PHONE: 510-***-**** EMAIL: firstname.lastname@example.org
AREAS OF EXPERTISE
• Excellent leadership, development, and interpersonal skills; ability to build rapport with colleagues and clients alike, coordinate internal resources, and succeed in high pressure, challenging and service-driven environments.
• Exceptional written and verbal communication skills with a charming management style and a keen ability to improve outcomes and internal processes through a commitment to continuous improvement.
EDUCATION & CERTIFICATIONS
UNITEK COLLEGE 2018 - Present
Sacramento, CA (Medical Office Administration)
UNIVERSITY OF PERPETUAL HELP COLLEGE 2000 - 2002
Binan/Laguna, Philippines (B.S. Computer)
Event and Project Management
Hospitality and Customer Service
Analytical Executive Support
Microsoft Office: Word, PowerPoint, Outlook and Publisher
Verbal and Written Communication
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
CATERING MANAGER/OFFICE ASSISTANT OCT 2017 – FEB 2018
CAPITOL CITY CATERING Sacramento, CA
Responsible for keeping track of all catering orders and put together a catering resume for the kitchen.
Prospect new clients as well as maintaining existing groups.
Assist Accounting with all invoices and payroll
Responsible for creating marketing strategies
SALES AND CATERING SALES MANAGER JAN 2017 – DEC 2017
COURTYARD BY MARRIOTT, (139 Rooms) Sacramento Midtown, CA
Responsible for planning, implementing and directing the catering sales activities to achieve sales objectives
Maintain customer base of key accounts and conventions. Determine the guest needs, space availability, meeting details and food and beverage requirements, and process proposals
Provides excellent logistic planning and support to clients in planning logistics for multiple events, executive leadership events, trade shows and etc.
Preparing banquet event orders, detail all events, ensure timely distribution, and monitor each event to make sure we deliver the best possible of product and service, and follow up with thank letters
TEMPORARY SALES MANAGER AUG 2016 – DEC 2016
HILTON ARDEN WEST, (335 Rooms) Sacramento, CA Responsibilities Included:
Developed sales strategies to achieve hotel sales goals and revenues by soliciting
and negotiating Corporate and Tour and travel business
Assisted with the development of sales presentations proposals, created contracts, proposals, addendums, letters
Assist with the development of sales presentations and proposals
SALES MANAGER JULY 2014 - AUG 2016
HILTON GARDEN INN, (278 Rooms) Emeryville, CA
Supported the Catering and Sales, Banquets and Culinary teams in enabling them to maximize our meeting space room rental and food and beverage sales revenue
Provided phone coverage in assisting clients as needed, filling out event requests, processing and distribution of BEO’s in catering system Delphi, coordinating Meeting Space availability, calendar management, and e-mail responses
Assisted in group related collateral, client requests, as well as working with Sales and Front and Accounting related tasks
CATERING & SALES EXECUTIVE COORDINATOR/ 2008 - 2014
EXECUTIVE ADMINISTRATIVE ASSISTANT Emeryville, CA
HILTON GARDEN INN, (278 Rooms)
Provided excellent support to the hotel’s Executive Committee, Director of Sales and Marketing, and Catering and Sales team in their daily administrative and sales needs
Set-up group VIP welcome amenities and special needs, managed and planned steering committee meeting.
Prepared confidential documents, invoices, memos and other departmental correspondence
Maintained detailed calendars of appointments schedules for General Manager, Director of Sales and Director of Catering for business meetings, conference, special events and travel details
Created, processed and follow-up on expense reports, purchases, and budgeted purchased items
Handled responsibly and with highest degree sensitive and confidential matters and files
Purchased and maintains office supplies adhering to budgetary practices
Typed documents such as correspondence, drafts, memos, and emails and maintained minutes taken for executive committee and weekly operations meetings.