David P. Clark ****
Lee Center NY, 13363
Phone: 315-***-****, E-mail: email@example.com
Customer Service representative with over 10 years’ experience
Focused on Quality Assurance and dealing with customer satisfaction
Comfortable with a high volume of telephone calls
Production Quality Manager focused on producing high quality products that exceed customer expectations and help achieve company production and revenue goals.
Dynamic [Quality Manager] with experience supervising [4-15] quality inspectors.
Data Entry Skills
Microsoft Word, Microsoft Excel, Microsoft Outlook
Timely procedure audits internal/external, Timely safety audits
Quality Assurance training
Cause and effect analysis
Production line management
Working knowledge of engineering
Strong leadership abilities
PPAP Submissions, Mini Tab
ISO 9001 Standards, Document Control
SPC, Sixsigma Green
Ultrasonic Testing/Dye PenatrationTesting
Shift Supervisor/Quality Inspector
Babbitt Bearings Syracuse, NY
8/14/2017 - Presently
Quality Control Inprocess Inspection
100% Final Inspection/Complete all Required Documentation
Supervise Shift Employees
Lock-up and Secure Building At Shift End
Perform Ultrasonic Testing on Bearings and Shoes for Seperation and Thickness
Indium Corporation Clinton, NY
04/2015 - 8/11/2017
Quality Control Inprocess Inspection
Lab testing of metal alloys for impurities
Tack, Viscosity, Coper Cupon, Solder Ball, SlumpTesting and data entry of findings
Quality Management Representative/Shift Supervisor
Molding Solutions Inc. Rome, NY 03/2015 - 4/01/2017
Quality Control Inprocess/Finished Goods Auditor
Strong data entry skills required daily to enter documentation
Supervise operators for productivity through out the shift
Chenango Valley Technologies Inc. Sherburne, NY 12/2011 to 07/2013
Quality Control Managers, Managed a three shift quality team.
Worked in the process of getting CVT ISO 9001:2008 compliant and in near future ISO 9001:2008 registered. Wrote the Quality Manual and have implemented it along with several quality procedures.
Implemented several documents that were not in place including Quality Audit Documents and Inspection Logs to name a few.
Implemented the quality objectives and quality policy. Worked directly with customers and customer issues and built an excellent relationship with customers in resolving problems or concerns the customer may have.
Quality Control Manager/ISO Coordinator/Document
Mohawk Electro Techniques, Inc. Barneveld, NY 04/2005 to 12/2011
Wrote and controlled Mohawk Electro Techniques, Inc. ISO Manual, Procedures and Documents.
Created all documents and log pertaining to ISO 9001-2008.
Directed and performed procedure audits/ISO 9008-2008 audits
Some of the documents and logs created are used for RMA's, NCP's,internal audits, Corrective/Preventive Actions, DCN's, DCR's, Equipment Calibration, Supplier Survey Letter just to name a few.
Collect Analyses data with charting using histograms and line charts.
Tools used such as calipers; micrometers, pin gauges, test measuring equipment and have been in use of clean room for Assurance Technologies.
Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
Managed documentation of and training on production procedures and work instructions.
Verified that all process control parameters were being documented and followed at all times.
Recommended and executed quality improvements for production and product quality.
Working knowledge of Optical Comparator and Digital Micro-Vision/Micro-Viewer.
GED Degree, Oneida Madison County BOCES Graduated
Certified in Statistical Process Control, Data Analyst, PPAP/FMEA training.
Strong ISO 9001Training, Certified QA Auditor
HVAC Certified Type 1
NDT (Ultrasonic/Dye Penatration Testing level I Certified)