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Executive Assistant Customer Service

Winnipeg, MB, Canada
October 22, 2018

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Faith Okolie

*** ***** ***** *********, ********, MB. R2V 5B6.

Cell Phone: 204-***-**** Home Phone: 204-***-**** Email:


An energetic, self-motivated and resourceful Administrations, Social and Client Service Professional spanning over 9 years' experience, with good background in planning, coordinating and executing management activities with proven success in driving and managing change that achieves organizational goal. Ability to use own initiative and work as part of a team functionally/cross functionally/cross culturally. An effective communicator at all levels within an organization, capable of ensuring the office runs efficiently. Knowledgeable in the use of Microsoft office suite with strong problem solving, project management and analytical skills. Proficient in Igbo and Yoruba language.


Administration & Management

Planning & Scheduling

Project / Event Management

Oral & Written Communication



Team Work




Change Management

Vendor Management

Outsourcing Management

Project Management



People Decision Support i.e. decision making, coaching & mentoring, communication, conflict management.


Customer Service Representative (CSR) August 2018 – September 2018

24-7 Intouch

Managed/Provided high touch, on-brand inbound calls bringing about a resolution that leave clients satisfied.

Assisted all customers through inbound calls, emails and or chats

Communicated a variety of information to the customer

Provided meaningful and positive experience with every customer interaction

Actively listened and helped resolve client inquires

General Manager (GM) Dec 2009 - March 2018

The House of Freedom (God Bless Nigeria - GBN)

Responsible for the overall management of the organization's programs and support services for the members/clients including but not limited to the attraction, rehabilitation, engagement and reintegration of drug/alcohol dependent persons, commercial sex workers, children living on the street and other vulnerable persons, back into the society.

Worked directly with the CEO/COO to achieve organizations vision and goal

Managed the day to day running of the organization

Coordinated all departmental functions, identified the needs and formulated appropriate policies, procedures and practices to enable productivity

Organized outreach programs to reach out to the less privileged in different communities

Initiated departmental filing system to increase efficiency

Drove and monitored the different programs in various community centres

Coordinated the soup kitchen support group to enhance effective distribution process

Effectively managed the donors and ambassadors of the organization for furtherance of their commitment and support

Liaised with sister organizations in achieving corporate goal of transforming lives of our targeted clientele

Acted as a liaison between HR/management and the staff and managed all requests and general enquiries with respect to staff matters

Ensured staff compliance with the vision and culture of the organization

Key Projects & Achievement

Organized a fundraiser dinner to support GBN Mission field work of reaching out and transforming lives of the less privileged/vulnerable persons in the communities.

Coordinated the GBN Leadership Award Dinner in appreciation of commitment, dedication and selfless service of volunteers to the vision.

Planned and coordinated a Musical Concert alongside multiple award winner, Tim Godfrey.

Handled the start off of the GBN Rehabilitation Centre for the men.

Designed profiling forms and coordinated profiling of drug/alcohol dependent clients for intake into the rehabilitation centre

Coordinated the setup of a free community school in a low-income area where Education was not available or accessible to the children

Organized/Coordinated the #BRINGBACKOURGIRLS walkathon, a course in honor of the abducted Chibok Girls by BOKOHARAM

Co-handled and organized clients' family counselling sessions for the purpose of commitment and support towards the recovery of the client.

Organized empowerment programs (vocational/skills acquisition training) tailored towards helping clients gain skill and stability geared towards a better future independence.

Administrative Manager/Executive Assistant Feb. 2009 - Nov. 2009

Steeple Jess Ventures Limited

Managed the day to day running of the office, correspondence/communication flow, telephone/messaging service, client service management, meetings and minutes execution.

Planned and organised the managing director's itinerary and meetings ensuring all strategic decisions are well outlined for productive implementation.

Assisted with client's service request to enable prompt service delivery and customer satisfaction.

Organised the filing and documentation of hard and soft copies of correspondence for the purpose of tracking and accountability.

Managed internal support system in order to bring to bare the culture and expectations of the organisation amongst the staff.

Class/Specialist Teacher Aug. 2005 - Jan. 2009

Corona Schools' Trust Council, Lagos.

Responsible for teaching and caring for the educational and character building of the students put in my care thereby, helping create a spark that steers an inner desire for learning and team spirit in them in a fun way.

Continuously designed and drove initiatives & activities that fostered and improved student engagement in class

Ensured a conducive learning environment, available to students at all times

Planned an efficient Learning Strategy/Curriculum that helped them express their creative minds

Provided effective and continuous Learning and Development Support Services between the students and their parents

Key Projects & Achievement

Co-Organized Staff Day.

Co-Organized Family Fun Day.

Chaperoned the School Choir to a Musical Competition at MUSON Centre.

Executive Assistant Oct. 2004- July 2005

Steeple-Jess Ventures Limited

Responsible for planning and organizing the Managing Director's itinerary and meetings alongside handling administrative role.

Assisted in client service request and management

Handled communications in the likes of correspondence and telephone answering

Organized the filing and documentation of hard and soft copies of correspondence

Coordinated meetings outside the office

Managed the internal support system organization

Selected Key Projects & Achievements

Designed customer evaluation form.

Designed a foot note for drop-in clients.

Coordinated the relocation of the office to a new location.

Education: Qualification & Accreditation

B. Sc. Applied Statistics & Demography Nnamdi Azikiwe University

Awka, Anambra State 2001

Member/Student, Chartered Institute of Personnel Management of Nigeria In-view

Formal Training

Employment Preparation Workshop - Manitoba Start 2018

Manitoba's Entry Program - Altered Minds Inc. Winnipeg 2018

Clergy Malpractice - Adebayo & Adebayo 2015

Communication Skills Training - Talent Equip 2014

Project Management - Managing, Organizing and Engaging the Team –

Nigerian Institute of Management (NIM) 2013

Certified Customer Service Leader - Learning Solutions Nigeria 2013

Professional Association

Member, Chartered Institute of Personnel Management (CIPM)


Voluntary Work

Receptionist/Admin Support, Seven Oaks Immigrant Services Jun - Aug 2018

Teaching Assistant, Newcomers Employment & Educational

Development Services Inc. {N.E.E.D.S Centre} Winnipeg July - Aug 2018

Facilitator, God Bless Nigeria Empowerment Training Programs 2012 - 2017

Volunteer Coordinator, Genesis House/Access Women Network

Charity Walk (WALKATHON) 2016

Principal, God Bless Nigeria Staff School 2006 - 2009

Secretary, Corona School Gbagada' Parents Teachers Association (PTA) 2006 - 2008

Coordinated various committees in Corona School, Gbagada, Lagos 2006 - 2008


Meeting People, Travelling, Music, Movies and Reading Good Novels.

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