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Manager Service

Location:
Philadelphia, Pennsylvania, United States
Salary:
$79,239
Posted:
October 28, 2018

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Resume:

Jasmin Romero

*** ********** **. • Philadelphia, PA 19148 • Telephone: 267-***-**** • ac7i7r@r.postjobfree.com

Dynamic and empathic professional, offering solid credentials and strengths in social work and human services. Provides influential mentorship and coaching to clients and develops innovative programs to influence change. Initiates comprehensive evaluations of cases; demonstrated ability to identify areas of opportunity and maximize the direct progression potential of clients. Coordinates key resources, referrals or interventions. Currently pursuing a Master of Arts degree in Social Work and holds a Bachelor’s degree in Human Services. Excels during challenges or conflicts.

• Motivational Interviewing/Service

• Families, Youth & Child Assistance

• Interventions & Resource Management

• Communication and Interpersonal Skills

• Human & Social Service/Counseling

• Case Management & Coordination

EDUCATION and CREDENTIALS

Master of Arts degree student with a major in Social Work and a direct concentration in Clinical Social Work

Widener University-Chester, Pennsylvania- Master of Arts degree in Social Work in Progress- Expected Graduation: Dec 2018-Relevant Coursework: Direct Social Work Practice, Interpersonal Skills, Two Internships, Technical Practice

Master of Arts degree candidate with a major in Social Work and a direct concentration in Clinical Social Services

George Mason University – Fairfax, Virginia – Master of Arts degree in Social Work in Progress - Achieve Dean’s List

Relevant Coursework: Direct Social Work Practice, Social Policies / Programs, Research Methods, Technical Practice

Bachelor of Science degree with a major in Human Services - Completed Field Observations, Provided Counseling

Old Dominion University – Norfolk, Virginia – Bachelor’s degree in Human Services completed in 2012 - Dean’s Lists

Provided Case Management and Counseling and Conducted Interviews with Social Work Directors of Area Agencies

Bachelor of Science degree with a major in Criminal Justice - Legal / Law Administration and Criminology Courses

Old Dominion University – Norfolk, Virginia – Bachelor’s degree completed in 2009 - Academic Honors / Dean’s List

Relevant Coursework: Sociology, Statistics – Capstone Research Project on the Effects of Couples and Relationships

Associate of Applied Science degree with a major in Criminal Justice - Computer Technology, Law Administration

ECPI University – Virginia Beach, Virginia – Associate of Applied Science degree completed in 2005 - President’s List

Completed Comprehensive Courses in Communication, Computer Applications, Law Enforcement and PC Forensics

PROFESSIONAL EXPERIENCE

Clinical Social Work Intern/Therapist in training

May 2018-Dec 2018

Spectra Support Services Broomall, PA

Assists Clinical Manager with clinical intake of new clients and assists in record keeping of clinical files throughout the clinical department. Weekly monitoring of client activity and status. Observes sessions with LCSW and Behavioral Therapist.

Effectve September 2018: Leads therapeutic sessions for a small caseload of clients chosen by LCSW staff.

Assists in the upkeep of client spreadsheet and database

Effective September 2018: Will lead a Sibshop workshop for siblings of clients on the ASD at Haverford College in PA.

Co-direct women’s group for executive functioning skills for women on the ASD

Home and Community Based Coordinator Intern- Aging Waiver and Assistant to Hoarding Behavior Specialist January 2017-August 2017

Liberty Community Connections Philadelphia, PA

Assists individuals with hoarding behaviors or diagnosis and individuals above the age of 60 with maintaining living as independently as possible in the community. Quarterly monitoring through telephone contact, monitoring visits in the community, annual reassessments, and initial assessments of new consumers in compliance with the Office of Long-Term Living through the state of Pennsylvania. Provides support, agency and community resources, and mitigation strategies.

Initiate, monitor, and provide on-going oversight of consumer’s homes with hoarding behaviors

Assisted hoarding consumers with hoarding techniques such as sorting and organizational skills

Create and enhance relationships and services between community agencies and LCC

Ensure responsiveness to Department of Public Welfare/Office of Long-Term Living requests for information

Home and Community Based Services Manager August 2016 to September 2017

Liberty Community Connections Philadelphia, PA

Manage State and Medicaid Home and Community-Based Waiver programs. Assists leadership in the monitoring and successful achievement of program goals and objectives. Provides supervision, discipline, direction, coaching, training and evaluation for all direct reports and makes personnel decisions regarding direct reports. Ensures compliance of program, services and staff with regard to appropriate regulations and monitors Home and Community Based Services contracts with the region of responsibility and serve as operations liaison with assigned subcontractors and program monitors.

