CURRICULUM VITAE
Malad Swami Prasad Co-op Housing Soc
A Pannalal Ghosh
Malad West
Mumbai-400064
Mobile: +91 – 982*******.
SYED SABA NAZNEEN
Email Id: ac7gz2@r.postjobfree.com
CAREER OBJECTIVE
To work independently in any given areas and strive for excellence in the chosen field.
SUMMARY OF ACADEMIC QUALIFICATIONS :-
S.S.C Second Class from Cardinal Gracias High School Mumbai, 2000
H.S.C Second Class from Chetna Hazarimal College Mumbai, 2002
BA Second Division from Chetna Hazarimal College Mumbai, 2005
Technical :-
CIT (Certified Information Technology) from Infotech Institute
Knowledge of MS Office
PROFESSIONAL EXPERIENCE :- 8 years
Good comprehension skills with a typing speed of 35 wpm. Thorough knowledge of the MS office tools (expertise in working with MS excel & Power Point) .Good exposure to the back office profile with work experience in the field of Insurance and Finance. Knowledge of how to deal with the irrate customer through calls and through mails.
1. Kshitij consultancy
Designation: Back office Executive
Duration: Jan, 2016 to Till Date
Responsibilities:
Providing information to customer
Solving customers queries on phone
Generating reports
2. SHRIRAM CHITS (M) LTD.
DESIGNATION : Back Office Credit Executive
DURATION : Sept 2011 till Dec 2015
Responsibilities:-
Providing information of customer details (TW Collection)
Making Collection report on every months
Making PTP of Collection on every month
Generating Reports
Checking the Documents of the Clients who have taken TW loan
Mailed the head office and other area offices for co-ordination in the processes
Making Cold Callings
3. INFO NETWORK MANAGEMENT CO. LTD (CALL EZEE)
DESIGNATION : Customer Service Executive(Inbound Process)
DURATION : May 2010 till Sept 2011.
Responsibilities:-
Providing Information to the Customer
Sending SMS to the customer for what they required
Solving customer query on calls
Searching a details in the System
Generating Leads
4. INFOVISION
DESIGNATION : Customer Service Executive (Inbound Process)
DURATION : June 2007 till July 2008
Responsibilities:-
Providing Information to the Customer
Filling all the updates of the customer in the system
Dispatching order for what customer required
Solving customer query on calls if the order was late
PERSONAL DETAILS
Date of birth : 31st July, 1983
Nationality : Indian
Religion : Islam
Marital status : Unmarried
Gender : Female
Languages : English, Hindi, Marathi
Hobby : Making new friends
Watching T V.
Date: SYED SABA NAZNEEN
Place: Mumbai