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Customer Service Administrative Assistant

Location:
Houston, TX
Salary:
50,000
Posted:
October 24, 2018

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Resume:

P

Jasmine Payne

***** ******* ***** **.

Houston Texas 77049

832-***-****

ac7hoq@r.postjobfree.com

CAREER OBJECTIVE

To utilize my knowledge, experience and skills in a fast-paced environment with strong customer service. Offering professionalism with the utmost level of tier one Client care and the ability to perform secretarial and strong office management in order to organize a smooth flow of the facility’s operations.

HIGHLIGHTS OF QUALIFICATIONS

• Over 5 years’ office experience and clinical operations

• Well versed in greeting patients/Clients and providing instructions

• Handling high call volume

• In-depth knowledge of analyzing health benefits and verifying insurance information

• Proficient in MS Office and word processing software

• Excellent telephone and communication skills

• Strong organizational skills

AREAS OF EXPERTISE

● Phone Triage

● Patient Registration

● Appointment Setting

● Medical Records

● Insurance verifications

● Filing, Copying, Faxing

● Scheduling

● HIPAA Compliant

● Charge Entry

● Check-In/-Out

● Documents’ Scanning

● Reconciliation and Deposits

CAREER EXPERIENCE

Radiology Partners Houston, Texas 09/2015-Present

Operations Administration Coordinator

• Manage radiologists’ and IR calendar for all patient appointments

• Coordinates work activities with other supervisors, managers, departments, etc.

• Conducts annual performance reviews for team members

• Provides coaching and feedback to team members, including formal corrective action

• Coordinate with front desk on scheduled procedures for radiologist.

• Create and send out weekly Radiologist schedules to all of our outpatient facilities

• Lead by example to both directly and indirectly motivate and generate enthusiasm among center employees

• Schedule and organize ON-BOARDING of new physician with IT dept. for PACS training, identification process, badge access, and parking pass.

• Participates in the interviewing process and makes hiring recommendation

• Handle all escalated patient issues as needed

• Monitor Exceptions for missing studies through worklist. Contact IT support to correct issues with studies that are locked or missing.

• Send out emails to communicate the status and workflow on STATS and/or workstations that are down.

• Communicate to radiologist of any missing reports and/or any outstanding studies that need dictation or addendums.

• Making sure all radiologist has everything needed to perform his or her duties.

• Forward wound care billing to billing office.

• Assist in obtaining CPT and ICD 10 codes for MHMC business office and referring.

• Assist any items that billing dept. may need for billing purposes

Memorial Hermann Hospital Houston, Texas 10/2014 -07/2015

Customer Service Ambassador

• Perform clerical and administrative tasks

• Coordinate meetings for Practice Director, food catering, travel arrangements and offsite events;

• Provides/prepares documentation of meeting minutes and presentations using software applications including Microsoft Word, Excel, and PowerPoint;

• Manage team members to achieve program initiatives as well as individual skill development

• Track /Review monthly Press Ganey scores

• Hands on training for all team members

• Ensuring medical necessity compliance

• Schedule and confirm patients’ appointments and provide instructions as needed

• Perform clerical and administrative tasks

• Collect patient demographic data

• Ensuring medical necessity compliance

• Analyze health insurance benefits and verify insurance eligibility

• Receive telephone calls and provide relevant information

• Handle incoming and outgoing correspondence

• Monitor, review and resolves patient account on assigned reports.

• Communicate in an effective and professional manner with Physicians and patients

• Assist in training new hires and promote team building, growth and achievements

Memorial Hermann Hospital Houston, Texas 12/2009 – 10/2014

Medical Records Assistant

• High call volume calls

• Assist physician and physician’s assistants

• Schedule and confirm appointments with outside agencies

• Analyze health insurance benefits and verify insurance eligibility

• Obtain and record patients’ vital signs

• Receive telephone calls and provide relevant information

• Handle incoming and outgoing correspondence

• Process requests for medical records

• Analyze health insurance benefits and verify insurance eligibility

• Receive telephone calls and provide relevant information

• Handle incoming and outgoing correspondence

• Monitor, review and resolves patient account on assigned reports.

• Communicate in an effective and professional manner with Physicians and patients

• Assist in training new hires and promote team building, growth and achievements

EDUCATION & CERTIFICATION

Barbara Jordan High School Houston, Texas

High School Diploma – 2007



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