Initiate, monitor, and provide on-going oversight of consumer service

Create and enhance relationships and services between community agencies and LCC

Ensure responsiveness to Department of Public Welfare/Office of Long-Term Living requests for information

Implementation of Buddy System in conjunction with training department of all new-hires

Supports Coordinator May 2014 to Present

Liberty Community Connections Philadelphia, PA

Assists individuals with physical disabilities as a primary diagnosis with maintaining living as independently as possible in the community. Quarterly monitoring through telephone contact, monitoring visits in the community, annual reassessments, and initial assessments of new consumers in compliance with the Office of Long-Term Living through the state of Pennsylvania. Provides support, agency and community resources, and mitigation strategies.

Monthly agency trainings that include: Medicaid and Medicare training, Incident Management, Person-Centered Assessments, Mental Health and Co-Occurring Challenges

Creation of Individualized Service Plans for each individual on caseload

Creation of new consumer plans in HCSIS database

Knowledge and use of the HCSIS, PROMISE and SAMS databases

Knowledge of Insurance company eligibility issues

Detailed and daily consumer notes and documentation

Works with consumer’s families, doctors and service agencies

Direct Support Professional Jan 2014 to April 2014

Community Residences Inc. Ashburn, VA

Assists individuals with disabilities including intellectual, behavioral and dual diagnoses, to lead a self-directed life and contribute within the community. Assists with and monitors activities of daily living if needed, and encourage attitudes and behaviors that enhance community inclusion. Provides support to individuals in their group home setting within an Intermediate Care Facility.

Classes and certifications on safety management including Lifting/Transfer/ Fall Prevention, Non-Verbal Communication, and Safe Feeding Techniques

Classes in Clinical Philosophy and Therapeutic Options of Virginia (TOVA) training as well as ID Medicaid Waiver information

Knowledge and use of the Credible clinical database

Detailed and daily consumer notes and documentation on behavioral plans and ISPs

Admissions Representative 2012-2014

Argosy University Washington, DC

Serve as a direct advisor and support specialist for students in undergraduate programs; execute student outreach strategies and drive retention rates and academic success. Work closely with students of diverse backgrounds, including at-risk and military students; identify requirements and present customized solutions for each student. Consistently achieve or exceed all established goals while maintaining academic integrity. Deliver quality student services and support; respond to inquiries and requests and resolve complex conflicts.

Defined and established degree completion plans for all students; provided proactive coaching and advisement and oversaw student attendance and progress; initiated intervention action as necessary

Acted as a key liaison with cross-functional departments throughout the University; worked closely with admissions, finance, or registrar departments and facilitated clear communications with all units

Served as an instrumental member of Argosy University’ Admissions Events Committee; analyzed all practices and requirements, presented solutions or recommendations and seamlessly executed plans

Case Management Intern 2012

The Planning Council Norfolk, Virginia

Managed and maintained large information and referral databases for Virginia’s 2-1-1 GetCare program; led the editing, research, and data management processes. Provided ethical representation of the organization at various clinics, colleges, and agencies throughout the region; responded to any inquiries or requests and delivered accurate education. Coordinated and supported in-home visits with members of children’s services.

Worked closely with cross-functional teams throughout the organization to effectively manage cases involving clients or callers; conducted quality assurance audits and provided all follow-up evaluations

Outreach Counselor 2011 to 2012

Stand-Up For Kids Virginia Beach, Virginia

Provided counseling to homeless, runaway, and at-risk youth populations; conducted case analysis, identified requirements, formulated new case plans, and monitored the progression of clients. Tutored and educated children and promoted understanding and comprehension; maximized the academic potential of children and stimulated interests in education. Supported youth identification services including career planning tasks.

Professional Affiliations, Seminars / Training Programs

Volunteer Experiences and Key Community Affiliations

Human Services Association, Member / ODU Participant

Outreach / Volunteer, 1,000 Homes for 1,000 Virginians

The National Organization for Human Services, Member

Audit Questionnaire Volunteer, ODU Alcohol Awareness

Human Services and Counseling Seminars and Trainings

Food Preparation and Server Volunteer, Martha’s Table

REFERENCES

1. Shawn Kohlman 757-***-****

Associate Director of Admissions

DeVry University

2688 Hawkins Ave

Hayes, VA 23072

2.Jo’Elle Kenner 240-***-****

Case Manager

INOVA Hospital

12811 Prestwick Drive

Fort Washington, MD 20744

3.Silbert H. Grant 917-***-****

Substance Abuse Counselor

Headquarters and Service Battalion Marine Corps Base

Quantico, VA 22134



Contact this candidate