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Customer Service Accounting Clerk

Flushing, NY
October 22, 2018

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Xiaoying (Creena) Han

***** **** *** ******** ** 11355 – Phone No.: 718-***-**** Email: Dynamic professional with solid experience in finance of airlines, air charter operations, establish business relationship with customers and maintain long term connections. Oversee HR affairs and consult with top executives on strategic plans. Enthusiastic leader with sound business acumen and expertise in evaluating multiple projects each valuing over $400k profit. Experience: Financial Director & HR Specialist

Navitrans USA Inc. JFK & Uniondale, NY 05/2013-Present Financial management and evaluation

Track and organize air cargo data from the business units and other sources for financial planning and analysis

Support month-end close and prepare reconciliation including aircraft fueling, profit report and cost control as assigned

Ensure all business unit financial deliverables are received and organized properly, following up as appropriate

Support the year-end actives including audit, financial statements and planning during the annual plan process

Administration & HR affairs management

Oversee the recruiting, interviewing, and hiring of new staff

Guide and involve documenting grievances, terminations, absences, performance reports, and compensation and benefits information Business Operation and Junior Customer Service

Responsible for reviewing and evaluating existing quality control procedures for all air import trading companies in China

Resolving customers’ issues and attract potential customers by answering service questions and suggest information for customers Accounting Clerk

Baylink Shipping Inc.

Kamali Global Inc.

Jamaica, NY

Manhasset, NY



Experience of AP/AR and analyze outstanding Profit Report weekly to GM

Issue the invoices and collect the payments

HR Generalist (Internship)

Dalian AC Technical Inc. Dalian, China 01/2007-07/2007

Manage Human Resource Information Systems (HRIS), benefits, compensation

Select candidates’ resumes and arrange the interview Skills: Microsoft Office Database systems (QuickBooks and Freight Stream)Languages: Fluent in Mandarin and English, knowledge of Korean and Japanese Education:

Queens College

Queens, NY

08/2008 – 06/2011

Master of Applied Mathematics, knowledge of C++, Java.

- Overall GPA: 3.4

University of Findlay Findlay, OH 08/2007 – 01/2008

MBA Program-Accounting Knowledge

- Winner of Findlay University Academic Scholarship Dalian University Dalian, China 09/2003 – 07/2007

Bachelor of International business Law

- Winner of Dalian University College Students Model of Civilization Scholarship

- Winner of Dalian University College Student Innovation Scholarship

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