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Office Manager / Assistant

Las Cruces, New Mexico, United States
October 22, 2018

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[Esmeralda Cisneros]

[602-***-****] []

Experience [Dispatcher]

[10/2017-09/2018] [Manpower] [Las Cruces, NM]

I received utility line locate requests through email from NM811 and I dispersed them immediately to the locators based in the area where the locate will take place using the GIS system to determine the correct locator, I received calls through the phone and through a two-way radio system when locators and contractors needed me to dispatch someone to GPS or attend to emergencies and damages, I also reported emergencies and damages to the NM811 center as soon as they happened, I processed locate requests for other departments, filed all work plans and locates on an excel log sheet as well as paper copy for easy access to records, entered a substantial amount of data accurately

[Office Assistant]

[05/2016-08/2017] [Adame Distributing] [Las Cruces, NM]

Answered phone calls and emails, relayed messages, scheduled appointments, processed orders, entered data in handheld system, filed, scanned, copied, and faxed invoices, maintained office and paperwork organized, made bank deposits, ran miscellaneous errands

[Retention Account Manager]

[08/2015-05/2016] [Empereon Marketing] [Las Cruces, NM]

Made outbound calls to customers who had recently requested to disconnect their services from us and tried to win their loyalty back by finding out the motives that led them to discontinue our services, identified their interests, was persuasive in presenting promotions and special offers, entered customer’s data accurately, updated customer account status, history and sent correspondence

[English/Spanish Interpreter]

[01/2014-03/2015] [Cyracom International] [Phoenix, AZ]

Provided exceptional customer service to clients by providing English/Spanish interpreting services through inbound/outbound calls in an office setting, interpreted calls for doctors, medical facilities, banks, as well as health, home, and life insurance, also helped interpret auto insurance claims by following established protocols and being as detailed as possible and obtaining accurate information, coached coworkers that needed help enhancing their interpreting skills

[Sales Manager]

[08/2009-01/2014] [Cricket Wireless] [Phoenix, AZ]

Greeted customers as soon as they walked in the store, figured out what they were looking for, helped them find the best products suitable for their needs, upgraded and activated new phone services, sold accessories, handled cash register, used POS system, trained new employees, ordered phones and accessories, maintained store clean and up-to-date

Education [Phoenix College] [Phoenix, Az]


[Human Resources Management]

Languages [English and Spanish]

References Joe Atencio 575-***-****

Israel Adame 915-***-****

Ubaldo Benavidez 575-***-****

Julio Noriega 866-***-****

Anthony Cardenas 623-***-****

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