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Quality assurance

Herndon, VA
October 22, 2018

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Ritu Arora

Contact: +1-347-***-****


Authorized to work for any Employer

Certified (CTFL and CTFL-AT from ASTQB) Software Quality Assurance Professional with 5+ years of experience in Manual Functional Testing, Writing Test scenarios, Test cases, Test execution in Agile/Scrum framework and SDLC methodology

Experience in all phases of Software Testing Life Cycle including Functional, System Integration, Regression, and User Acceptance Testing

Summary points:

Highly motivated, team player, willing for challenges and oriented towards achieving project quality goals

Experienced in Waterfall Methodologies and Agile framework

Understanding and experience in all phases of the Software Development Lifecycle

Complete understanding in working Agile Framework

Experience in developing Test Plans, Test Scenarios, and Test cases from business requirements and system requirements specifications documents while specifying Testing overview, scope, roles and responsibilities

Experience with software tools such as HP Quality Center, MS Share point and MS-office suite

Good experience in managing multiple projects of varying technologies Well experienced in Project Planning, Execution, Tracking and Prioritization of Work Assignments

Possess excellent knowledge of Manual Testing process and methodologies

Performed Black Box testing, Regression testing, System testing, Smoke testing, Software Validation testing, GUI testing, User Acceptance Testing and also responsible for Traceability matrix

Knowledge and experience writing SQL queries to extract data for validations

Well versed with document repository such as SharePoint, IBM Doors

Expertise using Defect Tracking tools such as and HP Quality Center, JIRA

Technical skills: HPALM, JIRA, SQL, JAVA, Selenium, QTP, SharePoint, Microsoft TFS, MS-PowerPoint, MS-Outlook,

MS-Word, MS- Excel, Toad, MS Visio

Professional Experience

Calyx Software, Dallas, TX Dec 2016-Sep 2018

Test Analyst

Calyx is a leading company that provide innovative solutions to Mortgage industry like banks, credit unions, mortgage banks, brokers. Calyx products, Point and Point Central provide full spectrum and end to end mortgage platform -from Loan origination to integrating loan files to secondary Markets like Freddie Mac, Fannie Mae. Point and point central are SAAS based loan originating software with inbuilt features, forms and reports that loan originators require for loan marketing, prequalification, origination and processing. It the web-based application and had different modules and I was involved in testing the loan origination, integrated product and services. In this system, all the mortgage brokers and direct lenders can manage all aspects of loan process, including loan marketing, Origination and processing.


Gathered requirements from business analyst and analyzed them for testing artifacts creation

Defined test Strategy and Test plan for verification and validation of the application and ensuring that it meets all defined business requirements

Created test scenarios for the complete coverage of the requirements

Developed test cases from test scenarios with one to many relations including negative test cases

Developed and executed test cases and test suites based on functional specifications and design documents.

Maintained traceability between Requirements and Test Cases for complete test coverage

Used SQL queries for data validation

Performed integration testing, integrated INK-IT e-signature application with Point, performed testing to integrate Loan files to Fannie Mae Desktop originator for Underwriting, integration with Fannie Mae LPA system

Participated in all agile ceremonies

Part of the UAT team to help business in executing UAT scenarios

Investor’s Force (Part of MSCI), Conshohocken, PA Oct 2015 – Nov 2016

QA Tester

Investor Force, a MSCI company, is the global leader in institutional investment performance management solutions providing products and services that address the needs of institutional investment consultants, pension plan and endowment sponsors and their money managers

Upgrade of their SaaS-based performance-reporting network to meet their existing and new clients as well Quality Assurance of quarterly product releases


Managed entire Quality Assurance Process - from test plans, test scenarios, test cases, test execution

Wrote and executed validation protocols and reports, reviewed documentation, performed root-cause investigations, assess impact, and analyze risk

Researched data discrepancies, analyze and extract necessary information from a relational database

Created SQL queries to validate data, as well as test application changes

Created reports, manipulated data sets, and wrote intelligent queries to monitor and control data

Recommended process improvements

Performed Cross-browser and front-end testing

Created technical documentation such as product manuals, installation guides, and release notes Use test environments to reproduce bugs identified by customers for quarterly releases

Allstate Insurance VA Jan 2014 – Aug 2015

QA Analyst

Allstate Insurance is one of the leading insurance companies in the United States The application helps the field agents of the company to enter prospective customer’s data The application also calculates the amount of premium required, cash value and benefit amount for the years in consideration The Online application had different modules and I was involved in testing the Long-Term Cares In this system, registered members with Allstate can get details of their insurance, change the term of the coverage and also use the premium calculator to determine the new premium


Analyzed business requirement documents and functional requirement documents and functional requirement documents and identified Business critical feature functionalities

Used QC to plan, design, implement, execute and evaluate the tests

Performed Manual Testing for Test cases on each module

Performed various types of testing like Usability, Functional, Integration, System, Regression and Acceptance testing during different stages of the testing the application

Performed Front end GUI testing of the application which includes testing correct error message, color scheme, scroll bar, tool tip, font consistency, spellings, tab index, working of links, correct values in combo box, Help manual, shortcut keys, Boundary Analysis

Performed compatibility testing with different browsers like Firefox, Internet Explorer

Identified the test scenarios for automation and developed QTP actions (VB Script) to simulate user actions

Developed automated Test scripts for Regression Testing using QTP

Used QC for test management and bug tracking

Created traceability matrix in Quality Center

Interacted with developers and helped them solve bugs

Involved in UAT Testing with BA and end users to make sure user requirements were met

Yale University, New Haven, CT Jan 2013 – Dec 2013

Software Tester

Yale is modernizing its University's back office systems. Yale is modernizing their procure-to-pay lifecycle, HR process, Research, Document Management and Expense Management Systems. Yale implemented Oracle ERP Financial at Yale University as a part of EMS process modernization.


Prepared Test Case Document for the complete project

Understanding business & functional requirements and translate the same into testing requirements and scope

Documentation of test strategy, review test scenarios & cases also write them on need basis, status reports to meet company standards

Co-ordination with analyst team and cross functional teams for requirement clarifications, test scenario and case reviews and test strategy review

Plan test schedules; lead, coordinate, and guide QA Engineers in test execution and quality assurance activities; Conduct functional, regression, integration, end to end, user acceptance testing, smoke testing

Review and validate test results and defect reports Highlight Issues/concerns and Escalate outstanding defects to QA manager in Daily and weekly status reports

Identify, communicate and implement risk-based testing approach when needed


Advanced Diploma in Business Management, ICFAI Dehradun India

Bachelor’s Degree in Commerce, Delhi University

Certified Tester, Foundation level (CTFL) from ASTQB

Certified Foundation Level Agile Tester (CFTL-AT) from ASTQB

Languages Known


References Available on Request

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