Brian Loutzenhiser

*** ***** ****** **

Marlton, NJ 08053

856-***-**** ac7hkn@r.postjobfree.com LinkedIn Over 7 years’ experience in User Analyst and Loan Processing functions in the Mortgage industry with special skills in Analyzing, implementing and problem solving. A resourceful, goal oriented and independent problem solver.

Sparkling Powerwashing, Marlton, NJ 2015-Present

Owner Operator

Successfully operate a residential and commercial power washing company.

• Market and increase customer base consistently over a 4-year period

• Maintain customer database

• Negotiate pricing on a per job basis

• Track revenue and expenses using Microsoft Excel

• Using Pivot Tables to examine trends by month, township, type of house/building

• Maintain financial information using QuickBooks

• Perform regular maintenance on equipment

PHH Mortgage Corporation, Mount Laurel, NJ 2010-2017 User Analyst 2012-2017

Tested product changes and enhancements to proprietary Mortgage Originations, Loan Processing and Full Service Mortgage software. Analyzed Functional and Business Requirements in order to compose and execute manual test scripts and scenarios. Tracked and evaluated defects discovered during testing using Microsoft Tables and Pivot Charts.

• Documented system preparedness for Consumer Finance Protection Bureau requirements for systematic delivery of loan documentation to borrowers with in regulated guidelines

• Verified enhancements to current systems were fully tested prior to Federal Regulations becoming effective

• Coordinated with company Learning & Development to train employees in new system functionalities using Microsoft PowerPoint

• Standardized test case and script writing across department

• Developed cross department training guides and manuals for my Subject Matter

• Demonstrated flexibility through learning user testing beyond my Subject Matter

• Reduced Regulatory fines for the company

• Created test script process and format adopted across department

• Refined training and resource materials for company distribution

• Partnered with 3rd party vendors to verify systems integrations Loan Processor 2010-2012

Guided Loan Applicants through the mortgage process from application through loan closing. Effectively communicated with borrower to maintain a low stress environment

• Guided mortgage applicants from loan application through closing

• Coordinated communication between mortgage applicants and loan underwriters

• Exceeded established baselines for loan closings per month

• Taught inexperienced Loan Processors how to use proprietary Loan Processing Software

• Mentored underperforming and new Loan Processors

• Assembled necessary documentation to close loans meeting investor guidelines

• Demonstrated effective communication with loan applicants and internal departments

• Tracked loan milestones for team

• Edited written communication between loan applicants and Loan Processors

• Demonstrated the ability to work with multiple loan applicants throughout the day

• Consolidated loan documentation to improve loan processing Prince Telecom, Mount Laurel, NJ 2005-2010

Managed a team of 25 utility technicians specializing in business installations of cable and telephone systems for Comcast. Reduced fleet insurance.

• Coordinated workforce ability with clients

• Planned installation approaches

• Scheduled jobs provided by client for 25 technicians covering Burlington, Camden, Gloucester, and Ocean Counties

• Reduced fleet insurance premiums through the introduction of safe driving programs such as dashboard cameras, GPS location trackers and driving history tools

• Pioneered safety manual overhaul

• Hired technicians

• Decreased overall defect rate through advanced training and coaching

• Reconciled invoices sent to client on a weekly basis

• Oversaw communication between management, dispatchers and technicians between clients and internally within company

• Cultivated professional atmosphere

• Advocated for the company in client meetings

• Resolved disputes between the company and customers

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