Professional Summary:

**+ years of IT experience in Development and Implementation of large complex Insurance, HealthCare, Logistic, e-commerce, Customer Care and Storage domain applications as a Senior QA/Software Tester in Client/Server, Firmware, Mobile and Web Based Applications.

Expertise in testing C#, VB, .Net, ASP XML HTML, JavaScript, Java, J2EE JSP, based Applications.

Worked in Client Server, Web and IBM Mainframe applications using TSO batch jobs for data processing.

Expertise in HP ALM, CERTIFY, Selenium, SOAP UI automation testing tools and Manual testing.

Proficient in the full SDLC process i.e. Project Scoping, Planning, Analysis, Development, Implementation, Organizing and Support.

Strong experience in developing Test Plans, Test Scenarios, Test Scripts, Test Scheduling, Traceability Matrix, Test Summary, Defect Summary reports and Allocating resources appropriately to complete the tasks.

Expertise in Tracking and reporting defect using Atlassian, Jira, ALM, TFS and QUIX.

Good Working experience in Functional, Regression, System Integration, Negative Testing and User Acceptance Testing. Experience in cross browser testing.

Good experience in Batch development and Batch Testing, Experience in Developing XML, Fixed Width and Extended width Files and Testing XML, Fixed Width and Extended width Files.

Very good in developing and maintaining Test Matrix and Requirements in Traceability Matrix and performing Gap Analysis, Strong diagnostic and troubleshooting Skills.

Strong Experience in certification of software and Familiar with ISO, CMM Standards.

Strong experience in SQL/TSQL with expertise in Data analysis, Queries and Reporting.

Excellent Analytical, Problem Solving Skills and a Motivated Team Player with good communication and inter-personal skills.

Worked with business entities to analyze and Mentored peers & co-workers in testing, debugging the product quality processes, both onsite and offshore.

Expertise in finding security issues and Identifying are of tuning, analyzing test cases and provides progress reports on-demand.

Excellent working and leading skills in onsite and offshore models with minimal supervision.

Steep learning curve and strong communication skills with the ability to easily adapt to new technologies and oversee a project from conceptual to development phases successfully.

Good experience in AGILE, Incremental software development process, especially using SCRUM model.

Technical Skills:

Operating System

Windows XP/Vista/7/10, Solaris and Linux

Languages

C,C#, HTML, JavaScript, XML, TSQL and SQL

GUI Tools

Visual Studio 2010/2008, Eclipse

Database/Application Servers

MS Biz Talk Server, IIS7/8, JBoss,Tomcat, SQL Server 2008, Oracle 10g, MS-Access and PostgreSQL

Database Tools

SQL Navigator, SQL Plus, SQL Developer, pgAdmin

Testing

Manual Testing, HP UFT, Selenium, ALM, Bugzilla,Atlassian,Jira, RTC, TFS,worksoft Certify,SOAP UI,Conflence.

Other Tools/ Tecnologies

QUIX, ODYSSEY, HIPPA,EDI, HL7

Version Control

SVN, Visual Source Safe (VSS)

Business Domains

Insurance, Healthcare, Logistics, Data warehouse, Storage, CRM and e-commerce

Professional Experience

CMBHS (Department of State Health Services) Austin, TX Sep 2016 – Till Date

QA Analyst/ Automation Specialist

Description: CMBHS application has a user interface developed to support health care functionality like client eligibility, assessment, service descriptions, admission to facilities and claims. Request and response web service interfacing implementation between external users and CMBHS application. Daily batch implementation (parsing and creation of documents) for multiple clinical documents. Implementation Waiver service functionality in Phase I and II (Enrolment, Eligibility, EOC, Plan of Care, Claims to Medicaid (MMIS), Medicare and Third-party insurance.

Responsibilities:

Understand project requirements and develop test plan, performing gap analysis during all testing phases.

Developed XML, Fixed width and Extended Width test data transactions for current YES Project.

Create, submit and validate all types of Batch transactions for YES Projects.

Conducted GUI, Functional, Regression, System and UAT testing scripts by using TFS for reliability and stability of systems.

