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Customer Service Food

Cleveland, OH
October 28, 2018

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Howard T. Carpenter Jr.

**** ******** ** *** * Cleveland, OH 44111

216-***-**** –


To obtain a position with a growth-oriented company offering opportunities for advancement and professional development.


Offers over 25 years of dedication superior quality service ensuring guest satisfaction

Ability to remain professional and courteous while successfully multi-tasking in a variety of environments and situations

Skilled in all phases in restaurant and banquet services to include all forms of beverage services

Tailor services and approach to job to guests requests and needs


Banquet Server, LGC Associates, Cleveland, OH 2/15-present

Set up rooms and tables for banquet functions

Assisted banquet captains with delivery of food and beverages

Trained and supervised other servers on my team

Assisted in set up and breakdown of various event functions

Server/Host, Corner Alley, Cleveland, OH 2/13-1/15

Guided guest to available tables

Recorded placements with Open Table software

Assured guest were satisfied and orders were accurate

Assisted with serving tables when needed

Front of house/Food Prep, Latitude 41 North, Cleveland, OH 11/11-2/13

Expedited and delivered food to diners

Seated customers and answered questions about the menu

Prepared foods such as salads, soups, pizzas and assorted breakfast and brunch items

Server, Laboca, Cleveland, OH 6/09-9/11

Promoted and planned restaurant concepts to increase business

Took food orders and relayed orders to the kitchen and serving counters so they could be filled

Monitored food distribution to ensure that meals were delivered to the correct recipients

Trained new restaurant servers and made sure special diets were followed

Server, Houlihan’s, Cleveland, OH 7/04-1/09

Trained employees in food preparation, customer service, sanitation, safety and operation procedures

Took food orders and relayed orders to the kitchen or serving counter to be filled

Utilized POS software to place orders and accurately balanced cash drawers at the end of shifts

Food and Beverage Director, Holiday Inn, Mansfield, OH 5/01-3/04

Controlled inventories of food, equipment, and liquor, and reported shortages to designated personnel

Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures were authorized and budgeted and scheduled staff hours and assigned duties

Coordinated banquet functions, managed personnel and other resources to ensure seamless operations


Mansfield Christian Academy, Mansfield, Ohio


US Army, 1982-1989 - Honorable Discharge

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