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Manager Customer Service

North Liberty, Iowa, United States
October 25, 2018

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Resume - Sangeetha Devaraj

Ph: 319-***-**** ; Mail id :

Recent Certification : SHRM-SCP, 2017

Education : MBA – HR (2003 – 2005)

BE (Food Engineering) (1999 – 2003)


Good knowledge with all general HR related inquires and industrial management.

Extensive experience working with Human Resources personnel in an administrative role.

Skilled in scheduling interviews, maintaining files and time sheets for the employees, conducting new hire orientation and training and providing interpretation of HR policies and business rules.

Performs clerical tasks and proficiently operate Windows PC with MS Office, MS Outlook, Excel, power point..

Knowledge about HRIS and Customer Relationship Management (CRM) Systems, FLSA, FMLA, MOA including ; initiating and tracking agreements for all the appropriate personnel.

Responsible to work independently and good in multitasking assignments in my previous jobs.

Strong written and verbal skills. Ability to coordinate variety of responsibilities.

Demonstrated decision-making ability and problem solving and prioritization skills.

Ensure accuracy and data integrity as it relates to data being entered.

Strong communication and interpersonal skills.

Currently working as a Quality Assurance Specialist .

GDIT (General Dynamics Information technology), Coralville, Iowa, USA (From Oct 2016)


Knowledgeable responses to telephone inquiries in a courteous and professional manner.

Adhere confidentiality standards handling PHI & PII.

Follow established and documented policies and standard operating procedures such as filling out timesheets.

Utilizing standard technology such as telephone; e-mail; and web browser to perform job duties.

Audit quality and ensure compliance of all transactional types in the Solution Center through the use of side-by-sides for quick visual coaching and recorded calls/transcripts for formal and thorough feedback sessions.

Works with the QA team to conduct quarterly audits of chars for compliance, scheduling, as well as accountability and internal responsibility.

QA Specialists are accountable for collecting, coordinating, evaluating, and providing call data for associates to Team Leads and provide coaching, feedback, and reporting.

Clarifying the consumers’ tax related questions and about Affordable care act (ACA).

Correspondence with applicants and Customer service support and adhered to HIPPA.

Good knowledge working with MS Office Suite (Word, Excel, PowerPoint, Outlook),computer skills and follow standard operating procedures (SOPs) to improve Quality standards.

Pearson, Iowa city, USA

Professional Scorer (Aug - Sep 2016) & (Apr- May 2010)

Working up-to-date on trends and developments in ELA/literacy standards, instruction, curriculum, and assessment.

Write, revise, and review essay prompts or test items and related materials aligned to precise specifications.

Create, review, and revise test forms and related materials.

Take part in meetings and other activities in which test passages, essay prompts, test items, and test forms are reviewed; incorporate feedback strategically into the selection and revision of test materials.

Apply a scoring rubric and assign scores to student direct writing essays consistently and accurately.(ELA/Science)

Chinthamani Foods and Feeds[p] Ltd, India (Apr 15 – Mar 16 & Jun 03 – Jul 05)

Quality Control Manager


Responsible for food safety and total quality management.

Maintenance and calibration of QC equipment and familiar with OSHA, HACCP, SOP, GMP’s.

Reviewed and approved new formulations and customer specifications.

Checked with timely testing of products and release of quality control results.

Assist QC manager in supervising a team of lab technicians in testing and sampling of raw materials, in-process and finished goods in accordance to approved test procedures.

Engaged in production line check.

Troubleshoot of problems including customer complaints.


New Product Development, like Flavored sago powders ( Badam flavor, Elachi flavor).

Reduced time in record keeping by maintaining it in EXCEL sheet instead of regular lab note books.

Nilgiri’s Dairy Farm [p] Ltd, Erode, India (Aug 05 – Dec 06)

Acting Manager – Quality Control


Participated in Quality related- discussions.

Responsible in guiding and participating in sensory evaluation of milk and milk products.

Analyzed all incoming raw materials, process, and finish goods.

Participation in the investigation and resolution of production related incidents.

Guided in New Product Development.

Handled of customer complaints.

Maintenance and calibration of QC equipment.

Responsible for Food safety programs, SOP, ISO, MMPO.

Handled projects in milk products.


Preparation of Jaggery Khova.

Substitution of different flavors in Khova.

Substitution of Ghee residues in chocolate.


Certification in strategic Human resource Management (SHRM - SCP) in Kirkwood school, Hiawatha,IA

Certified Milk Inspectors (CMI), Cornell University, Ithaca, New York, July 12.

Regulatory standards (USDA and FDA) in online.

QCT (Quality testing course in computer), SIFI Institute, Chicago, IL, July 11.

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