating meetings, appointments and travel arrangements.

Assisted and trained Health Departments throughout the state on the EzEMRx billing software program.

Corresponded with vendors and venues for conferences, seminars and events.

Create reports and financial data including data entry while maintaining the electronic and hard copy filing system.

Prepare and modified documents, correspondence, reports, drafts and spreadsheets.

Provided administrative support including preparing agendas and conference packets for management and staff.


Kickass Kupcake’s, Edinburg, IL

Owner, Manager: 02/08 – 12/14


Process Accounts Receivables and Accounts Payable along with payment processing.

Perform all bookkeeping duties and financial aspects of business.

Keeping records & maintaining registers for all the incoming and outgoing cash.

Reconciled differences between payments and invoices; corrected any error.

Collected on past due accounts

Responsible for all aspects of my business including cooking, purchasing, marketing, distribution, accounting, billing and presentation.

Sales, customer service, managing inventory, pricing and merchandising.

I.A.O.D.A.P.C.A., Illinois Certification Board, Springfield, IL

Receptionist/Administrative Assistant: 08/04 - 06/08


Receptionist and Administrative Assistant to Executive Director and office personnel.

Answered and relayed all incoming calls on a multi-line phone system.

Scheduled meetings for office management and was the first contact to all visitors.

In trusted with sensitive and confidential correspondence along with opening, signing

and distribution of all incoming, outgoing mail and packages.

Responsible for record retention, updating and maintaining a system with over a 9000-person database and also for creating and maintaining Excel spreadsheets.

Monitored all office equipment and made necessary repairs as needed.

United States Electric Co., Springfield, IL

Accounting Dept. /Accounts Payable Clerk: 10/02 - 04/04


Accounts Payable & Accounts Receivable.

Payment processing.

Experience with databases, spreadsheets, billing and word-processing software.

Cash balancing and reconciliation experience.

Responsible for all incoming and outgoing mail along with Fed-X and UPS shipments. Answered incoming calls on a multi-line phone system and delegated calls accordingly.

Was the first contact with our company so customer service was of great importance.

Franklin Life Insurance, Springfield, IL

Database Specialist: 12/94 - 09/02


Ran monthly billing reports while maintaining professional customer service relations.

Configured and sold computer systems including all peripherals and hardware.

Created and maintained financial databases for the same.

Reconciled vendor invoices and assigned purchase orders.

Prepared accounting entries, created and maintained leases for computer sales.

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