Participate in the identification and reporting of risks and development of mitigation plans, recommended solutions to maximize performance and efficiency.

Conducted testing through testing up through UAT.

Participate in every-day standup meeting as part of Agile methodology.

Work closely with business owners and SMEs to understand functional aspects of services and identification of system requirements for use case development and testing.

Coordinate activities with overall development team, administer the testing problem management process including monitoring and reporting on problem resolutions.

Performed Accessibility testing by using JAWS Tool.

Identify needs and recommend improvements to established policies and best practices related to testing.

Acquire in-depth knowledge of the following CMBHS functional areas

Maintained schedules and coordinated activities for the CMBHS testing team.

Environment: TFS, Oracle 9i, FileZilla 3.27, Foresight HIPAA validator 7.3, Jaws, BizTalk - 2002 and 2006, Visual Studio 2013, JAWS17.0, Wave 1.0

AMWAY, Grand Rapids, MI Jan 2014 – Aug2016

QA Engineer / Automation Specialist

Description: Amway Global is a global corporation offering products, business opportunities and manufacturing and logistics services in more than 80 countries and territories worldwide. Alticor is the parent company of Amway Global and Quixtar Inc. Alticor companies focus on nutrition, wellness, beauty and home products and manufacturing and logistics services. Vitamins, food supplements and cosmetics are among the company's leading global brands.

Project CMP:

CMP Global Release 3 &4 project of Amway is based on CRM and CCD/USD technologies. The call center experience for customer representatives is modified to an extent that all the functionalities are delivered from Dynamic CRM as a platform. Heavily customized and configured experience of dynamic CRM.

Responsibilities:

Understand project requirements and develop test plan.

Served as QA engineer in development of test cases for both automation and manual test cases.

Used Atlassian Confluence to track the requirements.

Optimizing test effort by incorporating best practices in developing and executing test cases in best approach.

Executed Tests in mobile phones and tablets.

Created Manual and Automation scripts from HP ALM using the Test Lab and Defects module.

For the Tracking the Tasks we used Jira.

Created functional automation scripts using Automation tool ALM.

Performed executions of test cases thru ALM and verified the expected results.

Developed and executed SQL/TSQL queries as part of backend testing.

Established and maintained test cases and test data in HP ALM.

Logged the defects in HP ALM and maintained track of the defects throughout the life cycle.

Conducted GUI, Functional, Regression, System and UAT testing thru automated scripts by using HP ALM.

Categorized bugs based on the severity and interfaced with developers to resolve them.

Interacted with Business entities for requirement analysis, to Develop Use Cases using UML Preparing the test matrix and test conditions based on the BRI.

Generated Test Status Reports on Daily Basis.

Environment: HP ALM Atlassian, Jira, TFS,SQL/TSQL, Visual Studio 2012, MS-Office, Agile/Scrum, Oracle9i, CRM,Confluence.

Farmers Insurance Group, Grand Rapids, MI Apr2011– Dec2013

QA Engineer / Automation Specialist

Description: The Farmers Insurance Group of Companies® was built to last, with a firm foundation of reliable businesses and a dedication to continual improvement. What began as a simple Car insurance company for farmers has become a multi-line, multi-company insurer and financial services group with a solid reputation for doing the right thing for the right reason.

NextSTAR: NextSTAR is a policy processing system. This application is accessible to internal users and via the Internet for external clients, customers and third parties involved in the deals.

Responsibilities:

Worked with Business entities for the project requirements and to develop the test plans.

Created functional automation scripts using Automation Tool Work Soft Certify.

Tested Web Services by Using SOAP UI.

Performed executions of test cases thru Work Soft Certify

verified the expected results in Results tab in Work Soft Certify.

Reported daily and weekly tasks to Test lead manager.

Performed data validation using SQL Statements.

Categorized bugs based on the severity and interfaced with developers to resolve them.

Performed functional, GUI, integration and regression testing on the application.

Work with development teams to track defects and provide them with accurate steps to reproduce the bug in the development environment.

Generated Test Status Reports on Daily Basis.

