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Developer Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
October 26, 2018

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Resume:

MURALI KRISHNAMURTHY Mobile: ~ E-Mail: ac7h8e@r.postjobfree.com,+917*********

JOB OBJECTIVE

Seeking Senior Level Assignments: Application Development/ Software Testing/ Project Management with an organization of high repute

Preferably in BFSI/ Telecom/ IT sector

PROFILE SUMMARY

A dynamic professional with nearly 12 years of experience in Project Management & Software Development in Mainframe Technology

Strong understanding of Project Management Life Cycle including Project Planning, Estimations, Resource Planning, Scoping, Prototyping, Design, Review, Development, QA Testing, UAT, Production Support, Team Performance Management, Monitoring & Control, Project Issue Resolution, Risk Management and delivery as per quality norms.

Resourceful in creation and execution of test cases, test scenarios, bug documentation and bug tracking; creation of project documents like test plans, schedules, release notes and defect tracking reports.

Proficient in conducting scope analysis, business study, requirements study, finalization of technical / functional specifications design, development, testing and implementation and rendering application enhancement support to the client.

Strong collaboration, team leadership, interpersonal & business communication skills with proficiency at grasping new technical concepts quickly & utilizing the same in a productive manner

Gained experience in Mainframe skills like COBOL, JCL, VSAM, CICS, DB2, IMS/ DB, IMS/ DC, IDMS, SAS & Telon with an onsite experience of US and Malaysia

Significant experience in working with customers, project managers and technical teams for executing multi-project/multi-site environments

Performed PQA role in projects and worked in environments using methodologies like Agile, Waterfall and Scrum

A skilled communicator with honed analytical, team building, planning, coordination & decision making skills

ORGANISATIONAL EXPERIENCE

Functional Skills:

Interacting with the client for system study, requirements gathering, analysis and scoping

Managing the team throughout the Software Testing process involving the creation of test plans/ cases/ scenarios and ascertaining smooth test execution.

Planning project activities viz. scoping, estimation, tracking, account level profitability, proposal making, resource planning, change management, delivery management & post implementation support.

Understanding client needs, requirements, and expectations and devising solutions accordingly.

Preparing, compiling & presenting various weekly/monthly reports pertaining to staffing needs, process capability, and productivity. Implementing test strategies for Functional, Regression, Non-functional, User Acceptance and Agile.

Providing post-implementation, application maintenance and enhancement support to the client with regard to the application.

MAJOR PROJECTS HANDLED

Multi Car Tactical

Technology: COBOL, JCL, VSAM, CICS & DB2

Jun 14 – Sep 15 Source one Management services ltd,Bangalore( as the third party to HCLTechnologies ltd,Hyderabad)

KEY SKILLS

Technical Skills:

Operating Systems: Windows, MVS/ VS, DOS

Mainframe Technologies COBOL, JCL, VSAM, DB2, IMS/ DB, IMS/ DC

Databases DB2,IMS

Tools Xpediter & File-Aid,Changeman,$vARS

Nov’10- Nov’13 HCL Technologies Ltd., Bangalore as Tech Lead

KEY SKILLS

Technical Skills:

Operating Systems: Windows, MVS/ VS, DOS

Mainframe Technologies COBOL, JCL, VSAM, DB2, CICS, IMS/ DB, IMS/ DC, IDMS, Telon & SAS

Databases DB2, IDMS, IMS & Oracle

Tools Endevor, Xpediter & File-Aid

Functional Skills:

Interacting with the client for system study, requirements gathering, analysis and scoping

Managing the team throughout the Software Testing process involving the creation of test plans/ cases/ scenarios and ascertaining smooth test execution.

Planning project activities viz. scoping, estimation, tracking, account level profitability, proposal making, resource planning, change management, delivery management & post implementation support.

Understanding client needs, requirements, and expectations and devising solutions accordingly.

Preparing, compiling & presenting various weekly/monthly reports pertaining to staffing needs, process capability, and productivity. Implementing test strategies for Functional, Regression, Non-functional, User Acceptance and Agile.

Providing post-implementation, application maintenance and enhancement support to the client with regard to the application.

Architecting & designing the solution for the project and setting up process & monitoring for the development

Fixing bugs reported by QA and customers, adding enhancements and new features

Developing competency among the team members; conducting interviews to recruit the right talent and resources and developing employee competency.

