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Administrative Assistant Customer Service

Location:
Fayetteville, Georgia, United States
Posted:
October 23, 2018

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Resume:

SUMMARY

Accomplished and dynamic professional, consistently recognized for effective property management with solid history of success in real estate sales in leasing and rentals. A highly dedicated individual and a proven leader with documented success in progressively dynamic and challenging positions with working knowledge of the principles and techniques of effective management, offering strong performance in leasing, real estate, strategic planning, client relationship building and optimizing internal operations. Self-motivated and efficient with proven results in utilizing expertise in solutions-based sales to increase revenue and customer base, with proven ability to work effectively in busy environments with positive results.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Provence Real Estate, LLC

Riverdale, Georgia

April 2018 – Present

Perform management tasks (statement of deposits, rental adjustments, lease negotiations, resident communications, prospect communications, and market analysis) and functioning as Senior Administrative Assistant.

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

Immediately record all telephone and in-person visits on appropriate reports.

Files own guest cards and maintain according to established procedures.

Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.

Ensure apartment is ready for resident to move-in on agreed date.

Secure new residents signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

Monitor renewals. Distribute and follow-up on renewal notices.

Operate computers programmed with accounting software to record, store and analyze information.

Understand the Apartment Association lease and contracted credit report application.

Accept rental payments and post rents to the computer.

Comply with federal, state and company policies, procedures and regulations.

Record monies collected and prepare bank deposit slips on an on-going basis.

Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.

Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.

Communicate with Property Managers regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures.

Ensure that all invoices received from the properties are approved, entered and paid within a timely manner.

Access computerized financial information to resolve vendor and payment disputes.

Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

Maintain open communication with Property Manager and Maintenance Supervisor.

PROFESSIONAL EXPERIENCE (Continued)

Leasing Consultant

Bay Management

Jonesboro, Georgia

April 2017 – April 2018

Perform management tasks (statement of deposits, rental adjustments, lease negotiations, resident communications, prospect communications, and market analysis). Acquiring proficiency in Property Management Software and knowledge with computer applications, including but not limited to YARDI. Proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Power Point.

Duties includes Senior Administrative Assistant activities.

Greeting prospective clients and arranging visits to showcase apartments.

Marketing vacant apartments on social and print media and inviting applications.

Sorting and processing applications according to clients’ needs.

Conversing with attorneys and getting lease agreement prepared.

Maintaining complete information of residents and performing background checks.

Providing instructions on use of apartments to clients and ensuring they comply with the agreement.

Collecting monthly payment from residents and issuing them receipt for the same.

Organizing recreational activities for the residents and overseeing maintenance work.

Leasing Consultant

DJ Acquisitions Management Company

Camp Creek, Georgia

November 2016 – April 2017

Excellent customer service and experience with Tax Credit properties procedures and laws, rental and community property process, complying with Fair Housing Laws, following up with prospects regarding their visits. Acquiring proficiency in Property Management Software and knowledge with computer applications, including but not limited to YARDI. Proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Power Point.

Duties include Senior Administrative Assistant activities.

Provide tours of apartment to potential residents.

Maintaining customer database.

Organized all documents required for lease signing.

Performed credit and background checks and verified employment.

Responsible for total office administration including filing and data entry.

Meet and greeted customers upon arrival of property leasing office.

Developed and implemented sales and marketing strategies.

Compiled with all Federal, State and Local Housing regulations ordinances.

PROFESSIONAL EXPERIENCE (Continued)

Administrative Assistant II

City of Atlanta – (City Hall, Mayor’s Office)

Atlanta, Georgia

November 2014 – May 2016

Provides general office support for a variety of clerical activities and tasks including answering incoming calls, managing the reception area, mail, requisitioning supplies, organizing office communication and activities on a day-to-day basis.

Taking minutes for weekly department meetings.

Organized and implemented Microsoft Excel in assisting department with record upkeep and parking decals for City of Atlanta residents.

Accepted all legal documents for residents that were required to meet regulations for resident parking decals.

Regularly sent out renewal notices to residents.

Accepted payments and made deposits to the City of Atlanta accounting department daily.

Assisted with customer concerns and resolved complaints.

Routinely opened the Transportation Office.

Answered multi-phone line system and transferred calls.

Responded to Department Heads emails and resident emails, filing, copying and other work-related duties as needed.

