Amanda K. Mercado
•Secure a position that will enable me to use my strong communication & organizational skills, customer service/collections background and my ability to work well with people.
DIPLOMA MAY 2000 ALHAMBRA HIGH SCHOOL
•Major: General Education
•10 Key by touch
•Microsoft; Word, Power Point, Outlook, Excel
•Analytical & Conceptual Problem Solving Skills
BANK OF AMERICA/ CUSTOMER SERVICE REPRESENTATIVE 2 NOVEMBER 2017 – OCTOBER 2018
Manage a high volume of incoming calls.
Speak to clients on behalf of their small business accounts to keep account up to date.
Assist with making ACH payments to small business accounts.
Assist with bank statements not received.
Assist with site navigation to on line banking profile.
Assist with balance transfers/ACH transfers.
CUSTOMER SERVICE/ COLLECTIONS CTI MARCH 2013 – JULY 2017
•Managed a high volume of incoming calls.
•Contacted borrowers on default student loans and set up payment arrangements.
•Skip trace by verifying employment and contacting references for location information.
•Prepared outgoing correspondence including employment verification and authorizations.
•Prepared accounts for wage garnishments and notated account summarizing conversation.
•Exhausted and purged none active accounts
•Maintained queue of 125 accounts and process payments via ACH
CUSTOMER SERVICE SALES CLOUD MARKETING SEPT 2012 – MARCH 2013
•Outbound calling in a fast paced telecommunication call center.
•Marketed solar energy options to consumers and small businesses.
•Provide small businesses and general consumer with greater control over the energy budget.
•Complete forms to enroll clients wishing to reduce natural gas cost.
CUSTOMER SERVICESPECIALIST REALTY LAW GROUP LLC. FEBRUARY 2008 – SEPTEMBER 2012
•Process mortgage loan applications for refinances and purchasing transactions.
•Verified and examined information and accuracy of the loan applications.
•Assemble and compile documents for loan closing such as title abstract, insurance forms and tax receipts.
•Submitted loan applications with recommendations for underwriting approval.
•Calculated, reviewed and corrected errors on interest, principle and closing cost using various computer programs.
•REFRENCES AVAILABLE UPON REQUEST