MAJOR PROJECTS HANDLED

Multi Car Tactical

Technology: COBOL, JCL, VSAM, CICS & DB2 Role: Technical Lead

Period: Mar’13 – Jul’13 Team Size: 5

Hybrid Enhancement Module

Technology: COBOL, JCL, VSAM, CICS & API Role: Sr. Developer

Period: Jan’12 – Jun’12 Team Size: 20

Islamic Concept Enhancement

Technology: COBOL, JCL, VSAM & SAS Role: Sr. Developer

Period: Jun’11 – Dec’11 Team Size: 7

SBSA CIT Testing T&M

Technology: COBOL, CICS, FileNet & Java Role: Onsite Test Manager

Period: Nov1’0 – Apr’11 Team Size: 6

CURRENTLY WORKING WITH FRANKLING TEMPLETON INTERNATIONAL SERVICES LTD,HYDERABAD AS MY CLIENT

(Refer Annexure for Project Details)

HIGHLIGHTS

Won appreciations from the client for pro-activation and timely delivery

Enforced quality measures that led to reduction in the incidents of defects drastically

Reduced the project training cost by using effective plan and coordination with training team

Handled the Delivery of Entire Process of the Network Module of British Telecoms Ltd., Uk

Twice rated by HCL as the "Exceeded Exception" On My Performance"

PREVIOUS EXPERIENCE

Sep’05 – May’09 with Tech Mahindra Ltd., Mumbai as Sr. Developer

Oct’04 – Aug’05 with Advanced Computer Services, Mumbai as Sr. Developer

Dec’03 – Feb’04 with Perot Systems Ltd., NOIDA as Associate

Nov’01 – Jul’03 with HCL Info Systems Ltd., Chennai as System Analyst

Jul’97 – May’99 with Wizard Business Systems Inc., USA as Consultant

EDUCATION

1995 MBA (System Management) from Mohanmull Chordia Jain Industrial Training Centre, Chennai (Formerly known as AM Jain Institute of Management Studies)

1980 BA (Economics) from Madras University

CERTIFICATION

HCL Tool Scholar Certification (Basic)

TRAININGS ATTENDED

Training on Optim Solution for 4 days in IBM, IBM Bangalore

PMP from IIPM(International Institute of Project Management) Chennai

Sig sigma, AGILE (Internal training by HCL Technologies Ltd.) Chennai

PQA (Internal training by HCL Technologies Ltd.)Chennai

TECHNICAL COMPETENCIES

SKILLS

Years of experience

Clients worked

Proficiency level

Cobol, Jcl. Vsam

12

State Government of Indiana, Indianapolis, Royal Bank of Scotland, Merant USA, Maybank, KL, Malaysia, RHB bank Malaysia, British Telecomm Ltd, UK

Standard Bank of South Africa, General Motors Ltd., USA

5

Cics

8

Maybank KL Malaysia, Standard Bank of South Africa, Royal Bank of Scotland, RHB bank Malaysia, British Telecomm Ltd., UK, ANC car rental UK,

4

DB2

6

Merant USA, Maybank KL Malaysia, Royal Bank of Scotland, General Motors Ltd., USA

3

IMS/DB

.10

State Government of Indiana, USA

5

IMs/DC

.10

State Government of Indiana, USA

4

Telon

.10

State Government of Indiana, USA

2

IDMS

3.8

British Telecomm, ANSI car Rilental USA

2

SAS

.3

Maybank KL Malaysia

5

C(embedded)

.8

General Motors USA

3

API

.6

RHB Bank, Malaysia

2

CARDPAC

.6

Maybank KL Malaysia

2

PERSONAL DETAILS

Date of Birth: 23rd November 1959

Permanent Address: Old No. 6B, New No. 9, Joseph First Street, Behind A.M. Jain College, Nanganallore, Chennai-600114

Languages Known: English & Tamil

Passport: Passport No: P6684759/ Date of issue: 13/01/2017 valid till:12/01/2027

REFER ANNEXURE FOR PROJECT DETAILS

ANNEXURE

FNA(FUND NUMBER ANALYSIS)

Client Franklin Templeton services, Hyderabad

Environment COBOL, DB2, IMS/DC, IMS/DB, JCL, VSAM, NDM, EASYTRIEVE

Tools Used ChangeMan, File Aid,

Role Senior Developer

Team 20

Description Franklin Templeton is provides Mutual Fund facility to their customers; This project is related to the

Fund Number Expansion of applications that were impacted by the Database Expansion

Multi Car Tactical

Client: DLIG, UK

Environment: COBOL, CICS, JCL, VSAM & DB2

Tools Used: Endeavor & Xpediter, FILE AID, Test Director

Role: Technical Lead

Team Size: 5

Description: DLG is one of Group Company in RBS Family which provides Insurance Products to various customers that includes Motor Vehicle Insurance. MCT provides facility to link the additional vehicle for the customer to first Insured vehicle to avail the multiple car discount facility by the customer. These details are captured by the channels such like Web, Telesales & Aggregator. This module is checking the donor or recipient of the policy and then validate the eligibility of client status to avail this opportunity though multiple online screens

Hybrid Enhancement Module

Client: RHB, KL

Environment: COBOL, CICS, JCL, VSAM & API

Tools Used: Endeavor & Xpediter

Role: Sr. Developer

Team Size: 20

Description: RHB Bank, Malaysia provided core bank facilities to their customers in KL, Malaysia. This project provided customer to the free flow of loan disbursement with the bank.

Islamic Concept Enhancement

Client: Maybank, KL, Malaysia

Environment: COBOL, JCL, VSAM & SAS

Tools Used: Endeavor & Xpediter

Role: Sr. Developer

Team Size: 7

Description: MayBank provided financial facilities to their customers in KL, Malaysia. It was like to introduce economic concept while processing customer account.