Leasing Associate

Alliance Residential Company

Atlanta, Georgia

September 2012 – March 2014

Extensive knowledge and experience with Tax Credit properties procedures and laws, rental and community property process; complying with Fair Housing Laws, following up with prospects regarding their visits, in addition to providing excellent customer service. Acquiring proficiency in Property Management Software and knowledge with computer applications, including but not limited to YARDI. Proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Power Point.

Duties include Senior Administrative Assistant activities.

Lease apartments to new residents consistently.

Submit credit and background checks thru On-site.

Check all messages and return calls to prospects and residents.

Walk units every morning to ensure readiness for showing to prospects.

Return phone calls and email inquiries to prospects concerning availability.

Submit all paperwork concerning Tax Credit applications to our compliance department.

Enter work orders for residents into Yardi System daily.

Contract vendors regularly for assistance on unit readiness or make ready.

Greet prospects with enthusiasm to show gratitude for their business.

Prepare leases with the addendums and all paperwork needed for new move-ins.

Contact current residents for the renewal process and prepare renewal leases.

PROFESSIONAL EXPERIENCE (Continued)

Leasing Consultant

Harbor Group Management

Fairburn, Georgia

September 2011 – September 2012

Excellent customer service and experience with Tax Credit properties procedures and laws, rental and community property process; complying with Fair Housing Laws, following up with prospects regarding their visits. Acquiring proficiency in Property Management Software and knowledge with computer applications, including but not limited to YARDI. Proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Power Point.

Duties included Administrative Assistant activities.

Collect rent payments regularly.

Complete daily traffic sheet entering data into eSite.

Close apartment sales and encourage renewals regularly.

Lease apartments and process applications for new prospects.

Assist property manager with tasks for successful operations of property.

Display friendly customer service at every opportunity.

Enter work orders for residents into AMSI System daily.

Prepare new leases and renewal leases frequently.

Set appointments and follow up with prospects for on-site tours.

Leasing Consultant

Maxx Properties

North Miami Beach, Florida

March 2006 – June 2008

Excellent customer service and experience with Tax Credit properties procedures and laws, rental and community property process; complying with Fair Housing Laws, following up with prospects regarding their visits. Acquiring proficiency in Property Management Software and knowledge with computer applications, including but not limited to YARDI. Proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Power Point.

Duties include Administrative Assistant activities.

Provide tours of apartment to potential residents.

Maintaining customer database.

Organized all documents required for lease signing.

Performed credit and background checks and verified employment.

Responsible for total office administration including filing and data entry.

Meet and greeted customers upon arrival of property leasing office.

Developed and implemented sales and marketing strategies.

Compiled with all Federal, State and Local Housing regulations ordinances.

PROFESSIONAL EXPERIENCE (Continued)

Leasing Consultant

Property Staffing

Hollywood, Florida

May 2005 – May 2006

Excellent customer service and experience with Tax Credit properties procedures and laws, rental and community property process; complying with Fair Housing Laws, following up with prospects regarding their visits. Acquiring proficiency in Property Management Software and knowledge with computer applications, including but not limited to YARDI. Proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Power Point.

Duties include Administrative Assistant activities.

Provide tours of apartment to potential residents.

Maintained and exceeded quotas of rental properties.

Followed-up with appointment showings.

Completed administrative paperwork and data entry.

Submitted market survey reports on neighboring properties.

Answered phones and set appointments for viewings.

Escalated and resolved customers issues and complaints on operational matters.

Assisted manager in recruiting diligent professionals to high values of service and performance.

Assistant Manager

Lim’s Men’s Wear

Fayetteville, North Carolina

August 2002 – May 2005

In a management capacity, assisted in managing branch operations in sales, accounting and marketing; along with supervising employees. Having excellent track record of meeting monthly and annual sales goals in retail sales. Acquiring knowledge with computer applications, (Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Power Point).

Performing Administrative Assistant duties and activities.

Responsible for daily operations such as opening and closing store.

Handling cash and bank deposits.

Responded to customer complaints with optimum results and increasing profits.

Completed administrative paperwork and data entry.

Maintained awareness of market trends in the retail industry.

Handled merchandising, inventory control and ordering.

Escalated and resolved customers issues and complaints on operational matters.

Assisted manager in recruiting diligent professionals to high values of service and performance.



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