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Customer Service Sales Executive

القبله, Kuwait City, Kuwait
October 25, 2018

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Saad Hamid

Tel: Local +965******** WhatsApp+601********


A highly motivated and adaptable individual who is able to put his technical and business skills into practice. Courteous, excellent organisational skills and highly efficient with a unique understanding of the travel industry and the people who work in it. Highly motivated, target driven and with exceptional multi- tasking skills along with an ability to produce tailor made itineraries for travel to short or long-haul destinations. I am a hardworking person with relevant work experience enthusiastic & excited for an opportunity to work in a fast growing and challenging environment that provides an opportunity to learn and excel. Interpersonal skills:

Time Management, Ambitious, Motivation, Self-control, Emotional Intelligence, Teamwork, Goal-Setting, Independent working, Effective and Efficient problem solving, Fast learner and exceptional Communication, presentation, networking and people skills. Education:

April 2018 BA HONS BUSINESS MANAGEMENT University of Greenwich London

Sept. 2013 -Diploma in Airline and travel management - Skyline Institute of Aviation - Kuwait Modules Included: Project Management, Cabin Safety, Passenger Handling Skills and Airport Operations, Galileo System, English for Travel &Tourism, Introduction to Travel & Airline Industry, Customer service, Effective Sales and Marketing Strategies, Introduction to Hospitality Management, IATA GDS Fares and Ticketing –GALILEO, Practical Training

Skills developed: Teamwork and communication skills. The ability to effectively and efficiently analyze customer’s requirements and to design and implement suitable solutions.

June 2012 –High School Diploma, Int’l School of Pakistan in Kuwait – Kheitan, Kuwait Subjects Included: Physics, Chemistry, Biology and Mathematics etc. Skills developed: Basic Statistics, General Knowledge, and Social Skills. Work Experience:

Job Role: Sales Executive Job Role: Sales Executive Company: Al Hoda Travels, Kuwait Company: DANAT MECCA, Kuwait Duration: October 2015-May 2017 Duration: October 2013 – September 2015 Languages:

English fluent

Arabic read and write and speak in a good accent

Urdu native

Volunteer Experience:

Environment Club, Kuwait, September 2008 – June 2009 Page 2 of 2

Key Skills:

Exceptional Communication and Presentation Skills

Outstanding Customer Service

Responding to all phone enquiries promptly, courteously and in a friendly manner.

Extensive Travel and Tourism Industry Knowledge and Experience,

Luxury Long Haul Specialist and Bespoke Product Knowledge

Modern Selling Techniques and Managing Budgets

Using a booking system to secure holidays

Collecting and processing payments

Filing, photocopying and general administrative duties.

Monitoring competitor activity in order to maintain the most competitive rates.

Handling high numbers of incoming calls from direct customers and travel trade.

Advising clients on travel arrangements, e.g. visas and passports

Promoting and Marketing the Business, Experience of Marketing Local and Worldwide Travel Destinations.

Able to develop relationships with suppliers to obtain cost effective prices.

PC O/S - XP Pro, Win7 and Vista Enterprise/Basic.

Researching travel options and presenting the best deals in terms of requirements.

Ensure all bookings & reservations are processed accurately.

Ability to achieve branch, team sales and profitability objectives.

Up selling relevant add-ons, like, insurance, excursions, currency etc.

Monitoring bookings throughout the working day.

Negotiating corporate and best rates with hotels.

Ensuring travel brochures & promotional literature are displayed prominently.

Complying with all relevant laws and travel business legislation.

Selected to arrange hotel bookings and other details for groups

Accurately recording information on company’s database and regular reporting back to the management.

Photograph events at school regularly accompanied with write-ups on events.

Convey event information between the team and student council.

Maintain email distribution lists for students and the management. Hobbies:

Surfing the Internet


Enjoy and keep up to date with Modern electronic gadgets.

Stock Market Watch


Both Academic & Professional References Are Available Upon Request.

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