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Customer Service Back Office

Location:
Mumbai, Maharashtra, India
Salary:
15000
Posted:
October 23, 2018

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Resume:

CURRICULUM VITAE

A-* *st Floor

Malad Swami Prasad Co-op Housing Soc

A Pannalal Ghosh

Malad West

Mumbai-400064

Mobile: +91 – 982*******.

SYED SABA NAZNEEN

Email Id: ac7gz2@r.postjobfree.com

CAREER OBJECTIVE

To work independently in any given areas and strive for excellence in the chosen field.

SUMMARY OF ACADEMIC QUALIFICATIONS :-

S.S.C Second Class from Cardinal Gracias High School Mumbai, 2000

H.S.C Second Class from Chetna Hazarimal College Mumbai, 2002

BA Second Division from Chetna Hazarimal College Mumbai, 2005

Technical :-

CIT (Certified Information Technology) from Infotech Institute

Knowledge of MS Office

PROFESSIONAL EXPERIENCE :- 8 years

Good comprehension skills with a typing speed of 35 wpm. Thorough knowledge of the MS office tools (expertise in working with MS excel & Power Point) .Good exposure to the back office profile with work experience in the field of Insurance and Finance. Knowledge of how to deal with the irrate customer through calls and through mails.

1. Kshitij consultancy

Designation: Back office Executive

Duration: Jan, 2016 to Till Date

Responsibilities:

Providing information to customer

Solving customers queries on phone

Generating reports

2. SHRIRAM CHITS (M) LTD.

DESIGNATION : Back Office Credit Executive

DURATION : Sept 2011 till Dec 2015

Responsibilities:-

Providing information of customer details (TW Collection)

Making Collection report on every months

Making PTP of Collection on every month

Generating Reports

Checking the Documents of the Clients who have taken TW loan

Mailed the head office and other area offices for co-ordination in the processes

Making Cold Callings

3. INFO NETWORK MANAGEMENT CO. LTD (CALL EZEE)

DESIGNATION : Customer Service Executive(Inbound Process)

DURATION : May 2010 till Sept 2011.

Responsibilities:-

Providing Information to the Customer

Sending SMS to the customer for what they required

Solving customer query on calls

Searching a details in the System

Generating Leads

4. INFOVISION

DESIGNATION : Customer Service Executive (Inbound Process)

DURATION : June 2007 till July 2008

Responsibilities:-

Providing Information to the Customer

Filling all the updates of the customer in the system

Dispatching order for what customer required

Solving customer query on calls if the order was late

PERSONAL DETAILS

Date of birth : 31st July, 1983

Nationality : Indian

Religion : Islam

Marital status : Unmarried

Gender : Female

Languages : English, Hindi, Marathi

Hobby : Making new friends

Watching T V.

Date: SYED SABA NAZNEEN

Place: Mumbai



Contact this candidate