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Project Manager Medical Billing

Abingdon, Maryland, United States
October 25, 2018

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•Master of Science in Application Information Technology

•Skills in Business Analysis, Development and Project Management, over fourteen years of experience

•Experience in all phases of the System Development Life Cycle (SDLC)

•Excellent communication, organizational, analytical and problem solving skills


•Master of Science in Application Information Technology (Dec 2012) Towson University, Maryland

•Graduate Certificate in Information Systems Management (May 2012) Towson University, Maryland

•Bachelor of Science in Computer Science (2004) College of Notre Dame, Maryland


•Systems: Salesforce, Oracle E-Business Suite, PeopleSoft, People Code, People Tools

•Database: Oracle 7.3 – 11g; Oracle SQL, Microsoft SQL, Microsoft SQL server 2008 R2 Report Builder, Visio


Business Analyst: gemalto, Maryland January 2015 – May 2018

Salesforce (SFDC):

•Designed, Setup and Maintained Salesforce Standard & Custom Objects to support business functions

•Created, Modified, Documented page layouts, fields, pick list values, workflows, validation rules, buttons

•Analyzed & Created user permissions: roles and profiles/ trained business users of role hierarchy

•Set up new users by configuring custom roles, profiles, permission sets, sharing rules, groups, and queues

•Developed Reports & Dashboards for business users and management to continuously monitor data quality and integrity; grant permissions for reports and dashboards

•Analyzed and developed scripts to enable data manipulation through Apex Data Loader

•Executed Microsoft SQL scripts to synchronize data from Oracle into SFDC

•Created reports in Microsoft SQL Server 2008 R2 Report Builder to expose external data of SFDC

•Participated in cross-functional teams to address strategic business issues and Salesforce

•Refreshed sandbox environments/test modifications and migrated objects from sandbox to Production

•Used Jira Agile Methodology Kanban to maintain business enhancements requests for

•Supported ticketing system Waterfall three day Service Level Agreement (SLA)

Other Applications:

•License Center – Designed new functionality (Customer Merge) pages with team members; Documented new functionality; Wrote & Executed test scripts in test environments, and trained Users with new functionality

•Oracle E-Business Suite: Customer Merges (Party Merge and Account Merge); Analyzed Solution pages, completed regression testing and approved for Production migration; Created new accounts; granted responsibilities, and troubleshot user issues

IT Application Developer/Analyst: Towson University, Maryland March 2005 – JUNE 2014

•Experience in PeopleSoft applications: PeopleSoft HCM & Campus Solutions 9.0; PeopleSoft Student Administration 8.1; PeopleSoft Portal 8.1, 9.0; PeopleSoft Financials 9.0.

•Analyzed, designed, developed, documented & implemented various PSoft Applications, reports, & queries

•Created PeopleSoft Security roles and permissions for newly created PeopleSoft Applications

•Managed the installation and integration of system fixes, updates and enhancements

•Project and technical lead on various new PeopleSoft applications (Blackboard integration into PeopleSoft CS9.0, Institutional Research, Portal 8.1, Library Patron Load, Online Course Evaluation)

•Conducted client interview sessions to gather business requirements for complex business solutions; evaluated business requirements to determine IT needs services; performed analysis to recommend new or improved business process IT solutions; reviewed client documents to verify accuracy, completeness, correctness, consistency, compliance and authenticity; Translated business requirements into functional and non-functional requirements;

•Interpreted functional requirements and translated them into technical specifications and designs; developed and provided detailed documentation

•Assisted business process re-engineering projects by thorough review of business requirements, policies & business rules, ensuring objectives align with clients’ & managements’ goals; created flow charts, mapped new business processors using Visio, analyzed reporting tool “iStrategy HigherEd Analytics” for Data extraction

•Created test scripts, performed unit, system and regression testing using both automated and manual testing methods on applications; validated, communicated and documented errors and bugs in applications; worked with clients for user acceptance testing (UAT) and sign off for production implementation.

•Trained Clients in the use of new & revised applications; mentored staff

•Identified and troubleshot data processing problems; validated data; provided clear, concise techniques to analyze & resolve data problems effectively and efficiently; monitored/maintained/updated data and records

•Assisted Project Manager write Statements of Work; Wrote Work Breakdown Structures

•Monitored project deliverables and progress through continuous communication with all team members

•Prepared and presented reports (by written and/or orally) on project progress; managed multiple projects simultaneously from initiation through to delivery

Programmer/Analyst: College of Notre Dame, Baltimore, MD May 2003 – March 2005

•Analyzed the existing ‘Telephone Billing’ system; identified problems, documented and provided solutions. Made clear written and oral presentations to the management recommending improvements to enhance system performance to the existing system; analyzed, tested & implemented the new “Tapit-Ex” telephone billing software package using Microsoft Access 97; Communicated with software vendor to resolve issues with system problems

•Designed and created tables, queries, macros, reports and forms; Completed technical and user documentation and trained technical & functional clients to work with the new application; Developed and documented monthly and yearly system administration and operating procedures and policies: such as download calls, back up, database performance, capacity and security, and archive old records

Programmer/Analyst: Medical Business Systems Inc., MA May 1989 – April 1999

•Designed, developed, analyzed, modified and maintained medical billing programs using MIIS programming language

•Implemented software programs for clients to submit insurance forms for various insurance carriers (ex. Medicare, Medicaid) through electronic media; reviewed policies and regulations to ensure compliance within IT systems; extensive communication with Insurance carriers of data reporting; Developed and ran system backups, file restoration, and system recovery procedures

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