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Sales Customer Service

Peabody, MA
October 28, 2018

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James J. Gato

* ******** ****

Peabody, MA *****



A solid HVAC professional with outside sales and sales management experience consistently making and exceeding goals. Prospect, qualify and close deals while maintaining a quality customer service relationship. Detail oriented and proficient at follow up and follow through.


Top performing HVAC sales /estimator with more than 30 years of selling to the residential and commercial market with experience in all aspects of the full sales cycle. Solid training and experience in strategic and solution selling, calling on all level decision makers with customer retention a major priority.

Specialized knowledge of HVAC.

Valuable New England area business contacts.

Extensive business management and training background.

Excellent written, verbal and computer skills.

Professional Experience:

Presently employed 4/2018 for a HVAC wholesale equipment distributor

North Shore Fuel / Macfarlane Energy inc. Revere, MA.

August, 2016 -December 2017

Comfort Adviser, residential, HVAC Sales and service, specializing in ductless systems, A/C Systems, boilers (gas and oil) A/C: Lennox, Carrier, York, Mitsubishi ductless, Fujitsu Ductless, Boilers: Brands such as Locinvar, Weil Mclain, Brodure and Williamson etc.

Falite Bros - Wakefield MA

Oct. 2012 – July.2016

HVAC - Senior Sales Consultant/Estimator (Residential and Commercial)

Primary function is to sell new and replacement upgrades, retrofit and maintenance contracts to new and existing residential customers.

Manage the installation of all work sold.

Followed up on all opportunities found or presented. Met with customers to determine customer’s expectations. Survey the facility, develop solutions, estimate the cost associated with providing the solution. Propose the solution to the customer, close the business and supervise the installation of install the project.

Sales, estimating, negotiate all contracts to both residential and commercial accounts and purchase all required equipment for the project.

Sell maintenance and service contracts.

Proficient in selling Mitsubishi ductless, TRANE, York, Goodman, Bryant and assorted furnaces and boilers.

Attended many classes and training on HVAC products.

Doran Consulting and Contracting, LLC. - Boston, MA

December 2009- September, 2012

HVAC - Sales Manager and Estimator

Estimate and negotiate all contracts.

Sell HVAC equipment and maintenance contracts to residential, commercial, construction trade, property managers, facilities managers and industrial plant managers.

Survey, estimate, prepare all proposals and negotiate all contracts / pricing.

ADT Security Services

Norwood, MA

2001 - 2012

Senior Commercial Account Executive / Estimator

Calling on Commercial, Institutional Accounts, Industrial, National Accounts, Banking Industry, B2B selling, Commercial Fire Systems, CCTV, Card Access, Maintenance Contracts and Service Contracts.

Selling to: General Contractors, Property Managers, Facilities managers Construction Superintendents, Banking Executives, Chief Executives Officers, Chief Financial Officers, Security Directors and Facilities management. Estimate all projects and negotiate price, Prepare proposals, read blue prints negotiate all contracts and complete all sales, Headed up leasing of equipment.

Coordinated with customers and ADT Installation personnel to make sure all jobs are completed to the customer’s specifications. Complete Project Management.

Mass. Computer Group, Inc., Topsfield, MA

1989 - 2001

Vice President

Responsible for hiring and training all personnel for inside telephone sales

Responsible for Financial Statements, Budgets, Purchasing, and Forecasting

Selling to VARS (Resellers) Value-added business-to-business reseller of Microsoft Office Products, Dell, Gateway, Digital Equipment (new and used); also a manufacturer of specialty digital cables. Estimate and prepare all quotations

Managed entire business development and sales process through IT and MIS professionals at Fortune 1000 companies.

Built business from start-up to $4 million in sales in one year.

Professional Development:

BOMA (Business Owners Management Association) Member

Miller-Heiman: Strategic Selling, Consulting and Solution Selling

Tony Robbins: Motivational discussions in selling

TRANE residential selling solutions training

Sales Programming and Systems Institute – Certificate in Computer Programming

MITSUBISHI ductless training.

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