Traceability matrix creation to ensure requirements coverage in test cases.

Environment: Work Soft Certify, SQL, PL/SQL, TFS, XML/WSDL, Windows, Agile/Scrum, Oracle9i.

HP Firmware Audit Sustenance Program, Houston, TX Feb 2010 to Feb 2011

QA Tester

HP Firmware Audit Sustenance Program is testing on Latest controller firmwares, on various existing and newly HP supported Hardware.

Responsibilities:

Test Plan Review & Estimation.

Involved in writing test cases and test plan for System, functional, regression testing.

Maintained Test Matrix for latest test results information.

Created and tested batch jobs using shell scripts and scheduled with Crontab.

Testing Storage controller firmware behaviour.

Tracking of the configuration details and test progress along with test reports.

Clarify the queries of offshore team members and provide appropriate information to onsite team.

Co-ordinate between onsite and offshore teams.

Involvement in the Customer interaction to get the exact requirement specifications to deliver the efficient deliverables.

Environment: LINUX, WINDOWS, SQL Developer 2008, QUIX, ODYSSEY, Mitgrinder, IOmeter and ACU, Agile/Scrum, RTC.

FedEx, CAFE Memphis, TN Jan 2009 to Feb 2010

QA Tester

CAFE is a window-based application that allows its users to carry out various activities related to the shipment services. It consists of several modules that perform specific functions.CAFE the product and Revenue Testing CertificationFedEx Ship Manager is a stand-alone hardware and software solution that speeds up and controls the entire shipping process. FedEx Ship Manager allows customers to process shipments within Canada and the U.S. and to more than 200 countries worldwide.

Responsibilities:

Responsible for the design of Test Strategy, Test cases and Test data.

Estimation of testing effort for Test design and test case execution.

Used Atlassian, Jira for tracking ad developing the Test cases and test Results.

Managed & scheduled all Manual scripts from QC using the Test Lab.

Performed executions of test cases thru QC and verified the expected results.

Developed and executed SQL queries as part of backend testing.

Logged the defects in TFS and maintained track of the defects throughout the life cycle.

Planning & scheduling QA deliverables. Defect Management

Generated Test Status Reports on Daily Basis and weekly basis.

Interacting with the Client on deliverables.

Environment:Visual Studio 2006, C#, TFS,VB.NET,Oracle8, Toad, Agile/Scrum

Javelina, ELDORADO, Phoenix, AZ Jan 2007 to Dec 2008

QA Tester/ Automation Specialist

Javelina is a Claims process application for health insurance. This application provides end to end solution from on line enrolment of an employee till claims disbursements. It also includes third party providers and insurance policy and their benefits, Network hospitals, maintaining the industry standard diagnosis codes, and pricing of the diagnosis codes information. System prints the cheques once claims processed by passing through various sets of rules and validating pricing of diagnosis codes

Responsibilities:

Tested application functionality, Web Service interfaces using SOAP UI, XML, EDI, and HL7.

Created batch job functionality to move data files.

Managed & scheduled all Manual and Automation scripts from HP ALM using the Test Lab and Defects module.

Performed executions of test cases thru ALM and verified the expected results Estimation of testing effort for Test design and test case execution

Established and maintained test cases and test data in HP ALM.

Logged the defects in TFS and maintained track of the defects throughout the life cycle.

Conducted GUI, Functional, Regression, System and UAT testing thru automated scripts by using HP ALM.

Gap analysis in the requirements and training the team to gain the domain knowledge

Responsible for make sure that test coverage adequate by conducting test design reviews and traceability matrix

Organized test procedures and ensure accurate and comprehensive test coverage as well as 100% test execution as per planned schedules

Managing a team of 13 members with leadership and independence in decision making

Created SQL/ TSQL scripts to change data and validate service response.

Planning & scheduling QA deliverables, Defect Management

Generated Test Status Reports on Daily Basis.

Environment: HP ALM, SQL/TSQL, C#, TFS,Visual Studio 2010, MS-Office, Agile/Scrum, SQL Server 2008, MS Biz Talk Server 2009 &CRM

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