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Customer Service Administrative Assistant

Moline, IL, 61265
October 28, 2018

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Administrative Assistant Experience ** + yrs

Customer Service Inbound & Outbound calls

Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Oracle

Customer Resolution

Gift Shop Manager

Shipping & Receiving Clerk

Experience: Lee’s Collectables Davenport, IA

Retail Consignment Vendor 2011 to Present

Purchasing and Selling unique items, outdoor art, jewelry, holiday decorations, furniture, wall decorations, swords, daggers, chandlers

Create displays, researching, and pricing items

Adecco Bettendorf, IA

Administrative Assistant 11-2005 to Present

Exacter (Temporary Roll) – Grid Driver

Drove to 6 Counties daily with computer & remote wire locator

Recorded GPS signal from electrical wires in residential & rural areas

Documented information in remote computer

Downloaded information to Exactor


Customer Service Representative, Supply Clerk, On-Site Contractor (10 years)

Supported over 30 Alcoa personnel/departments

Prepared weekly and monthly orders (including nameplates and Non Catalog Requests) using Oracle

Processed furniture purchase orders: met with customer, diagrammed rooms, placed orders and consulted with account representative, tracked shipments

Solved customers inquires, problems and complaints

Managed Staples orders, contacting distributor in regards to availability and tracking order progress

Promoted new items, offered product suggestions and alternatives

Researched non-stock items to find distributors, contacted Staples with product information

Recycled unwanted items that were left behind or donated and reissued them to other Alcoa employees

Holmes Service Experts Davenport, IA

Customer Service Representative, 6/7/1999 to 10/5/2004

Dispatcher, Mail Room Clerk

Handled and/or directed multiple phone lines for several different departments

Data Entry, managed marketing, designed/prepared all promotional mailings (start to finish)

Scheduled and dispatched technicians for service calls, installations, tune ups and duct cleaning

Compiled reports, ordered supplies, and maintained marketing equipment

Education: Alleman High School Rock Island, IL


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