JIMMY R. RAMOS
OBJECTIVE: Customer Service with over 20 years of experience in customer relations. Seeking a challenging opportunity with a progressive, employee-oriented company, with excellent opportunities for growth and promotion. Where I will use my knowledge, experience and skills to contribute to the advancement of the company and where I can grow professionally and advance my career. Seeking to interview for this position.
SKILLS & ABILITIES:
Proficient in Microsoft Outlook, Word and Excel and 10 key proficiency.
Adept at working in a fast-paced environment.
Demanding attention to detail and the ability to multi-task effectively.
Exceptional verbal and written communication skills.
Inbound/outbound Call Center experience.
Tolerance for repetitive work in a fast paced environment.
Watterson College Paralegal Certificate Pasadena, CA
Arroyo High School Diploma El Monte, CA
AT&T Pasadena, CA
2000 to 2014 Customer Service
FAMILY & CHILDREN’S SERVICES Covina, CA
1989 to 1995 Typist/Mailroom Supervisor
MUNICIPAL COURT Pasadena, CA
1981 to 1989 Deputy Clerk II*
*Deputy Clerk Responsibilities:
Assisted/responded to inquiries from attorneys, judicial officers, law enforcement
Served as a liaison between attorneys, police agencies and Judges
Prepared/processed subpoenas, search warrants and arrest warrants
Reviewed/processed legal documents, motions, pleadings, orders, and summonses
Maintained calendar for cases set for trial, motions and other proceedings
Accepted payments for court costs, fines, fees, bail, and bonds