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Administrative Assistant Customer Service

Miami, FL
October 22, 2018

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Administrative Assistant Aug 2017 - Sept 2018

Established and promoted floral sales program for wholesale retails by utilizing Pivot Tables, VLookups and Macros to efficiently manage and dissect large volumes of data.

Procured approximately 1000 cases on a daily basis, containing floral produce from global markets, primarily Latin America and Europe.

Used Air Way Bills (AWB), Shipping Manifests and Bills of Lading (BOL) to confirm quantities, weights and cube counts to document shipments and ensure orders were delivered in a timely manner.

Scheduled loading and shipping of approximately five truck loads worth of product using in house logistics software while managing and reviewing corresponding files and reports.

Worked with SAP to resolve past due invoices, uninvoiced orders, late billing, blocked invoices and idocs.

Accurately received orders, reconciling any outstanding shortages or damages to product.

Communicated status of shipments to internal and external parties while troubleshooting any delay or issues in a professional manner.

Trained and oversaw three employees on Topco protocol, customer service and account managing techniques while delegating the workflow as senior staff traveled nationwide for business.

Inspected perishable product for quality assurance, logging records, generating claims reports within 24 hours, in the event of faulty product being shipped.


Administrative Assistant May 2016 – May 2017

Communicated with warehouse management and sales department on a periodic basis to assure timely delivery of perishable product to ADS warehouse for immediate shipping.

Processed sales orders for wholesale retailers using internal software.

Assisted in the procurement of fresh product from international vendors, analyzing existing stock and entering sales orders for head buyer.

Received thirty warehouse sales orders, using exact weight counts per case.

Generated US Customs invoice, Cargo Manifest, Commercial Invoice, BOL and Packing list to Canadian outbound shipments.

Provided NOAA FCO 370 and US customs documents to brokers in accordance with US Customs to validate that perishable goods adhere to appropriate laws and guidelines.

Cross referenced new product information into MS Great Plains database using XML data.


Administrative Assistant Dec 2014 - Feb 2016

Scheduled client meetings using internal software as well as MS Outlook for underwriting.

Managed daily calendar for loan processor with regard to lenders, clients and court dates.

Met with clients, updating them on their modification status and legal status should they be in foreclosure or bankruptcy throughout the home loan modification process.

Maintained budget and amortization workbook for loan modifications: using income, tax, credit and banking information to determine eligibility for a modification.

Interact professionally with clients in a sensitive and respectful manner in accordance with maintaining public trust in regard to their financial and personal circumstances.

Trained new administrative assistants on customer service and modification protocol.

Trained eight employees on phone screening, modification terms with lenders or clients, providing an introduction to Excel.

Ensured performance through weekly performance reports that reflected individual teams and overall call center metrics.


Proficient in MS Office with an aptitude for Excel: Vlookups, Pivot Tables, Macros

Fast typing skills (Words per Minute: 75)

Excellent written and verbal communication skills.

English- and Spanish-speaker/writer.

Strong interpersonal skills, resulting in exceptional rapport with people

Strong commitment to supporting a team

Consistent and flexible while handling changes in the work environment

Ability to prioritize and manage time


Miami Dade-College, Computer Science Presently attending

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