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Administrative Assistant

Davenport, IA
October 22, 2018

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Tonja Scott-Pate


Successful administrative professional with excellent communication and organization skills. Over 25 years of experience providing administrative leadership and support to multiple executives and their teams, acting as a liaison between employers and external business partners, developing office standards and operating procedures, and handling highly sensitive and confidential information in the corporate office.


April 2007 – March 2018

Administrative Assistant Renewal Service Inc. Rock Island, Illinois

Responsible for following paper trail of the sales to shipping department to ensure on-time product delivery

Ability to settle deadline conflicts with excellent customer service

Responsible for typing outgoing mail correspondence to potential customers and buyers

Created Excel Spreadsheets for inventory control of incoming/outgoing products

Processed all office data with Microsoft Word, Power Point, Access and Outlook

May 2006 - April 2007 Cambridge Tempositions Davenport, Iowa

Administrative Assistant

Answered multi-line phone system with excellent customer service

Able to prepare Sales orders for processing in EOS database system

Greeted all incoming customers with proper direction and customer care

Typed outgoing data reports with accuracy

May 2004 – November 2006

Office Administrator Pates Home Improvements Davenport, Iowa

Responsible for preparing billing statements for customers

Typing of outgoing correspondence for records

File all incoming billing statements and supply receipts

Scheduled all outgoing appointments for employees to assist customers

November 2003 - April 2004 Olsten Staffing Services Davenport, Iowa

Medical Records Billing Clerk

Filed all incoming medical record data with confidentiality and accuracy

Performed all office tasks with understanding and following HIPA guidelines

Received/Recorded incoming medical billing payments

Called and verified all Medicare/Medicaid recipient information for insurance billing purposes

June 2000 - July 2002 T&WA of Iowa Davenport, Iowa

Customer Service Representative

Maintained customer orders of tires/wheels for fortune 500 company

Responsible for shipping and receiving of incoming/outgoing materials

Processed incoming customer orders from EOS database systems

Verified incoming/outgoing shipments with plant orders

Completed all shipping/receiving paperwork

December 1997 - May 2000 Genesis Medical Center Davenport, Iowa


Completed patient registration for obstetrics, outpatient/inpatient surgeries, emergency care and labor & delivery

Medicare and Medicaid insurance verification for patient admissions

Trained new employees for admissions customer care

Opened the Admissions Department each morning to prepare patients for testing and outpatient surgical procedures

Transported patients to surgical departments as needed

Greet and direct all incoming visitors


May 1988 - January 1994 International Paper Company Peoria, Illinois

Office Assistant/Fill in Label Sorter/Paper Jogger

Assist Human Resource Manager with reference checks on new hires

Completed background checks on potential new hires

Managed switchboard operations for 25 line phone system

Responsible for incoming mail distribution and sending all outgoing mail

Shrink film operator, sheet jogger, and sorter for canning labels


1996-1997 Kaplan University Davenport, Iowa

Diploma, Business PC/Computer Specialist

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