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Customer Service Executive Assistant

Location:
New Orleans, LA
Salary:
33000
Posted:
October 22, 2018

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Resume:

Deborasha Murray

**** ********

New Orleans, LA *0122

504-***-****

PROFESSIONAL SUMMARY

Accomplished office administrative professional with over 10 years of extensive experience working within vendor management, accounts payable and reporting

With exceptional customer service, communicated with new and existing vendors, processed new vendor setup, and handled vendor calls to respond to issues as they arose from the Accounts Payable department while working at Ignite Restaurant Group

While at Atlantic Coffee Solutions, reconciled any past due amounts on invoices and vendor's statements ensured 3-way match between purchase order’s, invoice’s and receipt’s

Working at GC Services, performed vendor analysis and researched requests as needed while assisting with 1099, W9 and B notices, and handled sales tax reports

Proficient in Microsoft Office Word, Excel, PowerPoint, with a strong understanding of Oracle AS400, Oracle Fusion, QuickBooks, PeopleSoft, Windows 10, and a skill set of 10-key typing with an average 60-65 WPM typing speed

Extensive experience in customer service facing environments with interpersonal skills and the ability to work both independently and collaboratively as necessary

Available to interview within 48 hours’ business days’ notice

WORK EXPERIENCE

Nola Steele Fabrication

Executive Assistant

01/2018 - Current

Handles vendor calls and issues as they arise for the Accounts Payable department and reviews invoices for proper approvals and coding

Utilizing QuickBooks Pro, process new vendor setups and maintain accurate financial records on spreadsheets

Processes new vendor setup, all internal check requests, invoices for assigned jobs, delivery tickets, packing slips, and payroll

Communicate with vendors and type contracts for the facilitation for review

Customer Service Representative handling all vendor’s issues and communicated with vendors to request monthly statements

Reconciles monthly statements, processes deposits, audit batches and control groups as well as handles all incoming mail and outgoing office mail

Beep-Me Plumbing

Office Supervisor/Secretary

06/2017 - 01/2018

Completed deposits and handled all facets of accounts payable including, dispatching, payroll for 10 people, accounts receivable and scheduling

Managed employee schedules, filed claims with insurance company and troubleshooted scheduling conflicts as they arise between business and customers

Generated invoices daily and improved employees and client retention rates through active communication and problem-solving efforts

Developed organizational procedures and systems for office personnel, including filing, billing, and payment posting

Kept line of communication between the business and customer, organized office

Establish team atmosphere through leadership and employee development

Ignite Restaurant Group

Accounts Payable Specialist

06/2015 – 06/2017

With exceptional customer service, communicated with new and existing vendors, processed new vendor setup, and handled vendor calls to respond to issues as they arose from the Accounts Payable department

Processed invoices for assigned states for Joes Crab Shack and Brick House restaurants and the Corporate Office

Working within the Oracle Fusion platform, reconciled monthly statements with vendors, and was responsible for Vendor Master setups

Reviewed invoices for proper approvals and coding as well as processed expense reports and purchase orders

Maintained accurate financial records and facilitated audit batches for control groups and, processed all corporate and internal check requests

Atlantic Coffee Solutions

Accounts Payable Specialist

06/2014 – 06/2015

Working within a vendor master list, managed new vendors accounts daily

Processed invoices for letters M - Z and reviewed invoices for proper approvals and coding

Reconciled any past due amounts on invoices and vendor's statements ensured 3-way match between purchase order’s, invoice’s and receipt’s

Matched invoices with checks, mailed checks out to vendors and inter-company employees and handled audit control groups of invoices for accuracy in invoice data

Requested monthly statement from vendors, processed vendor invoices on-line and met with vendors to give them check/payments

Standard office duties including answer phones, filing, pulling invoices for management for yearly audits and month end reports

GC Services

Accounts Payable Associate

07/2008 – 06/2014

Performed vendor analysis and researched requests as needed while assisting with 1099, W9 and B notices, and handled sales tax reports

Managed and reviewed assigned invoices for multiple call centers nationwide and ensured invoices had proper approvals and coding

Set up new vendors and refunded vendors daily and reconciled any past due amounts on invoices and in contact with vendors

Matched invoices with checks, proceeded to mail checks out to vendors and inter-company employee's, processed expense reports, ACH, direct deposits, wires, and special checks to correct call centers

Audit control groups of invoices for accuracy in invoice data system and handled the distribution of mail and invoices

Working within Oracle AS400 and PeopleSoft, pulled invoices for General Ledger Department, monthly tax reports and for yearly audits and assisted in month end close

Completed journal entry when needed and small office duties including answering phones, filing, monthly meetings, and any special projects manager requested

EDUCATION

Mandeville High School - Mandeville, Louisiana

High School Diploma

Houston Community College - Houston, Texas

Business Management – Certificate 2015

Hammond Area Technical School

Auto Mechanic Technician



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