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Customer Service Medical

Skokie, IL
October 24, 2018

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Ann Koplow 224-***-****

**** *. ****** ****. * Skokie, IL * 60077


Excellent verbal, written and interpersonal communication skills

Empathic, patient and competent reception skills

Able to intelligently navigate stressful situations

Extensive medical record experience and Health Information education

Extremely motivated hard worker; multitasking skills EMPLOYMENT HISTORY

Client Assistant/Medical Records 2004-2018

Midwest Disability P.A.

Chicago, IL

General office duties: filing, faxing, scheduling appointments with clients

Obtaining medical records for clients claiming disability utilizing HIPPA protocol. Ensuring that records were for the correct patient and for the dates and types of service in question.

Logging in documents - received and other mail


Converting paper files to electronic records (scanning)

Customer service


Assisting with special projects

Qualitative and quantitative analysis of patient records Medical Records Tech 2002 – 2004

Gottlieb Hospital Melrose Park, IL

Chart creation and completion

Qualitative and quantitative analysis of patient records

Daily printing of delinquent records and daily admissions reports

Providing insurance companies with patient dates of service

Pulling requested charts

Filing inpatient charts according to terminal digit order; filing outpatient and ER charts according to date order

Complying with HIPPA guidelines in order to ensure confidentiality of all patient records

Front Desk/Back-Up Surgical Scheduler

Hinsdale Surgical Center 1999-2001

Greeting and admitting patients Hinsdale, IL

Assembling patient charts

Making patients comfortable in waiting area

Pre-certifying surgeries

Surgical scheduling

Communicating with the surgeons’ private practices

Communicating with Nursing and Central Supply

Printing and revising surgical schedules


Triton College (River Grove, IL)

Medical Terminology, Anatomy and Physiology, Introduction to Microsoft Office University of Illinois (Chicago, IL)

Major: History

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