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Customer Service Nursing Assistant

Minneapolis, MN
October 26, 2018

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**** ****** *** *.

Minneapolis, MN 5541



I am an enthusiastic, innovative, and highly motivated individual with extensive experience and reputation for providing high quality Customer Service to clients. I have training in Emergency Medical Service, EKG, Medical Terminology, Anatomy and Physiology. I am proficient with evaluation and interpretation of information and document it in computer systems’ such as; PeopleSoft, SAP, Oracle, CPRS, Microsoft Word, Access, Excel, Power Point, and Internet research. Exceptional organization and time-management skills along with outstanding oral and written communication abilities are my strengths.


VA Medical Center Minneapolis, MN 01/11/15 – present (FT 40 hours weekly) Nursing Assistant (Grade 5)

-Performs a variety of routine diagnostic tests i.e. glucometer test for blood glucose level, EKGs, bladder scanning, and collection of urine sample and other procedures with validated competencies.

-Ability to identify normal and abnormal results for routine procedures and report the abnormalities.

-Observes patients for any change in condition (deviation in color, pulse, respiration, temperature and blood pressure) and reports to RN

-checks and records vital signs, weights and heights and reports deviations from normal to the RN

-Observes and reports to the RN changes in patient behavior, attitude, bodily complaints/pain and appearance. 2/8/17, 3 59 PM Page 1 of 4

-Collects and labels specimens (urine, stool, and sputum)

-Assists by positioning and draping as well as emotional support to patients during a variety of diagnostic and treatment procedures.

-Enters specific information into patients records using Computerized Patient Records System (CPRS)

MN Masonic Home Bloomington, MN 11/26/12 – 11/01/15 (PT 24 hours weekly)

Certified Nursing Assistant

-Support residents with ADL that includes baths, dressing, ambulation, feeding, grooming.

-Answer call lights, record input and output, check vital signs.

-Provide assistance with Range of motion exercise and physical therapy exercises

-Follow all policies and procedures; organize heavy work load. AllOver Media Maple Grove, MN 04/01/11 – 01/19/12 (FT 40 hours weekly)

Leasing Specialist

-Leasing pump top promotions for gas pump.

Ucare Insurance Minneapolis, MN 09/01/10 – 12/31/10 (FT 40 hours weekly)

Customer Service Representative

-Helped the sales team with outbound calls to people who have expressed interest

in their UCare for seniors product.

Van Wagenen Inc Eden Prairie, MN 10/01/08 –

06/20/09 (FT 40 hours weekly)

Customer Service Representative

-Made 90-110 outbound calls per day to insurance companies to 2/8/17, 3 59 PM Page 2 of 4

verify major car

dealers’ leased vehicles insured.

Direct Source Chaska, MN 06/01/08 –

08/31/08 (FT 40 hours weekly)

HR Administrative Assistant

-Collaborated with HR Hiring managers in interviewing process for Shipping/Receiving.

Best Buy, Richfield, MN 10/01/06

– 05/01/07 (FT 40 hours weekly)

Employee Relations Specialist

Researched and recommended termination to management for theft, job abandonment,

unacceptable attendance, and unacceptable performance. Entergis, Chaska, MN 04/01/06 –

07/31/06 (FT 40 hours weekly)

Human Resources Administrative Assistant

-Responded to written, telephone, and online inquires for 4 HR hiring manager’s

open positions.

Wells Fargo, Bloomington, MN 05/01/01

– 01/31/06 (FT 40hours weekly)

Human Resources Specialist

-Assist employees with benefits, payroll, policy and procedure inquiries.

Best Buy, Bloomington, MN 01/01/97 –

05/01/01 (FT 40 hours weekly)

Customer Service Representative

-Provided information, referrals and resources to over 90 customer daily

-Input client information into databases regarding major appliances.

EDUCATION 2/8/17, 3 59 PM Page 3 of 4

Certified Nursing Assistant Certificate, Hennepin Technical College, Eden Prairie (2012)

Basic Cardiac Life Support Certificate, American Heart Association (2017

CPR/First Aid Certification, American Heart Association (2015) 2/8/17, 3 59 PM Page 4 of 4

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