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Customer Service Mental Health

Brooklyn, NY
October 22, 2018

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Professional Summary

Motivated individual committed to working in fast-paced environments while maintaining quality standards. Adept at learning new concepts and applying acquired knowledge of basic business functions. Specialize in customer service and observation with diligent attention to detail.

Work History

Room Attendant, 2016 to Current

New York Marriott Marquis – New York, NY

Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.

Ensured each guest room was locked after housekeeping services were performed and maintained complete security of such rooms at all times.

Replenished guest room supplies, including water glasses, toiletries, and paper products.

Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.

Maintained the linen cart so that it was neat and organized.

Used specified cleaning products in each guest room per company guidelines.

Greeted and welcomed all hotel guests with a smile.

Clerical Medical Bill Assistant, 01/2014 to 02/2016

Interbourogh Mental Health Clinic – Brooklyn, NY

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Preparation of all patient charts for the following days visits.

Housekeeper, 01/2011 to 01/2014

Quality Building Services Inc – New York, NY

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.

Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

Receptionist, 06/2008 to 12/2011

Moodys Investors Services – New York, NY

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Receive payment and record receipts for services.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.


Borough of Manhattan Community College - New York, NY

High School Diploma: Jun 1996

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