Component Integration Testing

Client: Standard Bank of South Africa

Environment: COBOL, CICS, FileNet & Java

Tools Used: QC

Role: Onsite Test Engineer

Team Size: 7

Description: Standard Bank of South Africa was provided core bank facilities to their customers in Johannesburg in South Africa. It had Testing Team called CIT (Component Integration Testing). Worked as Training Coordinator for Offshore Team.

Customer Service System

Client: British Telecom Ltd., UK

Environment: COBOL, JCL, VSAM, DM, IDMS & CICS

Tools Used: Xmod & Xpediter

Role: Sr. Developer

Team Size: 30

Description: Customer Service System of British Telecomm UK managed all aspect of customer services on product like PSTN (Public Switch Telephony Network), PBX (Private Branch Exchange), MSN (Multi Subscriber Number), ISDN (Integrated System Digital Network) and facilities like Call Sign, By Pass No, Pay Phone, etc. CSS NM (Network Management) had nine Sub-systems which were categorized as Access Sub-system (PL, PA.FR, LNR & RT), Exchange Sub-system (ER, EW, ET and NP), Switch Manager Interface (OM). Each of this systems were doing various functions related to their customer network.

Non MGO Volume Processing System

Client: General Motors Ltd., USA

Environment: C, DB2, JCL & MVS

Tools Used: Endeavor & Xpediter

Role: Sr. Developer

Team Size: 20

Description: General Motors installed the World Wide Purchase System, which was useful for GM Buyers to find their suppliers and also found variation in prices of different suppliers, which was helpful for Manager to take their order easily. Process was divided into different major modules such like Action Planning, Manager Approval, Contract Savings, etc. Non MGO Volume Processing was falling under Contract Savings Module. This Module ensured updatation of part volume table of Global Purchase System (GPS), after the evaluation of volume details from MGO Volume Feed.

ANC Car Rental System

Client: ANC Car Rental, UK

Environment: COBOL, CICS, WordDoc & IDMS

Tools Used: Xpediter

Role: Consultant

Team Size: 10

Description: ANC maintained Rental Car Fleet Systems in UK, Switzerland, USA and Germany. Every month they had purchased 31000 vehicles from Manufacturers, Lease Companies and disposed same quantity to Finance Companies who had provided loan to make their purchases. These vehicles were in different types like buses, vans, mini vans, etc. The major systems in projects were In-Fleet, Fleet Model, Manufacturers, Finance Agreement, Invoice, Defleet, VAT, Finance, Repair Control, Insurance, etc. It was Reverse Engineering Project. In the previous project, it was developed by used CICS as front end and IDMS as back end

Migration Tool

Client: Merant, USA

Environment: COBOL, JCL, VSAM, DB2 & REXX

Tools Used: Endevor & Xpediter

Role: Module Leader

Team Size: 8

Description: Merant had already used Migration Tool in some other languages. Designed tool in such a way to Get Meta Data from Endeavour and Librarian as Intermediate Report Tables and from those report tables. Applied configuration file details, which had been entered by the User and created Processed Intermediate Files. From these Processed Intermediate Files, created XML PDS Files.

AMEX Card Enhancement

Client: MayBank, Malaysia

Environment: COBOL, JCL, VSAM, DB2, CICS & CARDPAC

Tools Used: Endevor & Xpediter

Role: Software Developer

Team Size: 7

Description: MayBank was issuing AMEX Cards to their customers. It created need of changing codes that available in the Autoscore System of Cardpac System, that included change in length of AMEX Cards from 15 to 16 Bytes. Apart from the above requirement, did the changes to JCL, fixing problems & testing as per the customer needs.

Inward Return Check Processing System

Client: MayBank, Malaysia

Environment: COBOL, JCL, VSAM, CICS & CARDPAC

Tools Used: Endevor & Xpediter

Role: Software Developer

Team Size: 5

Description: MayBank was a famous bank in Malaysia. They wanted to centralize cheque processing, so they had started Inward Cheque Processing System which had been interfaced with Card Link System. This Module ensured the non-duplicate transaction posted into Card Link System after checking with the Authorization System.

Payroll System

Client: Wizard Business Systems Inc., USA

Environment: Oracle V-7.1, Pl/ SQL

Tools Used: Forms 4.5 & Report Writer 2.5

Role: Software Developer

Team Size: 4

Description: This project involved development of Payroll System for Wizard Business Systems, Inc. This was a client-server based system that processes the employee payroll data for company and produces number of periodic reports in both online and batch. The system also had capability to inquire the employee data online through a multitude of screens

Client of Indiana Eligibility System

Client: State Government of Indiana, Indiana, USA

Environment: IMS/ DB, COBOL, IMS/ DC, Telon, Windows, Xpediter, TSO/ ISPF, JCL & File-Aid

Tools Used: Xpediter

Role: Developer

Team Size: 12

Description: This was an automated system that supported operations of family and social services administration in their Public Assistance Program under a single, client-based on-line system that provided fully integrated processing in determination of client eligibility, issuance of benefits and management support for different benefit programs.



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