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Market Manager

Manila, Metro Manila, Philippines
October 24, 2018

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Qualifications Summary:

•Solid work ethics & commitment, team player, goal-oriented, dynamic and leadership competency.

•Nine years of comprehensive knowledge and experience in Travel and Tourism Industry (FIT & Dynamic Contracts, Group, Operations & Product, Hospitality) Strong influencing and negotiation skills, thriving in the creation and maintenance of excellent communication skills in English

•Excellent interpersonal skills and strong cultural versatility and empathy

•Strategic vision and analytical clarity

•Strong analytical skills

•Passionate about customer satisfaction, with a personal commitment to organizational excellence

Work Experience:

July 16, 2016 to August 31, 2018 Market Manager

Hotelbeds Group

Cluster O, Jumeirah Lake Towers P.O Box 114639 Dubai,

United Arab Emirates

Duties and Responsibilities:

Acquisition of targeted suppliers by contacting existing and new leads

Follow up new supplier to meet sales targets

Manage sales activities using the Salesforce system

Visit to potential suppliers

Attending to tradeshows for capturing walk-in suppliers and visit other potentials

Grade the leads and prioritize

Managing a portfolio of accounts

Assist leads in the integration process to reduce timescales

Achieve general knowledge as to guide potential supplier into the correct technical solution

December 29, 2009 to June 30 2016 Operations & Global Assistant Executive

Gulliver’s Travel Associates (Kuoni)

Villa 21, Boutique Offices

P.O Box 28352 Dubai Media City Dubai, U.A.E

Duties and Responsibilities:

Negotiate with existing providers to ensure a satisfactory resolution for our customers.

Provide advice within established guidelines

Chase suppliers for updates on pending bookings while giving regular updates to Operations

Teams worldwide

Investigate and answer queries from both suppliers and GTA staff in a timely and accurate manner. These will include issues like double bookings, no shows, voucher discrepancies, allotment problems, product information, complaints and account queries.

Deal with complicated complaints and book-outs. Research and obtain resolution to a variety of complicated customer issues referred by agents with hotels, forecast allotment requirements to ensure adequate numbers of rooms from allotment are available in cities where most needed.

To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.

Responsible for both service and hotel reservations

January 5, 2009 to December 27, 2009 Sales Executive

Gallery One

Dubai Mall, Souk Al Baher Dubai, U.A.E

Duties and Responsibilities:

Introducing our art work to customer; Explains the product used for this art work and what make

it special

Arrange our art work in display whenever we received from work shop

Prepares order and weekly/monthly inventory.

Follow ups with customer and work shop delivery, call customer whenever we have offer

Make report for our sales and customer with high value to keep in touch with them and serve

them better

Receives and handle customer complains

Handles big customer order as of hotels in OMAN AND DUBAI Medical center

Helps customer in arranging their villa, office, apartment, and hotels

February 10, 2007 to March 4, 2008 Sales & Marketing Officer

Future Sky Equipments

Port Saaed Airport Road, Dubai, UAE

Duties and Responsibilities:

Assists clients and visitors that have business with the company

In charge of the company’s stock-take every 6 months

Process orders receive from customers, from invoicing to dispatching of the items thru courier


Making follow ups to the customers whether item was received or not, and update the company’s

system if items where received or not

Manages the stock of the company, making sure that the system is updated

Make important notes about the clients or visitors especially the time they arrive and leave, the

number of persons coming in and out of the office, and as well as the clients/visitors car number

and color

Marketing in charge as well as customer service in charge

Also handles the petty cash flow in the company

In charge in preparing sales report for the day

December 25, 2005 to January 29, 2007 Sales Supervisor

Abu Dhabi Cooperative Society

Muroor Road,

Abu Dhabi, UAE

Duties and Responsibilities:

Supervises staff schedule

Supervises the necessities of the shop (electricity and the like)

Assists every sales personnel and if needed can act as a replacement once a sales person is unavailable

Supervises the deliveries from contracted companies, receive items, and as well as make the display for the items

Monitors delivery items if delivered or undelivered

Supervises the staff whenever they have customers, offer assistance

Make sure that every person in the staff is doing their responsibility

Communicate with the contracted companies for new products, discounts to be able to acquire the best price for certain product

Offer new items to customers

Assist customers with their inquiries about the product they are interested in

Monitors the customers’ if he/she received the delivered item, if they have a problem with the item, calls the service center to send someone to fix it

Creates promotions for new items

Monitors the market for leading products that customers’ want

Accumulate new products to make the company marketable and competitive within its industry

Educational Background: Physical Education 2004

Personal Data:

Date of Birth: July 13, 1982

Place of Birth: Kafr Elsheik, Egypt

Nationality: Egyptian

Character Reference:

Ahmed Farah

Area Contracting Manager Hotelbeds Group


Elham Ashour

Contracting Manager Hotelbeds Group 971-**-***-****

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